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About Monster Moving
Monster Moving is a Chicago-based moving company that provides long-distance and commercial moves. It's custom pricing starts with a video walk-through of your inventory. For additional service, customers can choose packing or storage. The company includes basic insurance coverage, with additional protection available.
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- Insurance included
- Long-distance moves
- Packing and storage
- Only moves to contiguous states
Monster Moving offers long-distance moves to 48 states. It provides a personal relocation consultant and basic insurance with all moving services.
What is Monster Moving?
Monster Moving is a residential and commercial moving company based in Chicago that does local and long-distance moves. In addition to moving, the company also provides packing, storage and auto transport services.
Monster Moving can also move specialty items that are fragile, high-value, oversize or of special importance. The company does, however, suggest that customers move a few things themselves to be safe, including:
- Cash and checks
- Family photos
- Prescription medications
- Important paperwork
- Keys to your home, safe, car and cabinets
To help customers understand moving jargon, the company has a moving dictionary page on its website.
How does Monster Moving work?
Working with Monster Moving starts with an estimate. The company provides free, in-home estimates. Company representatives visit your home and look at everything you own. Based on their assessment, you’ll receive a quote for its services. In addition to getting a quote, you’ll also get the chance to meet company representatives so you can decide if you want to work with them.
Sign up for your free quote by filling out a form online on the Monster Moving website or by calling. Every customer gets personalized care with their own relocation consultant.
How much does Monster Moving cost?
Monster Moving provides custom quotes for every customer, depending on the services you choose, the volume of things you need to move or store and the distance of the move. The company offers moving service at a flat rate, often with storage service included in the price.
To get a Monster Moving quote, fill out a form on the company’s website to schedule a time for an in-home consultation.
With every move, customers receive insurance of 60 cents per pound per item, up to $10,000 with no deductible. For better coverage, Monster Moving sells full-value protection, which can be purchased at least 72 hours before your move.
Monster Moving FAQ
- How do I book a move with Monster Moving?
- To get started, fill out a form or call a representative at Monster Moving. You’ll first need to schedule an in-home consultation, then you can discuss moving from there.
- Will Monster Moving move boxes I pack myself?
- Yes, Monster Moving will move boxes you pack or pack them for you.
- Is Monster Moving licensed and insured?
- Yes, Monster Moving is fully licensed, bonded and insured and claims an excellent safety record.
- Where is Monster Moving headquartered?
- Monster Moving is based in Elk Grove Village, Illinois, and serves local movers in the Chicago, Minneapolis and St. Paul, Minnesota, areas. The company provides nationwide long-distance moves.
- Does Monster Moving do long-distance moves?
- Yes, Monster Moving does long-distance moves. The company can perform pickups in 26 states, delivering anywhere in the continental U.S.
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Monster Moving LLC took 6 weeks to deliver our things. The entire 30 business days they allow themselves per their contract. It has now been an additional 5 weeks (11 weeks!!) that they have had our riding lawnmower and refuse to deliver it. Monster charged us an additional handling fee for our riding lawnmower. Our pickup was scheduled for 4/8/21. They didn't show up until 4/9/21 and were not able to finish loading in one day. We then had to ask the new owners to wait an additional day to move in.
The riding lawnmower was loaded along with everything else. We were told by Natalie that our items would be delivered in 4-21 days. After 3 weeks, we called to get an update and were told it was 4-21 business days. We then learned they actually had up to 30 business days to deliver our things. We began calling and emailing for updates and would not get responses, would get put on hold for 30+ minutes and hung up on, or told they didn't know. On 5/18/21 we received a phone call from the driver letting us know that he would not be bringing our riding lawnmower because he believed there was still some fuel in it. He also told us they would need an addition $4800 for shuttles because, according to a map, he wouldn't be able to drive the truck down our street. We have pictures of 52' tractor trailer trucks going down our street and down our driveway. We also had the power lines raised weeks before the delivery to be proactive.
Our things were delivered on 5/21/21, the 30th business day. Six full weeks after picking our things up. On 5/18/21 we began calling, emailing, and texting Monster Moving to find out when we would be getting our riding lawnmower. We were first told that it would be delivered on the next truck coming to Florida. It has now been over 5 weeks since we were first told it would be delivered on the next truck. We have sent 14 emails, countless voicemails and texts, been ignored, hung up on, and told they don't know what to tell us. We paid in full for the entire move, including the additional handling of the riding lawnmower, and now 11 weeks from the date it was picked up, we still do not have it.
Our last conversation with Ann was begging for a resolution where she told us to send an email requesting payment for the lawnmower in lieu of it being delivered. We sent that email 6/17/21 and have heard nothing since. We have called, emailed, begged, and pleaded to get our riding lawnmower back from them. We live on property that absolutely requires mowing and have gone almost 3 months without our lawnmower due to Monster Moving. Ann has told us that the lawnmower is sitting in their warehouse in Thornton, Colorado.
We need to get our lawnmower back or be reimbursed so that we can purchase a new one. They can not just keep it and continue ignoring us. This does not include all of the items that were damaged and broken. Every single box was crushed and damaged. If you are ok waiting months for your items and having zero communication from them as to where your property is, go ahead and hire them. Otherwise, I would absolutely not use this company.
Jennifer was my account manager and she was excellent. Everything was okay. There were no damages. Monster Moving is a good company. If I'm going to move the next time, they will give me the discount. Or if I'm going to give to my friend the company phone number and my friend is going to call for me, then they will give him the discount.
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Please DO NOT use this company. The prices seem reasonable until your stuff is delivered and you realize they've helped themselves to all of your valuables. I had over $10k in stuff STOLEN from inside boxes and when I told them, they did not care. If it was my company and I knew that my customers were being ROBBED, I would try to fix it. Not them though. They just shrug and say oh well. I had so many heirlooms stolen, jewelry, electronics and more stolen from different boxes. Save yourself the headache and please go with someone else. They are horrible!
Monster Moving Company Information
- Company Name:
- Monster Moving
- 2759 Old Higgins Rd
- Elk Grove Village
- Postal Code:
- United States
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