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About First National Van Lines Reviews
First National Van Lines is a moving carrier and broker that helps safely move belongings from one place to another. It provides multiple moving services, including packing and unpacking, long-distance moves, international moves, local moves and business moves. With over 1,000 agents in the U.S., First National Van Lines has helped over 25,000 people with the moving process.
Pros & Cons
Pros
- Full-service moving options
- Facilitates international moves
- Uses latest moving technology
Cons
- Long quote process
- Pricing not available on website
Bottom Line
First National Van Lines helps take the stress out of moving. This company takes care of everything from packing up your belongings to unpacking them in your new location. It can move you across the street or around the world.
First National Van Lines Reviews
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Reviewed Sept. 30, 2023
First National Van Lines exceeded my expectations in every way possible. From the moment I contacted them, I was met with professionalism and a genuine commitment to customer satisfaction. The team was highly organized, and their communication throughout the entire process was top-notch. The movers were skilled, courteous, and incredibly efficient. They took the stress out of moving and handled all my possessions with care. Additionally, their pricing was fair and transparent, with no hidden fees or surprises. Moving can be a daunting task, but First National Van Lines made it a smooth and pleasant experience. I wholeheartedly recommend them to anyone in need of a reliable and trustworthy moving company.
Reviewed Sept. 30, 2023
First National Van Lines made my cross-country move an absolute breeze! From the moment I contacted them for a quote to the final delivery of my belongings, their service was impeccable. Their team of movers demonstrated expertise and efficiency, and they even helped me with packing and unpacking. I appreciated the clear communication and the fact that they stuck to the agreed-upon schedule. Moving can be incredibly stressful, but First National Van Lines made it a smooth and worry-free experience. I can't thank them enough for their outstanding service!
Reviewed Sept. 28, 2023
I recently hired First National Van Lines for my long-distance move, and I couldn't be happier with their service. From the very beginning, their team was professional, responsive, and accommodating. They provided a detailed estimate, and there were no hidden fees or surprises. The movers were punctual, efficient, and handled my belongings with care. My move went smoothly, and all my items arrived in perfect condition. I highly recommend First National Van Lines for a stress-free and reliable moving experience!
Reviewed Sept. 28, 2023
Their transparent pricing was a welcome surprise. The estimate they provided was detailed and accurate, and there were no hidden fees. The moving crew was efficient and treated my belongings with the utmost care. They even took extra precautions with my fragile items. Communication throughout the move was outstanding. I always knew what was happening, and their estimated arrival times were incredibly precise. Unpacking was a breeze thanks to their careful labeling. Every item was in perfect condition. What truly sets First National Van Lines apart is their unwavering commitment to making my move feel like a dream. They went above and beyond to ensure my satisfaction, and I couldn't be happier. If you're looking for a moving company that turns your dreams of a smooth move into reality, First National Van Lines is the one to choose.
Reviewed Sept. 27, 2023
My recent experience with First National Van Lines was nothing short of memorable. They turned my move into an experience I'll always remember fondly. Their transparent pricing was a relief. The estimate they provided was detailed and accurate, with no hidden costs to worry about. The moving crew was efficient and professional, treating my belongings with great care. I had some fragile items, and they handled them as if they were priceless. Communication throughout the move was excellent. I was always kept informed, and their punctuality was impressive.
Unpacking was a breeze thanks to their organized labeling system. Not a single item was damaged, and everything was accounted for. What truly makes First National Van Lines stand out is their commitment to ensuring my move was unforgettable in the best way. They went above and beyond, and I'm incredibly grateful for their exceptional service. If you're looking for a moving company that turns a move into a memorable experience, First National Van Lines is the one.
Reviewed Sept. 27, 2023
What sets First National Van Lines apart is their unwavering commitment to ensuring my move was a pleasant experience. They took the stress out of moving, and I'm grateful for their exceptional service. If you want a moving company that makes moving a pleasure, First National Van Lines is the one to call.

