FOLLOW US

Affordable Movers
Overall Satisfaction Rating
3.82/5
  • 5 stars
    107
  • 4 stars
    12
  • 3 stars
    4
  • 2 stars
    2
  • 1 stars
    43
Based on 168 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Discover the right moving company for you

    Affordable Movers

    ConsumerAffairs Unaccredited Brand

    At Affordable Mover, we know how stressful it can be to relocate. That's why we make moving, whether local or long distance, the easiest it can be! All aspects of your move are handled by us - from packaging, storage and insurance - we've got you covered. We also specialize in corporate relocations and have years of experience helping business find the right location. Call us today to get more information, and sleep a little easier knowing you're working with the best of the best.

    Be in the know

    Get trending consumer news and recalls

    Thanks

    Keep an eye on your inbox, the lastest consumer news is on it's way!

    Are you this business? Learn more about ConsumerAffairs for Brands

    174 Affordable Movers Consumer Reviews and Complaints

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 30
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 6, 2018

    WORST COMPANY EVER. Please, take these reviews seriously. I reiterate everything these other 1 star reviews say. Seriously, take your chance with someone else. Delivery was 1 month late because they decided to store my stuff on the wrong side of the country! Candles were completely melted so it is not temperature controlled even though they tell you it is. They put on a great sales face, but all of it is lies. They held my items hostage when the final movers came in a smaller shuttle (which you have to pay extra for), and was a third party they hired, and when they presented the final price to me, it was different than my quoted price. So I had to wait and call the company, and the guy SCREAMED at me and said he will take all of my stuff if I didn't pay the difference.

    I refused, and thankfully the third party people were so kind and gave me my stuff because I had the invoice. Half of my stuff was broken, including several boxes that were smashed in half with huge FRAGILE written on every side. Seriously, save yourself from this horrendous company. They are IMPOSSIBLE to get a hold of and are complete liars once you sign the contract.

    View more
    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 5, 2018

    My move was April 24th, 2018. I was told by "Mike" customer service that my furniture and things would be picked up on Monday from Mt Pleasant, SC and driven down to Florida Monday afternoon. Movers would spend the night and deliver my things on Tuesday morning. I was so excited! Yes, moving sucks but due to two back surgeries I had to utilize using small, manageable boxes. They did not show up on Monday. Didn't hear a word. Had to call dispatch a few times to find out where they were. Turns out truck broke down in NC and had to wait to be fixed. All they had to do was tell me. Not even a courtesy call. Truck finally showed up Tuesday afternoon late. Non English speaking driver kept pushing me to hurry up and sign papers. Didn't even get to understand what I was signing for. Plus got charged extra because I had a few more boxes because I couldn't manage big boxes.

    I did good to pack all of the boxes myself! Driver stayed at truck on cell phone smoking the whole time. After everything was loaded, THEN they tell me they have other moves and my things would not be delivered to Florida next day as promised. PROMISED!!! They didn't even tell me where my things were going or when they would be there. The nonspeaking English driver could certainly demand a gratuity before driving off for himself and movers. I had planned to tip but was informed that would probably be different delivery people. This was a nightmare. I had to constantly call dispatch to see when I could expect my things. Never a clear answer. "Mike" is nowhere to be found and I was told he was going to be reprimanded for promising next day delivery. I was fed up with these people and no show delivery that week.

    I went to police in Florida to see what could be done but said had to contact police in SC since that's where originated. Still no response from company. The following Thursday May 3rd, a driver called to tell me my things would be delivered Saturday midday. I asked where my furniture was and said it had relocated to several warehouses. I know it was in two in NC, and he was picking up from Atlanta! When I finally received my things, my sister who was visiting even helped unload the truck. I was tired and frustrated and had so many complaints. Items bubble wrapped and double bubbled were broken, items still haven't shown up to this day that never made the journey. I ended up sleeping on the floor which caused my back and knee to flare up. I filed 3 claims with them for damage/missing items.

