Brightline Moving & Storage Reviews

I feel compelled to say that they are the best set of movers I've ever met. We were fortunate to have Bryan (the team leader) and his group. In any case, this group of guys was honest, dependable, and cautious, not only with our possessions but also with their own time.

Thumbs up! All of the fees were mentioned in detail during my initial phone contact, which I appreciated. By the way, the fees were really fair, so I knew the precise total amount. Our three movers worked diligently and professionally.

Jordan, my coordinator, was thorough, efficient, and customer service oriented, and he worked swiftly to assist me to get everything ready for my move in only a few hours. It was a superb moving experience!

It was an incredible experience! I hired these commercial movers and were outstanding in terms of professionalism and speed. I would suggest these people to anyone since they made my life easier, the move went well, and my furniture arrived in perfect condition. A+ service!

It was a joy working with this moving service! Brightline Moving & Storage did an amazing job! They were highly recommended by a coworker, and I'm glad I went with them. It was simple to book online, and the estimate was quite accurate.

Brightline Moving made the process of moving out of my parents' old house significantly less stressful by offering affordable pricing. They had no problem with the job taking numerous days and multiple stops per trip. I am excited to work with them in the future and would certainly suggest them to others.

Brightline Moving and Storage hires very professional crews. They unloaded my furniture in a careful and efficient manner. Most moving companies have issues when it comes to handling large antique furniture, especially vintage pieces. No issue with Brightline’s team. Very pleased with the services provided!

The staff at Brightline Moving and Storage are professional and quick. They were prompt and took care of business without damaging anything. I recommend using them for any of your moving or storage needs whether across town or across-country. I have used them a few times now and they are consistently great.

Mike, Donny, and Mitchel made my move from Century Village to Palm Springs hassle-free. They were professional and hard-working. All furniture was professionally wrapped, so everything arrived without damages. I can’t rate them highly enough.

PLEASE READ BEFORE SIGNING WITH BRIGHTLINE. Hi all, please do extensive research on this company - you will come to find that this company will only bring you headaches and stress. I did not do my own due diligence, that's where this review comes in to hopefully help others make a sound decision.

Fantastic experience with Dukie and Paulo from Brightline Moving & Storage. If you need a reliable company for a local move, I strongly recommend Brightline. They know their stuff and won’t disappoint you.

These guys worked so fast that I was worried about the safety of my belongings. They completed the entire process an hour earlier without breaking or scratching anything. They are professionals who understand their job, and I would recommend them to anyone without hesitation.

Great experience. Finished the loading, drive, and unloading within 3.5 hrs. (Including the 1 hour driving time!!). A similar move 18 months ago took us 7+ hrs. With a different company. Very professional and efficient. Highly recommended!

Brightline Moving & Storage poses as a mover and even encourages you to research their fleet of vehicles on the DOT website. They are a broker. Alliant Van Lines picked-up and delivered our items. We suspect Alliant Van Lines is part of the scam as well. We experienced damage and loss. No one from Brightline will respond to us, the BBB, or the DOT. Alliant Van Lines suspiciously has no working phone number. At the very least Brightline Moving & Storage should be put out of business immediately.

Yves **, rep from Brightline, lies from the beginning. Told me they're one company, use their own drivers, packers, trucks and storage facility. LIES. Told me they do not use 3rd party movers. LIES. I gave him the dimensions of every piece of furniture item and the # of boxes, down to the tiniest detail. He quoted me a dollar amount. Moving day, a Budget truck appears in my driveway, the mover filled it halfway and said that's what I paid for, do I want him to keep going? How could Yves ** estimate it off by a half of truck? SCAMMERS.

Beware. The sales rep told me there were no other 3rd party companies involved. Brightline Moving and Storage explained to me that the company is the only one in the country that uses their own trucks and have their own storage. Great!! NO!! I was called 3 times a day to go with them. I was calling other places for a best price. I finally caved to the very many explanations about how other places are brokers and I would have to deal with other companies and maybe never get my stuff. After they received my upfront payment in full I couldn't get anyone on the phone! Voice mails full and no callbacks for 3 months! Never got my stuff and had to get a lawyer. I still don't have my stuff just a lawsuit pending against this company. They are no different than any other company they all work exactly the same. Be careful and get everything in writing.

We were scammed by this company and another company they contracted with. We had part of our items picked up and at the end, we were told it was going to cost us an additional $20,000. We told them just take what you already have and deliver it to our destination. We later learned that after leaving, the individual put additional charges on the paperwork which we didn't find out about until we called asking where our items were. We asked for an itemized list of additional charges and never received it. It took over 30 days for them to deliver our items and we had to pay the full amount (including all the added bogus charges) before they would even show up at our house with our items. When I asked about an arbitration process, I was told there wasn't one...the person I spoke with was doing the best he could to settle the issue. This company and Unlimited Moving are all scammers and are not to be trusted.