Reviewed Sept. 25, 2023
My recent move with First National Van Lines turned what could have been a daunting task into a pleasure. They truly understand the art of customer service. Their transparent pricing was a breath of fresh air. The estimate they provided was crystal clear, and there were no unwelcome surprises. The moving crew was not just efficient but also incredibly considerate. They treated my belongings with such care, and it put my mind at ease. Communication was flawless throughout the move. They kept me informed every step of the way, and their estimated arrival times were spot on. Unpacking was a breeze thanks to their meticulous labeling. Every item arrived intact, and I couldn't be happier.
Reviewed Sept. 24, 2023
Communication was seamless throughout the move. They kept me updated at every stage, and their estimated arrival times were incredibly accurate. Unpacking was a breeze thanks to their organized labeling. Every single item was accounted for and arrived in pristine condition. What truly stood out was their genuine commitment to ensuring my move went smoothly. They went above and beyond my expectations, and I couldn't be more satisfied. If you're looking for a moving company that treats you like a valued friend, First National Van Lines is the one.
Reviewed Sept. 24, 2023
My recent move with First National Van Lines felt like having a trusted partner by my side. From the initial inquiry to the final delivery, their service was impeccable. Their transparent pricing was a relief. The estimate provided was clear, with no hidden fees to worry about. The moving crew was not just efficient but also incredibly thoughtful. They handled my belongings with such care, including my cherished family heirlooms.

Reviewed Sept. 24, 2023
I can't thank First National Van Lines enough for turning my recent move into a stress-free and seamless experience. They treated me like family from the very beginning. Their transparent pricing was a breath of fresh air. The estimate they provided was detailed, and there were no hidden fees or surprises. The moving crew was not only efficient but also incredibly considerate. They took great care of my belongings, especially my fragile items, which I deeply appreciated. Their communication was excellent throughout the move. I was always well-informed about the progress, and their estimated arrival times were spot on. Unpacking was a breeze, thanks to their careful labeling. Everything arrived in perfect condition, and I couldn't be happier. What truly set First National Van Lines apart was their unwavering commitment to ensuring my move was as smooth as possible.

Reviewed Sept. 23, 2023
I booked my move with FNVL a month in advance and had a great experience and prompt communication in the beginning. I was told the week of move in I would receive a call the night before the move with my contact that would be there to support from beginning to end. The night before, I did not receive any communication and called the employee I booked with 4 times before I got a text to assure me I would receive a call and that they were coming the following day - I never got a call. I was nervous because of this the morning of and called several times (5 total) with no contact, The pickup was scheduled for 10 am and I called at 8, 9, 10, 12 and 2. Finally someone got back in touch with me to tell me the truck broke down and that she would have more information soon. I stressed that my apartment was packed and my lease ended the following day and a cleaning co. was coming at 4.
Around 4 or 5 they said the truck would not be coming and that my move had been POSTPONED UNTIL 10 DAYS LATER. This caused me to scramble and incur and extra $2K in moving costs that I did not have. I am a young person and having to drop everything and find a mover last minute and absorbing additional financial damages on top of the stress of FNVL telling me that they are postponing my move to 10 days out was a true NIGHTMARE. When I asked how they could in good conscience do this to someone they had sent a Binding Agreement to, they threw the clause in the agreement "pick up and drop off dates are not guaranteed." This was a huge slap in the face and added insult to injury. In essence, if you are operating on a timeline and cost is a factor in your move and would like to enter into an agreement with a moving company you can depend on DO NOT USE FNVL.