    I was overcharged (not expected) by $1,000+ and still to this day get NO response from these people except to "file my claim". Filed three claims thru email as they requested and sent one copy of everything thru the mail to them. Still no response. NO, I would not recommend or ever use these people again. This company is full of SHYSTERS! I even asked the ladies in dispatch how they could even work for such a company, knowing we are hardworking people and wanted to believe and trust them. NO FAITH I'll ever hear from them to correct things as well as adios to things never delivered and no recovery for things that were broken. USE SOMEONE ELSE!!!

    View more
    Be the first one to find this review helpful
    Not sure how to choose?

    Get expert buying tips about Moving Companies delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Are you this business? Learn more about ConsumerAffairs for Brands
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 11, 2018

    I HAVE THE WORST EXPERIENCE WITH THIS AFFORDABLE MOVERS COMPANY. MY MISTAKE I DID NOT SEE ON YELP ABOUT THEM. I wish I would have. At the bottom written by someone else, I had most worst experience with them. This has been the worst moving experience ever!!! They are liars and thieves!!! From the original quote we were given which changed $2,000 when they arrived to pick up our items and then our items sat in a warehouse for over 8 weeks before they even found a driver to ship them.

    The driver was extremely rude and confrontational yelling and cussing at US upon delivery. Not to mention tried charging us more again for the delivery and in our contract it stated we would have to drop off locations (ie storage and residential) which the driver disagreed. Then several items were broken but the worst part is ALMOST HALF OF OUR ITEMS ARE MISSING (STOLEN) and they aren’t doing anything about it!!! We are beyond frustrated and upset with this company and would never ever recommend them to anyone!!! I requested several times that I have my baby's stuff and we need it asap. ALL I WANT TO SAY DO NOT GO WITH THIS LIAR COMPANY.

    View more
    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 8, 2018

    First I do not think the truck driver knew much English yet having sign papers he doesn’t even know what says. Just knows you need to sign. They assure you on phone you won’t need to insure your items because they cover 10,000 but read on 60 cents per lb. That means your flat screen tv is worth about $6 if they lose it which they will and if they damage things which they will. They wrap up but when I received some not all of my items the boxes were crushed. I basically think they steal items that are worth something and try and tell you they are lost. The movers came and said I had way more stuff and would cost me more. I wasn’t moving a lot and when I had concerns the day I moved I had to take risk because my stuff needed to be out.

    It didn’t make sense cost more because I basically used same number of boxes on my quote. Movers said salesmen always wrong. That’s reassuring. Then salesman who said, "Contact anytime," could not be found. The person who answers their calls sounds like she’s working from home and never answers "Affordable Movers" just "movers". I lost things - they stole basically because they said found them and they are on their way. Been week. Haven’t seen or heard from them. DON'T USE THEM. YOU WILL BE SORRY!!!

    View more
    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 17, 2018

    I have moved many time, this is by far the worst experience I have ever had with a moving company. DO NOT USE THIS COMPANY. Gouged me on price, missed delivery dates 5 times so far. WARNING WARNING WARNING!!!

    3 people found this review helpful
    How do I know I can trust these reviews about Affordable Movers?
    • 1,279,380 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 23, 2018

    Felt rushed, mislead on delivery length of time. This company is past 21 business days. Say my leather furniture has been wrapped in plastic over month, this company messes with your life. Please don't hire, complete runaround. There are much better companies. Have legal involved. Hope they can convince them to give what's mine. Can't believe in Colorado.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 18, 2018

    This has been the worst moving experience ever!!! They are liars and thieves!!! From the original quote we were given which changed $2,000 when they arrived to pick up our items and then our items sat in a warehouse for over 3 weeks before they even found a driver to ship them. The driver was extremely rude and confrontational yelling and cussing at my wife and I upon delivery. Not to mention tried charging us more again for the delivery and in our contract it stated we would have to drop off locations (ie storage and residential) which the driver disagreed. Then several items were broken but the worst part is ALMOST HALF OF OUR ITEMS ARE MISSING (STOLEN) and they aren’t doing anything about it!!! We are beyond frustrated and upset with this company and would never ever recommend them to anyone!!!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 12, 2018

