Brightline Moving & Storage

Brightline Moving & Storage

 4.1/5 (89 ratings)
  • 5 stars
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About Brightline Moving & Storage

Brightline Moving & Storage provides Florida residents with long-distance moving services. Brightline promises a full-service moving experience, including packing services and storage options. Contact Brightline for a customized moving plan and price quote.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
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    • 1 stars

    Pros

    • Long-distance moves
    • Offers packing services
    • Storage available

    Cons

    • No insurance information online
    • No pricing information online

    Bottom Line

    Brightline Moving offers Florida residents long-distance moves to all 50 states. It provides personalized moving with help at every step, including packing and transportation. Custom plans mean there’s no online pricing.

    About Brightline Moving & Storage

    Brightline Moving & Storage arranges long-distance moves from Florida to all states from its headquarters in Riviera Beach. Brightline’s primary goal is to take as much stress off the customer as possible during the moving process, whether a customer chooses a full-service moving package or just transportation services.

    Brightline works with you to create a custom moving plan that fits both your needs and your budget. The company offers help at every step, including packing and unpacking, short- and long-term storage, transportation and even cleaning. To learn more about pricing and services, you have to contact the company directly.

    Brightline Moving & Storage services

    Brightline Moving & Storage offers a variety of services to make the moving experience easier. The company works with you through personal consultation to create a custom moving plan.

    Services that Brightline Moving offers include:

    • Packing and unpacking: Employees safely pack your items before the move, then unpack them at your new location.
    • Short- and long-term storage: Brightline Moving has storage options for items that you can’t take with you just yet.
    • Long-distance moving: Lengthy moves require a lot more planning and coordination. Brightline provides long-distance moves to all 50 states and can help you with every step. The company offers packing and unpacking services and can arrange long-distance car shipping if needed.
    • Commercial moving: Whether your business is relocating or expanding, Brightline can help. The company assists with moving and storing heavy equipment. It has innovative technology meant for moving fragile and heavy equipment with care.
    • Housecleaning and debris removal: Most rental properties require you to leave a space that is clean and ready for the next tenant. Brightline can handle the cleaning after you move out, letting you focus solely on the move.

    Brightline Moving & Storage costs

    Pricing is hard to pinpoint when it comes to moving companies. There are a number of variables that can affect the price. These include the services you choose, the distance of the move, the weight of your belongings and more. Because of this, the cost of each move is unique.

    Brightline does promise competitive pricing on its website. The company works with you through personal consultations to establish a personalized moving plan that meets your needs. Once this plan is established, Brightline provides a free quote.

    Brightline Moving & Storage FAQ

    Will Brightline Moving & Storage pack my belongings?
    Brightline Moving & Storage does offer packing services. The company promises safe and efficient packaging for all your belongings.
    Does Brightline move on the weekends?
    According to the website, Brightline is open Monday through Saturday. It operates Monday to Friday from 8 a.m. to 4:30 p.m. and Saturday from 10 a.m. to 1 p.m.
    Is Brightline Moving & Storage licensed and insured?
    Brightline lists its DOT number and MC number on the website. Contact the company to ask for copies of insurance information.
    How do I book a move with Brightline?
    There are two ways to book moving services with Brightline. You can fill out the contact form on the company’s website or contact the company by phone.
    Where is Brightline Moving & Storage headquartered?
    Brightline is headquartered in Riviera Beach, Florida.

    Is Brightline Moving & Storage legit?

    Brightline Moving & Storage is clear about its mission: to ensure that customers experience as little stress as possible during the moving process. Most of the services Brightline offers are standard, and the company promises competitive pricing. We recommend getting a quote from Brightline Moving & Storage if you’re moving from South Florida.

    Brightline Moving & Storage Reviews

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    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 26, 2022

    Every mover was attentive during my transition, taking into account the safety of my possessions at all times. I utilize a variety of services on a daily basis, but none of them was like theirs. You usually don't see people showing pride in the company they are working for.

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    Rated with 5 stars
    Verified Reviewer
    Original review: July 19, 2022

    They are affordable and efficient. They were very professional. The guys made my move happen quickly, and it took them two hours and ten minutes to move all my boxes, armchair, ottoman, shelves, mirror, and mattress, and assemble/disassemble my bed frame. This move was the first time I used movers, and I will go with Brightline Moving & Storage if I move again.

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 30, 2022

      I feel compelled to say that they are the best set of movers I've ever met. We were fortunate to have Bryan (the team leader) and his group. In any case, this group of guys was honest, dependable, and cautious, not only with our possessions but also with their own time.

