Brightline Moving & Storage

Brightline Moving & Storage Reviews

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About Brightline Moving & Storage

    Brightline Moving & Storage Reviews

    Stars Rating

    • 29%
    • 0%
    • 0%
    • 0%
    • 71%

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      How do I know I can trust these reviews about Brightline Moving & Storage?
      • 4,477,293 reviews on ConsumerAffairs are verified.
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      Page 1 Reviews 0 - 10
      Verified purchase
      Customer Service

      Reviewed Nov. 23, 2022

      They sold me an insurance for $40,000 of coverage and when I did a claim of damage they told me that they don't sell insurance, the contract specifically says that I paid an insurance for $1, 260 with coverage $40,000. I've been trying to contact them for almost four months but they don't answer, I don't recommend this company at all. I would like that all the people that had problems with this company file a class action lawsuit. Anyone interested in suing them please contact me. **

      Movers

      Reviewed Aug. 26, 2022

      Every mover was attentive during my transition, taking into account the safety of my possessions at all times. I utilize a variety of services on a daily basis, but none of them was like theirs. You usually don't see people showing pride in the company they are working for.

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        Customer ServiceContract & TermsPriceMoversQuote Accuracy

        Reviewed Aug. 20, 2022

        Brightline was supposed to move my 2BR house from TN to NJ. Needless to say, that never happened and I ended up driving across the country in a box truck. Fiance and I spoke to Person #1 (not saying names here) on the phone and I was sent an estimate by email. What should have been Red Flag 1 was that the person I spoke to on the phone and the name on the e-mail account didn't match. Number wasn't bad, but wasn't the lowest we had gotten. Person 1 said they would guarantee a pickup date and delivery date, which is what sold us. Paid the deposit, think all is good.

        Two weeks out, QC calls. We will call them Person #2. We modify stuff to the inventory and #2 emails us and we see items that were in as 1 line item from #1 are now 5 items when #2 put it in, raising the price higher. #2 also told us our pickup window, which is against what #1 and us agreed to. He calls us back saying that #1 is now in trouble for promising a delivery date and, that for half their normal fee, we can get a guaranteed date. I stupidly paid it as I was in a bind. Was told to expect a phone call from dispatch the night before our move with a time.

        Big surprise, no phone call and no answers when calling Brightline the night before the move. #2 on the day of our move tells us they weren't able to make the guaranteed date happen and we would be back to the window, but they would still make the delivery happen. Day #2 of our window, no one calls or shows. No answers past "Someone will call" when we try to get information. Come day #3, we are calling Brightline non stop for information about what's going on. Getting nowhere. We are then informed that our truck has "broken down" three hours away and the crew had to get a ride into town to notify their dispatch as there was no cell service. They would not be picking up until the next day and would miss the delivery window.

        Ended up getting a rental truck last minute and driving. #2 was very quick to point out that their pickup and delivery windows were non-binding and technically they were within contract still. They did not offer a full refund for services not rendered, claiming they had already dispersed money. Seems like an issue between them and their carrier, but now it was my problem. To this day, no one from Brightline has called me to resolve this. Don't use them.

        Customer ServiceMoversQuote Accuracy

        Reviewed Aug. 5, 2022

        First off called Brightline Moving and Storage for a move from Florida to North Carolina. Spoke with Ashley and discussed all furniture to be moved, was told if you have any changes you can call and update. My first estimate was 3400. Called back about 10 days later and decided to add a couple of items and my estimate was 4800. Keep in mind had a house 1100 square foot. So as getting a bit closer to my move called Ashley and asked for a day to for movers to come and was told we can scheduled for that day and I told her needed the morning cause has a closing in late afternoon. She told me she added to her notes for dispatch to see. Well as time passed received a call from Brightline asking if I had any changes in my move and told Joe no. So Joe told me he couldn’t guarantee a time and I’m like, "Well Ashley put it in her notes." So I received a call from dispatch telling me the movers will be at my house between 3 and 7.

        Told dispatch, "Are you serious? I have a closing at 3." Well had my closing. The movers came at 3:30. Wasn’t even supposed to be in the house but the new owners were coming from Ohio and wouldn’t be there till the next day. So movers looking at my furniture to be moved and was like, "We don’t have enough room on our truck. Can I see the estimate?" Showed him and he called dispatch and was estimate went from 4800 to 6800. He said he never received from Brightline updated changes! Wth. Since my furniture didn’t fit in truck my realtor who lived around the block from my house just sold came by and was waiting for new owners bed to be dropped off so she’s like wth they don’t have room. She called owner and asked if we can leave the rest of furniture in the garage till morning and movers will up between 10 and 1030. Thank God she said yes!

        Well due to the fact the movers had to come back next day I was charged another 400 dollars which made my move 7200 dollars. So now movers dropped off all my furniture to storage close by and came back next morning. This was the worst experience I ever had in my life and the stress was through the roof. I would never use movers again after this experience. I don’t understand why Brightline is a broker and then they hire a company to move your furniture. Also lastly, when I first looked up a company I was told to use Budget movers and when I called and said is this budget Ashley said yes. Wasn’t Budget!!! Also the moving company that came was Western Van Lines and a month later when I had furniture delivered was a different company. Don’t ever use a broker. The left hand doesn’t speak to the right hand!!!!

        Quote AccuracyPunctuality & SpeedPacking

        Reviewed July 23, 2022

        One star only because I cannot give zero. This company originally quoted me $2,500 for my move more than a month out. On the pick up day, they sent another company, who showed up almost two hours late and then informed me that it would actually be $4,000, rather than the $2,500 they quoted me. They could give no reason for this whatsoever, other than almost $400 in charges for ~10 boxes because I had not packed things like they wanted (I had followed all of the guidelines sent to me to a T, but they changed them only upon arrival.)