Reviewed Sept. 21, 2023
During the negotiation/quoting phase the rep (Neil **) for the company gave a good price stating that there are no hidden charges and that is exactly what I'd pay. The fine print on subsequent documents, however, counts every step of your building and states possible Shuttle charges. Quote: SHUTTLE CHARGE: If the authorized motor vehicle carrier/agent cannot get within 100 yards of the customer's given address, the customer agrees to pay and will be required to pay an additional of $1 per cubic foot with a $350.00 minimum for the shuttle to bring them to the designated moving truck and or customers home. End of quote
The trick is - they send to your destination huge 50+ ft trucks with your furniture even though it fits into pretty small UHall trucks, and the size of the truck is not specified in the Shuttle Charge clause. You'll find out about it only when you already partially paid, and the pick-up team arrives to your place requesting information if such huge trucks will fit onto your destination property. And it is, of course, up to the truck driver to decide if it fits or not, and out of my estimation and the words of the delivery driver, in 90% of the cases his truck does not fit to any destination point.
The driver says he gets angry customers almost every day because even if the customer considers the destination as fitting for such a truck, most of the customers have no clue about the real size of the truck and in most cases they miscalculate and such a big truck just does not fit. In fact, I called the apartment complex office and asked them about their property in regards to the size of the truck (as I had never been there and rented the apartment online). The office rep said she had no clue and just sent the apartment complex plan directly to the delivery company, which did not help anyway. In other words, the company lays on customer's shoulders the logistics of the delivery and the customers will almost always pay extra shuttle/steps charges in case they do not know or miscalculate something.
In my case I did not read the fine print and eventually paid for the extra 10 steps to my second floor (the first 10 steps according to the fine print are included) - $75, and the shuttle cost me extra $350. But besides, I delayed and made uncomfortable the driver (who had nothing to do with this scheme) during the shouting match with the pick-up company (Condor Moving Systems AFAIR) and got upset that this information was omitted during the initial quote negotiation with the First National Van Lines,. When I got on the phone with the First National Van Lines, the rep just said - read the fine print next time you're signing anything.
I am giving 2 (instead of 1) stars only because the price was originally considerably (about 40%) cheaper than other moving companies I had contacted, the delivery was still made without almost any losses (for now just the lamp shade is missing, and a few minor scratches on the furniture. I am still unpacking, however), and the actual truck guys (especially the very patient delivery ones) were pretty good at what they did during both the pick-up and delivery. Had they not hidden the charges employing the above-mentioned tricks, I'd give them 5.
Also, be aware, that the First National Van Lines is just a broker. The delivering will be done by the actual moving companies, and they can be different upon the pick-up and delivery. So you'll be speaking with a lot of different people during the process and to most of them you'll be explaining the same thing over and over again.
Reviewed Sept. 19, 2023
Be very careful with First National Van Lines, they are not a moving company. There are brokers. I first question I asked my rep Andrew ** was "Is your company the only company I will deal with because if not I will find another company?" He answered me, yes, and that he will be my rep throughout our entire move. Not true. So that is how my relationship started with this company. My move happened on a Saturday when a different company showed up to pack our things, so I was not happy and called customer service, Andrew and his supervisor only to find out that they are closed on the weekend so I was stuck with this moving company and out of luck, my house was closing on Monday and I had to accept the new total.
I feel that I was lied to and deceived by this company, after several calls and emails I was told that I was not lied to or deceived. The answer I received from the First National Van Lines was "deceived my **!" and then hung up on when I was in the middle of a sentence. Terrible experience to go thru and it just seems they just don't care.
Reviewed Sept. 4, 2023
First National Van Lines made my recent move an absolute pleasure. Their team's professionalism and attention to detail were outstanding. From carefully packing fragile items to securing everything for the journey, they exhibited a level of expertise that eased my concerns. Throughout the process, their communication was excellent - I was kept informed about the progress, which made me feel confident in their services. Unloading and unpacking were just as efficient, and their team's friendly demeanor made the entire experience enjoyable. What sets them apart is their commitment to making moving day stress-free. Their hardworking crew took the time to understand my needs and preferences, ensuring that everything was executed seamlessly. I'm grateful to First National Van Lines for their exceptional service and recommend them wholeheartedly to anyone planning a move.