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 8, 2022

      Brightline Moving made the process of moving out of my parents' old house significantly less stressful by offering affordable pricing. They had no problem with the job taking numerous days and multiple stops per trip. I am excited to work with them in the future and would certainly suggest them to others.

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      Rated with 5 stars
      Verified Reviewer
      Original review: April 6, 2022

      The staff at Brightline Moving and Storage are professional and quick. They were prompt and took care of business without damaging anything. I recommend using them for any of your moving or storage needs whether across town or across-country. I have used them a few times now and they are consistently great.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Nov. 23, 2022

      They sold me an insurance for $40,000 of coverage and when I did a claim of damage they told me that they don't sell insurance, the contract specifically says that I paid an insurance for $1, 260 with coverage $40,000. I've been trying to contact them for almost four months but they don't answer, I don't recommend this company at all. I would like that all the people that had problems with this company file a class action lawsuit. Anyone interested in suing them please contact me. **

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 20, 2022

      Brightline was supposed to move my 2BR house from TN to NJ. Needless to say, that never happened and I ended up driving across the country in a box truck. Fiance and I spoke to Person #1 (not saying names here) on the phone and I was sent an estimate by email. What should have been Red Flag 1 was that the person I spoke to on the phone and the name on the e-mail account didn't match. Number wasn't bad, but wasn't the lowest we had gotten. Person 1 said they would guarantee a pickup date and delivery date, which is what sold us. Paid the deposit, think all is good.

      Two weeks out, QC calls. We will call them Person #2. We modify stuff to the inventory and #2 emails us and we see items that were in as 1 line item from #1 are now 5 items when #2 put it in, raising the price higher. #2 also told us our pickup window, which is against what #1 and us agreed to. He calls us back saying that #1 is now in trouble for promising a delivery date and, that for half their normal fee, we can get a guaranteed date. I stupidly paid it as I was in a bind. Was told to expect a phone call from dispatch the night before our move with a time.

      Big surprise, no phone call and no answers when calling Brightline the night before the move. #2 on the day of our move tells us they weren't able to make the guaranteed date happen and we would be back to the window, but they would still make the delivery happen. Day #2 of our window, no one calls or shows. No answers past "Someone will call" when we try to get information. Come day #3, we are calling Brightline non stop for information about what's going on. Getting nowhere. We are then informed that our truck has "broken down" three hours away and the crew had to get a ride into town to notify their dispatch as there was no cell service. They would not be picking up until the next day and would miss the delivery window.

      Ended up getting a rental truck last minute and driving. #2 was very quick to point out that their pickup and delivery windows were non-binding and technically they were within contract still. They did not offer a full refund for services not rendered, claiming they had already dispersed money. Seems like an issue between them and their carrier, but now it was my problem. To this day, no one from Brightline has called me to resolve this. Don't use them.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 5, 2022

      First off called Brightline Moving and Storage for a move from Florida to North Carolina. Spoke with Ashley and discussed all furniture to be moved, was told if you have any changes you can call and update. My first estimate was 3400. Called back about 10 days later and decided to add a couple of items and my estimate was 4800. Keep in mind had a house 1100 square foot. So as getting a bit closer to my move called Ashley and asked for a day to for movers to come and was told we can scheduled for that day and I told her needed the morning cause has a closing in late afternoon. She told me she added to her notes for dispatch to see. Well as time passed received a call from Brightline asking if I had any changes in my move and told Joe no. So Joe told me he couldn’t guarantee a time and I’m like, "Well Ashley put it in her notes." So I received a call from dispatch telling me the movers will be at my house between 3 and 7.

      Told dispatch, "Are you serious? I have a closing at 3." Well had my closing. The movers came at 3:30. Wasn’t even supposed to be in the house but the new owners were coming from Ohio and wouldn’t be there till the next day. So movers looking at my furniture to be moved and was like, "We don’t have enough room on our truck. Can I see the estimate?" Showed him and he called dispatch and was estimate went from 4800 to 6800. He said he never received from Brightline updated changes! Wth. Since my furniture didn’t fit in truck my realtor who lived around the block from my house just sold came by and was waiting for new owners bed to be dropped off so she’s like wth they don’t have room. She called owner and asked if we can leave the rest of furniture in the garage till morning and movers will up between 10 and 1030. Thank God she said yes!