My movers, especially the foreman, were absolutely amazing!!!! They worked very fast and took great care of all of my belongings and all of my furnishings. Nothing was broken or damaged in the move. Highly recommended.

FIVE STARS!!! The best movers I've ever used and I've moved a lot. Professional, friendly, quick and NON DAMAGE TO FURNITURE. Called before my window of pickup and got the job done in a nice, speedy fashion. Furniture was placed exactly where I wanted it and made sure I was satisfied before they left. WILL HIRE AGAIN!! Great work!!

I paid for not what I thought a move but when the truck pulled up it was not a Brightline Truck as I expect. The guy without looked stated the move would be 4 times more expensive than Brightline lead me to believe when I paid them for a binding estimate. When I contracted Brightline they basically cut me loose with a claim that they were only a broker and I needed to complain to the other company.

I just wanted help with the oversized items - they were the only quote I got that did not have a 3-hour minimum. They were the lowest price quote I found. Arrived on time. THEY WERE very FAST and efficient - they finished up in an hour and a half - no dragging tail trying to pad hours. There were no hidden add-on fees. Super friendly, polite younger guys and no 'prison'/sketch vibe at all. :)

Loved everything about Brightline Moving & Storage. They arrived on time and moved everything we needed. I went with them because they do not charge for travel time. They meticulously wrapped and padded our TV, moved all of our items with care, and worked fast. I was THOROUGHLY IMPRESSED and I would definitely hire them again!

I booked a move from Billings MT to FL and have yet to hear from driver. Was scheduled for pick up 18.17 - 10.28. Have called the company every day looking for information on my move. No help. Getting concerned.

This company was renamed from "Brightline Van Lines" to "Brightline Moving & Storage" after the numerous lawsuits and complaints in an effort to get more business. BEWARE! This company lied to me saying they are not a broker and one of the only moving companies that handle moves end to end. The day of my move another company showed up at my door and quoted me 105% above my moving estimate after a 3 minute glance around my small 1 bedroom place. They prey on customers with deceptive and manipulative sales tactics to have you sign with them and put in your $750 deposit. They also lied that I would get a quality assurance call before my move to ensure my inventory was around the price estimate and see if I needed to add or remove items how it affected the price.

My experience has been horrible. Their lack of communication with the customer is horrendous. I booked Brightline to move to a new state, about 400 miles away, and I booked them a month before my move so they would have ample notice. They requested a three-day window for pickup and they quoted me the fastest turn-around (about 2-3 days) to my new city. They were 3 days late to pick-up my items and did not notify me that they would be late. I had to get my utilities turned back on and pay for additional days of rent.

This company quoted me a fair price for an out of state move. I paid the deposit & scheduled my move. On the day of my move I was told it would be almost 3 times the amount I was originally quoted. My move went from being $3900 to $8400. This was extremely upsetting given the time I had to move. I canceled the service which left me scrambling for another company. I expressed my concern & informed the company I would write a review on my experience. The company informed me that I would not receive my refund for my deposit if I moved forward with the review about my experience with them.

This moving company steals your items. Please be aware and do not use this company for moving. They picked up my 3 bedroom house stuff on 08/31/2021. They delivered 25 percent of my items on 09/07/2021. They stole all of my valuable items 60 inch smart TV, Computer set (Laptop, two monitors, docking station), Nikon D7000 camera, Bose Bluetooth Speaker. Two large luggage full of clothes, 1 large and 1 medium Boxes. 10 of the other boxes were delivered but scanned and taken out all valuable items and repackaged with junks. I lost tens of thousand of dollars worth assets. I am very heartbroken right now. Please do not use their service.

The movers were great. They wrapped the furniture, loaded it on the truck, and got it moved in. They had a great attitude, and I felt like they really worked hard. There weren't any "hidden fees" like with some of the other movers I had called. This was by far the most uncomplicated moving experience I've ever had. Couldn't ask for a smoother move. Recommended!

The company truck gave a date of Sat or Sunday. On Sunday they called repeatedly stated they would be arriving soon. They arrived 5 PM Sunday. The drive started loading the truck then told me the $5000 estimate was no good and he told me it would be $10,000. The driver told me that if I did not let him do the move I would love the $2500 deposit. I agreed to the original contract which was less items and the estimate was $2700. He loaded a few items and called it good. He took the mattress from the bedroom and the dining room.

We recently used Brightline Moving for a local move from a 1 bedroom apartment into a 2 bedroom and they were awesome to work with. Very reasonably priced and no extra fees. We had two movers and the whole job was completed in about 4 hours. The communication before and during the job was great, everything was moved safely, and they were friendly and EASY TO WORK WITH. Recommended.