Reviewed Aug. 31, 2023
Do not trust this company, they lie about the entire process. Your things will go to a warehouse and they will not be delivered anytime close to when they say they will. They will mislead you to secure a deposit and then when the movers show up and see you have more than the oversize items they insisted you only tell them about, the price goes up dramatically. But by that point you need to move and have no choice but to pay the higher cost. Tell them about everything you are moving, and disregard their 'friendly' southern accent, behind their 'smile' is just another row of teeth. I'm sorry if you have to talk to S**** because that means your day is about to get worse.

Reviewed Aug. 31, 2023
Moving can be a daunting task, but First National Van Lines turned it into a positive experience for me. Their team's professionalism and dedication were evident from the moment they arrived. They approached the packing and loading process with precision and care, handling even delicate items with caution. Their commitment to communication stood out - they kept me informed at every stage of the move, which was incredibly reassuring. Unpacking at my new location was a breeze, thanks to their efficient teamwork. What truly impressed me was their friendly attitude and willingness to accommodate my preferences. First National Van Lines went above and beyond to make my move seamless and stress-free. If you're looking for a moving company that prioritizes customer satisfaction, you won't be disappointed with their service.
Reviewed Aug. 31, 2023
I can't speak highly enough about First National Van Lines. Their service was simply exceptional. From the moment they arrived, it was evident that their team was well-versed in the art of efficient and careful moving. They handled my belongings as if they were their own, wrapping and packing with precision. Fragile items were given special attention, and everything arrived intact. Their communication was outstanding, providing updates at every stage of the move. Unloading was a breeze, and they even helped me unpack, making settling in easier than I anticipated. What sets them apart is the level of dedication they put into every aspect of the move. First National Van Lines made moving day stress-free and enjoyable, and I can't thank them enough for their hard work and professionalism.
Reviewed Aug. 31, 2023
First National Van Lines turned my moving day into a surprisingly positive experience. Their professionalism and attention to detail were evident from the get-go. The crew arrived on time, and their efficient packing and loading processes showcased their expertise. What I appreciated most was their genuine concern for the safety of my items. They took care to wrap and secure everything, ensuring nothing was damaged in transit. Their commitment to communication was impressive, keeping me updated throughout the journey. Unloading was just as seamless, and they even helped me arrange furniture. Choosing First National Van Lines was a decision I won't regret. Their team's dedication, combined with their friendly demeanor, made my move stress-free and even enjoyable. If you're looking for a moving company that treats your belongings with care and respects your time, these are the people to call.

Reviewed Aug. 31, 2023
I couldn't be happier with the service I received from First National Van Lines. Their team was a perfect blend of professionalism and friendliness. From the initial assessment to the final delivery, their communication was impeccable. They took the time to understand my requirements and concerns, making sure every detail was accounted for. On moving day, their crew arrived on time and worked tirelessly to ensure a smooth packing and loading process. What truly sets them apart is the genuine care they exhibited for my possessions. Fragile items were handled with extra caution, and everything was secured properly. Unpacking at my new location was just as efficient, with their team helping me settle in comfortably. First National Van Lines turned what is often a stressful experience into a surprisingly pleasant journey. I'm grateful for their dedication and highly recommend their services.
Reviewed Aug. 29, 2023
First National Van Lines deserves every bit of praise for their remarkable moving service. Their crew was not only punctual but also highly efficient. They packed, loaded, transported, and unloaded with remarkable precision, all while maintaining a friendly and positive attitude. Moving across states seemed daunting, but their team's professionalism melted away my worries. They treated my belongings with utmost care, as if they were their own, ensuring that even delicate items arrived without a scratch. The transparent communication throughout the process was commendable, and it's evident that customer satisfaction is their top priority. If you're in need of a moving company that combines skill, integrity, and friendliness, First National Van Lines is the one to choose.
Updated review: Aug. 15, 2023
First National Van Lines delivered my property on time per their contract. They were very professional and nothing was damaged. I would delete my past review but Consumer Affairs won’t let me but I am very pleased with First National Van Lines and would use them again.
