New Start Relocation Reviews

I'm absolutely in shambles. After I spoke to Lawrence the first time, I never heard from him again. Do not recommend.

ORIGINAL REVIEW: Spoke with Lawrence and he is so thorough, thoughtful and helpful. I'm looking to move from New York City to Ohio and he was so patient and answered my every question and concern regarding my out of state move. I am excited to work with them and was impressed that they are operating out of my home state of Florida. They do military discounts as well.

The only thing I didn't care for was the additional charge of $160.00 by the packing movers for each additional 60 feet to their truck. As for the $75.00 second level fee, I understood, because it was explained during initial contract, but, NOT, the distance to the truck's proximity from the apartment, which I know had nothing to do with Lawrence. Thank you to Lawrence and the delivery team Juan C, at NSR. I may call upon you to move my things too, in the near future. Apologies for the delay of my review Lawrence. You are very appreciated.

J

They satisfied to the positive reviews they have been admitting, the hiccup only flattering a distant memory to the quality of service and his business morals. I can exuberantly say, he will take awesome care of you, any other way, he will step above and beyond to show that his customers are his full accountability! By the time they got in, about 1/3 of the storage was out of the unit, they went to work immediately once arrived. He knew of my circumstance. He felt disgusting about it, propose to go pick up something to eat but by this time, I was so fatigued and wanted to get it going so I denied. He showed her anxiety throughout the evening.

Then as the fridge was eventually out of the dungeon that is my storage unit, the team was speedy to put all the other goods back into the unit. Once they were accomplish. He went one step further and made an managerial business conclusion to offer me such an surprising resolve to make up for all the hurdle this move had bring about. What was proffered impacted me so much that he punctually won my future moving business. It also delivered in retaining my word-of-mouth publicity I often offer for products and services.

Tragically, the previous moving job went over-time. My move kept appropriating pushed back. First to 6PM. Then to almost 7PM by the time they got through at the storage. I was not doing well corporeally while waiting, I was also distress that the time management was not accomplished well. He was upset also - the preceding job did not reveal certain other item that they determined to add while they were already in the moving progression. He notify me that the owner, was regretful with the consequence of my move because it was substandard for his business. He was now going to join his two men to smooth a faster move, encouraging that they will get the work done as efficiently and punctually once they arrived.

The discussion to process the move with them was extraordinary! He was on top of the listing, the move agreement and characteristic, and even getting COI within hours of our discussion, nothing but splendid! He was friendly and fluent, was such a contentment to work with. He went through the facts of the move and we made a conclusion to meet the next evening to complete the move. Well, there was a setback during the moving procedure that could have been prevented. First, I went an hour earlier of our scheduled time at 5PM on the day of the moving to get began on the removal of the stored boxes to clear the way to the fridge. I had thought we would be done by 6, or 6:30PM final and not having eaten lunch earlier, I belief I can survive until then.

We had a beautiful time since the employees was trustworthy, helpful, and pleasing to work with. I liked how optimistic and cheerful everybody was. They never complaint about how heavy their loads were or how often they had to climb and cascade flights of stairs. I was anxious I would not find a moving company that could work on my short attention. I was convenient enough to track them down. They appease my busy timetable and made the whole experience smooth sailing. The group appeared on schedule and got right to work. My furniture was take apart and reassembled with extreme caution, certifying its safety throughout the move. The movers were nice and careful with my goods.

They guided me through the entire process and ensured we accounted for all the inventory in our home to improve a successful move out. On the day of the move, the whole team were the best group of movers. They showed on time, very quick, and got straight to work. Their team arrived at once and did a quick walkthrough of all the items. I had a few extra boxes and a very extra small items but he was confident they would still likely done early. They handled my items with effort, and moved as quickly, efficiently and cautiously as possible. Mattress bag for the bed, cushioned box for the tv and monitors. They were real professionals. The move was expected for 3 hours and they finished in 60 minutes. Since they made the process so easy. We've now used two times and have recommended them to friends and family who have used them and found them as great as we did.

They were punctual, wrapped everything, took things on one side put them back together. They worked so hard. A whole house moved with an extra effort at my parents in one hour. We cannot recommend them sufficiently. We will never use any other moving company and will continue recommending them to everyone we know. We would highly recommend them.

I called the customer service department per the cancelation email instructions and they argued with me saying only a credit would be given. This was obviously very frustrating. Finally Jeff ** called and we had a pretty in depth conversation and after analyzing the way the contract was written up which was "Cancellation policy extended in the event that the client`s home does not close. Close date is set for the 27th Of January. Written proof of void/null contract required." We both agreed that the actual cancellation policy should have been extended just on the event my home did not sell NOT just until the 27Th which is what the billing department and customer service representative was telling me.

Even with this after Jeff and myself and Jeff and the billing department went back and forth we finally came to an agreement that seemed fair for both company and myself. I would have never left a positive review if Jeff had not called me and us been able to talk through the issue. I still lost half my deposit but was given a "lifetime" credit for the other half. I do believe half refunded and half given a "lifetime" credit is fair. I would say make sure to read everything very contractually before signing. Make sure there is a clause that is written properly and in your favor very black and white if you will move forward with New start relocation. Other than that I do believe my issues have been resolved and I do believe if we would have moved we still would have used New start Relocation.