        My delivery was supposed to be on the 19th of July, but apparently the company doesn’t share that information with the actual drivers, because they tried to deliver on the 16th, when I was still out of state. This led them to put all of my belongings in storage and move on to their next delivery. In the meantime, I have been unable to get ANY real estimate on when my things will actually be delivered. Every estimate they give me passes with no reason given, and I cannot even get a manager or anyone to talk to me. It is now the 23rd and I’m sitting in an empty apartment while they hold my belongings hostage. Absolutely abhorrent company that I hope goes bankrupt ASAP. No one at this company should be working anywhere near this industry.

        PriceMoversPunctuality & SpeedPacking

        Reviewed July 19, 2022

        They are affordable and efficient. They were very professional. The guys made my move happen quickly, and it took them two hours and ten minutes to move all my boxes, armchair, ottoman, shelves, mirror, and mattress, and assemble/disassemble my bed frame. This move was the first time I used movers, and I will go with Brightline Moving & Storage if I move again.

        Verified purchase
        Customer ServiceMoversPunctuality & SpeedDamagePacking

        Reviewed July 18, 2022

        My husband and I needed to move from SC to TX in January of 2022. We began pricing companies and researching reviews. After several reassuring conversations with Justin from Brightline we decided to book with them. I have a few bulkier items that I wanted to be sure were included in our estimate. To ensure that he had a very good understanding of what these items were I sent direct links to the items. I also confirmed that the movers would be disassembling a play set. Again Justin tells me that the movers absolutely would and I didn't need to worry about it. Before booking I also wanted to confirm that Brightline owned their movers and it wasn't contracted out. Justin assured me that they owned their own movers. So I move forward with the move, an estimate of $3500-$4000.

        Moving Day: It is a completely different company (movers are not owned by Brightline but contracted out). Movers are over an hour late. Movers will not disassemble play set. Movers did not notate each box, nor did they state what larger items were. They failed to keep a proper innovatory which prevented me from being able to file a claim for their damages. At the end of the day the movers tell me it will be an additional $2000+ I literally could not believe it. I had my own inventory with EVERY box/item listed, including their contents and exact sizes (also a description of each box). Please keep in mind this list was provided to Brightline along with links to bulkier items for an accurate moving cost. At that point there was nothing that could be done.

        Transportation: After our boxes left they sat in a parking lot outside for a USPS in New Jersey for over a week. How do I know? I had trackers on my valuable items. I knew my things were not being protected. I kept expecting my things to move to a safer location. NOPE. Eventually our things made it to a warehouse in NJ, at this point we were within our estimated arrival time. That window came and went. Anytime I called Brightline they assured me my items were en route and due x day. X day would come and go and I'd call again. They even stopped answering calls. I had to call from another number. At this point it had been over a month. I informed Brightline that I had trackers in my items and nothing was moving. All of a sudden a few days later my items start moving to Texas.

        Delivery Day: Yet another company is delivering. My TV (which was marked as fragile) was at the bottom of a stack. All large items were missing any furniture that did make it was broken. My nursery glider had mold damage. Boxes were ripped open. It was a nightmare. The inventory was so bad the delivery movers started referencing my personal inventory list.

        I called Brightline and reported the missing items. They sent me a link for damaged goods and told me I could only fill it out once. Well considering my large items were what's missing and I didn't know their condition I asked to clarify if I could fill out another one once my missing items were received. They told me nope one per move. So I began calling all of the warehouse that I knew my items had been to and described each of the missing items. I was able to do so thanks to my inventory list that described each box. Also I labeled all of my boxes with my info so there was no confusion on who it might belong to. Eventfully I was able to locate all of my things with absolutely no help from Brightline.

        Now that I have my items I start my damage report which I am unable to complete because the original inventory was not filled out correctly or complete. Brightline is an absolute waste of finances. They did nothing to assist this move other than feed their potential clients a load of lies just to make a sale. I have plenty of pictures, emails, and texts to back it all up. PLEASE beware using Brightline. They take your money and wipe their hands of you.

        Customer ServiceMoversPunctuality & Speed

        Reviewed July 13, 2022

        We were quoted at 2800. We paid 1300 down. The mover came out two hours late and showed us the room in his truck. There was hardly any room left and he told us he had another job after us (not sure how that’s supposed to work). He told us he could get another truck out for an additional 6000 dollars. We told him all we wanted was what we signed up for. He became very rude and left. We had to scramble to get our own truck to move ourselves across the country. We called the place that same night. A lady told us she would get a manager to call us back. That never happened. After we got ourselves moved (which took considerable time) we called again. They wanted to know why we didn’t call earlier. We did. It is in our phone record. They never got back to us. They are refusing to even consider refunding any of our 1300 dollars we put down. Do not trust this place.

        MoversPunctuality & Speed

        Reviewed July 13, 2022

        Although I was moving from a third-floor apartment with no elevator, the movers not only performed the move promptly and effectively but also softly and carefully handled all of my furniture and valuables.

        Movers

        Reviewed July 1, 2022

        The moving team relocated me from a two-bedroom apartment on the second story to a one-bedroom apartment on the third floor. They had no problems and were quite polite! My belongings were in excellent shape as they put them onto the truck and unloaded them into my new apartment.

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          Brightline Moving & Storage Company Information

          Company Name:
          Brightline Moving & Storage
          Website:
          brightlinemoving.com

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