    Booked long distance move under verbal confirmation of 7-9 days shipping time. When they showed up (late), contract said 21 days - had to sign or deposit would be forfeit (still verbally told 7-9 days). It has been 8 weeks since my furniture was picked up and is still in "storage" with no confirmed delivery date. At various points I have been either deliberately mislead or accidentally misinformed as to where my furniture is. I have called dozens of times and left messages with live people and on the voicemail. I have never had a phone call or email returned from this company. When I do speak with someone (usually Danielle or Rochelle with customer service), they tell me that they cannot do anything, but that they will talk to the managers (Juan and Megan) about expediting my shipment and/or compensation on my order.

    The two times I spoke with Megan (the dispatch manager), she told me that she cannot do anything about the situation since they have subcontractor drivers and cannot do anything additional about compensation. On 7/20, Megan told me that my belongings were being shipped to a larger facility in Georgia and that my things should be in Washington the next 4-7 business days. Not only did this not happen, but when I reached Megan again on 8/10, she told me that she could not help that "things changed" and that she had been too busy and was unable to let me know that the company had been unable to make that commitment.

    The compensation that this company has proposed is 10 dollars per business day after the 21 day period, which is insultingly low considering the 8 weeks with zero results and terrible customer service. I have asked for additional compensation but of course have not heard back. At this point, I am even concerned that I have been scammed and my possessions and payment stolen.

    View more
    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 24, 2018

    We hired this company over the phone. They quoted me a rate at $7500. When it was all said and done they charged us over $11,500. The packers were atrocious and damaged so many items we could not keep up with the level of damage. The Salesperson was complete scum as were the "customer service" reps. This company is a complete scam and it is any wonder they are allowed to continue business. They damaged over $5,000 of goods and offered $70 in the insurance claim! Complete scam artists. Stay as far away from this scum as possible!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 26, 2018

    DO NOT USE THIS COMPANY! I called around and I received a quote for $2100 for a move from WI to CA my ONE BEDROOM APT which seemed like great deal and I was quoted about $1500 less than other movers. They don't deem it necessary to do an in-home estimate, so they just ask you what's in your apt and go from there. Bill was the sales rep I had. He was responsive until I booked and they took my deposit and has been difficult to reach ever since. They will not confirm the date and pick up time till 24 hours from your move. Which can be rather nerve wracking.

    The one good thing is the movers were quick and courteous and on-time but once they surveyed my apartment they told me that the cu ft they initially quoted me for was not enough space and will need more than double that amount. He revised my quote to $5200! That is more than double! And what are you going to do? They're at my apt and we need to move out of state next week. We didn't have a choice. I suggest you go with a moving company that will go into your house and properly survey your furniture and items. Don't get bamboozled with AFFORDABLE MOVERS. They are garbage.

    View more
    4 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: April 10, 2018

    Let’s face it, it’s nerve-racking sorting through all the different movers to find the right one to trust. So, when I had to find a mover to transport my personal belongings, some not valuable in price but certainly sentimental and irreplaceable, I combed through several mover’s backgrounds, read hundreds of reviews, and wondered if I would ever find one I could trust with moving my stuff from Florida to Nevada. After searching for several weeks, I decided on using Affordable Movers because it had an A+ BBB rating, was licensed, registered, and insured, and was an actual mover (not a broker) with its own trucks, drivers, and staff.

    From the moment I spoke to Josh **, Senior Relocation Specialist, I knew I had the right company. He was truthful, helpful, patient with my questions, and always responded to phone calls, texts, and emails. Knowing that I could call him if I had a problem was reassuring. Julia, Ops Manager, called to let me know when my items would be picked up.