      Well due to the fact the movers had to come back next day I was charged another 400 dollars which made my move 7200 dollars. So now movers dropped off all my furniture to storage close by and came back next morning. This was the worst experience I ever had in my life and the stress was through the roof. I would never use movers again after this experience. I don’t understand why Brightline is a broker and then they hire a company to move your furniture. Also lastly, when I first looked up a company I was told to use Budget movers and when I called and said is this budget Ashley said yes. Wasn’t Budget!!! Also the moving company that came was Western Van Lines and a month later when I had furniture delivered was a different company. Don’t ever use a broker. The left hand doesn’t speak to the right hand!!!!

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      Rated with 1 star
      Verified Reviewer
      Original review: July 23, 2022

      One star only because I cannot give zero. This company originally quoted me $2,500 for my move more than a month out. On the pick up day, they sent another company, who showed up almost two hours late and then informed me that it would actually be $4,000, rather than the $2,500 they quoted me. They could give no reason for this whatsoever, other than almost $400 in charges for ~10 boxes because I had not packed things like they wanted (I had followed all of the guidelines sent to me to a T, but they changed them only upon arrival.)

      My delivery was supposed to be on the 19th of July, but apparently the company doesn’t share that information with the actual drivers, because they tried to deliver on the 16th, when I was still out of state. This led them to put all of my belongings in storage and move on to their next delivery. In the meantime, I have been unable to get ANY real estimate on when my things will actually be delivered. Every estimate they give me passes with no reason given, and I cannot even get a manager or anyone to talk to me. It is now the 23rd and I’m sitting in an empty apartment while they hold my belongings hostage. Absolutely abhorrent company that I hope goes bankrupt ASAP. No one at this company should be working anywhere near this industry.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: July 18, 2022

      My husband and I needed to move from SC to TX in January of 2022. We began pricing companies and researching reviews. After several reassuring conversations with Justin from Brightline we decided to book with them. I have a few bulkier items that I wanted to be sure were included in our estimate. To ensure that he had a very good understanding of what these items were I sent direct links to the items. I also confirmed that the movers would be disassembling a play set. Again Justin tells me that the movers absolutely would and I didn't need to worry about it. Before booking I also wanted to confirm that Brightline owned their movers and it wasn't contracted out. Justin assured me that they owned their own movers. So I move forward with the move, an estimate of $3500-$4000.

      Moving Day: It is a completely different company (movers are not owned by Brightline but contracted out). Movers are over an hour late. Movers will not disassemble play set. Movers did not notate each box, nor did they state what larger items were. They failed to keep a proper innovatory which prevented me from being able to file a claim for their damages. At the end of the day the movers tell me it will be an additional $2000+ I literally could not believe it. I had my own inventory with EVERY box/item listed, including their contents and exact sizes (also a description of each box). Please keep in mind this list was provided to Brightline along with links to bulkier items for an accurate moving cost. At that point there was nothing that could be done.

      Transportation: After our boxes left they sat in a parking lot outside for a USPS in New Jersey for over a week. How do I know? I had trackers on my valuable items. I knew my things were not being protected. I kept expecting my things to move to a safer location. NOPE. Eventually our things made it to a warehouse in NJ, at this point we were within our estimated arrival time. That window came and went. Anytime I called Brightline they assured me my items were en route and due x day. X day would come and go and I'd call again. They even stopped answering calls. I had to call from another number. At this point it had been over a month. I informed Brightline that I had trackers in my items and nothing was moving. All of a sudden a few days later my items start moving to Texas.

      Delivery Day: Yet another company is delivering. My TV (which was marked as fragile) was at the bottom of a stack. All large items were missing any furniture that did make it was broken. My nursery glider had mold damage. Boxes were ripped open. It was a nightmare. The inventory was so bad the delivery movers started referencing my personal inventory list.

      I called Brightline and reported the missing items. They sent me a link for damaged goods and told me I could only fill it out once. Well considering my large items were what's missing and I didn't know their condition I asked to clarify if I could fill out another one once my missing items were received. They told me nope one per move. So I began calling all of the warehouse that I knew my items had been to and described each of the missing items. I was able to do so thanks to my inventory list that described each box. Also I labeled all of my boxes with my info so there was no confusion on who it might belong to. Eventfully I was able to locate all of my things with absolutely no help from Brightline.

      Now that I have my items I start my damage report which I am unable to complete because the original inventory was not filled out correctly or complete. Brightline is an absolute waste of finances. They did nothing to assist this move other than feed their potential clients a load of lies just to make a sale. I have plenty of pictures, emails, and texts to back it all up. PLEASE beware using Brightline. They take your money and wipe their hands of you.

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        Brightline Moving & Storage Company Information

        Company Name:
        Brightline Moving & Storage
        Website:
        brightlinemoving.com

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