Original Review: Aug. 9, 2023
This company in my opinion defrauds its customers by getting them to overestimate their volume of property and forcing them, under duress, to waive the full replacement value of your property. I was told my property would likely be delivered in 14 days but they have a 21 day window. Tomorrow is day 21 and now I’m being told it's 21 BUSINESS days. They waited 14 days to ship my things! Their legal department is rude and condescending and it looks like I’m going to have to sue them.
Reviewed July 30, 2023
First National Van Lines provided an exceptional moving experience! From the very beginning, their team demonstrated professionalism and outstanding customer service. They were attentive to my specific moving needs and provided a detailed plan to ensure a smooth and efficient relocation. The movers were punctual, courteous, and handled my belongings with great care. They expertly packed and loaded everything, ensuring nothing was damaged during transit. The clear communication and constant updates throughout the process were impressive. First National Van Lines made my move stress-free and enjoyable, and I can confidently say they are a trustworthy and reliable moving company. I highly recommend their services to anyone in need of a seamless and positive moving experience. Thank you, First National Van Lines, for a job well done!
Reviewed July 26, 2023
I have used First National Van Lines for multiple moves, and they never disappoint! Their consistent high-quality service and exceptional customer care keep me coming back. The staff is attentive, and their communication is top-notch. They go above and beyond to accommodate specific requests, making each move stress-free. If you're looking for a reliable moving company, look no further than First National Van Lines!
Reviewed July 26, 2023
I recently relocated across the country, and I'm so glad I chose First National Van Lines for the job. From the initial consultation to the final delivery, their attention to detail was impressive. They took care of every aspect of the move, ensuring that my belongings were handled with the utmost care. The movers were courteous and friendly, making the whole experience much less stressful. Thank you, First National Van Lines, for making my move a breeze!
Reviewed July 25, 2023
I couldn't be happier with the service I received from First National Van Lines during my recent move. Their staff was punctual, organized, and incredibly hardworking. They took the time to listen to my specific requirements and executed the move flawlessly. Thanks to their expertise, what could have been a stressful experience turned into a smooth transition. I am grateful for their commitment to customer satisfaction.
Reviewed July 25, 2023
I had an outstanding experience with First National Van Lines during my cross-country move. Despite the long distance, they ensured my belongings arrived on time and without any damage. The communication from their team was excellent, keeping me informed at every stage of the journey. The movers were courteous and respectful, and they treated my possessions as if they were their own. Moving can be overwhelming, but First National Van Lines made it a seamless process. I'm grateful for their excellent service and would gladly use them again in the future.
Reviewed July 21, 2023
I can't thank First National Van Lines enough for their outstanding service. The team demonstrated exceptional dedication throughout the entire moving process. From the pre-move assessment to the unpacking, they maintained clear communication and professionalism. Their movers were hardworking, courteous, and treated my belongings with utmost care. They took special precautions with fragile items, which put my mind at ease. First National Van Lines exceeded my expectations, and I am grateful for their efforts in making my move smooth and seamless. Choosing them was undoubtedly the best decision I made for my relocation.
Reviewed July 21, 2023
First National Van lines moved us to Washington and we feel like that they did a really good job. The main thing that pleased us was how nice everyone was during the process. We would use this company again in the blink of an eye if we ever needed to move again. That's all I have to say. Thanks to all of you!
Reviewed July 20, 2023
I can't speak highly enough of First National Van Lines. They provided exceptional service from start to finish. The team was professional, friendly, and worked tirelessly to ensure a smooth and efficient move. They took extra precautions to protect my fragile items and handled everything with care. I would hire them again without hesitation.
Reviewed July 20, 2023
First National Van Lines made my moving process a breeze. Their staff was attentive, responsive, and helpful throughout the entire journey. They took the time to understand my needs and provided a personalized moving plan. The movers were skilled and efficient, and my items were delivered on time and in great condition. I highly recommend them.
First National Van Lines Company Information
- Company Name:
- First National Van Lines
- Website:
- firstnationalvl.com
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