    The driver, David, and two movers: Steve and Alex showed up bright and early (as I had hoped) on the exact day scheduled. Pick-up and delivery were smooth and well organized. The delivery driver, Pedro, called me the day before and showed up on-time. Everyone I encountered, was professional and wore shirts with the company’s logo. And I was relieved to see that the price never changed. It was as agreed. This is an OUTSTANDING mover. I highly recommend them for peace of mind. They are reliable and truthful in their pricing. Thank you, Affordable Movers, for your fantastic service and for exceeding my expectations!

    View more
    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 17, 2018

    Their website says that Affordable Movers are "not brokers." We were led to believe that we had hired a COMPANY, NOT BROKERS, to move my mother's things from California to Tennessee on December 3rd. We went to get mom and flew her here. Affordable Movers was hired to go to her residence home, pack up her things and bring them to Tennessee. We were assured that the utmost care would be taken of her things.

    In mid-December, two guys delivered SOME of my mom's things, along with THE CONTENTS OF ANOTHER WOMAN'S apartment, including two TVs, a queen bedroom set (which they stacked on top of my mom's double sized mattress and box spring although they were different sizes). I found a packing slip with the woman's name and found her online. Her things (table, chairs, bed, 17 boxes, bed, etc) had been picked up in Arizona and were supposed to go to FLORIDA. She had hired a company calling itself "Texas Top Movers." She has also gone through a huge upset over this, and has never gotten all of her things.

    When I called and told them these weren't my mother's things, two guys came out and argued with me, telling me quite condescendingly that they only delivered what was on the truck. They tried to imply that: a) the items had never left the original truck and b) these WERE my mother's things (!). They then said they would call their boss, and they got in their truck and simply DROVE AWAY. My 84 year old mother was literally SOBBING.

    After we called our "Affordable Movers representative", the two men came back and picked up the other woman's things. Meanwhile they had found another wardrobe box (where?) belonging to my mother. When they were unloading it, the box burst open in the (dirty) truck, spilling her delicate, valuable clothing all over the dirty truck and parking lot. I thank God she did not witness that. A white pants suit was ruined with grease stains. My mother has an expensive, designer/boutique wardrobe and only about a third of it arrived.

    When we called "Affordable movers" about this, a phone number was given to us by our original representative (who is no longer with the company). The number ended up being in Florida, although we had hired a company that was reportedly in Oklahoma. We were told that we had to talk to the "west coast division" and we were given another number. No one answered that number and they did NOT return ANY calls, PERIOD. We have left as many as 20 messages. Finally when a man picked up, we were given a convoluted runaround story about things being left in mom's apartment because they were above the contracted amount. This is true. My husband had approved their leaving some things behind. But we had hired a friend to pack up what was left behind and ship it. No clothes were left behind.

    We filed a "claim." We were not provided with an actual CLAIM FORM at this point, just an email we printed out and wrote some of the items my mom could remember on - and faxed over to the Florida office, who answers the phone: "Nationwide Movers", not "Affordable Movers". They said that it would take 6 weeks to process the "claim." The girl there was friendly and tried to be helpful, in her defense. We are talking about literally THOUSANDS of dollars worth of designer clothes. My mother is 83 years old and this is so traumatic for her that it is downright CRIMINAL. She was already traumatized by moving across the country, before this horrible mess.

    Finally (2 months later), we convinced the man, Sam, that the clothes were missing and he says he did do a diligent search for them before turning us over to the insurance company. At this point we have been referred to their insurance company who is demanding receipts and date of purchase for every item we are declaring to be lost. Can anyone tell me what woman on earth can produce receipts for every item of clothing in her wardrobe? It is completely absurd. If anyone has advice for me on how I can get compensation for my mom, I would greatly appreciate it!

    We have tried to be polite and agreeable in trying to get this resolved. But due to the lack of any concern for my aging mother, and the gross negligence of this company, people should be warned. These people are brokers, not a professional moving company. Items are picked up, brought to a warehouse, and dispersed to various locations by other subcontractors. They are a disorganized nightmare. If you are considering using Affordable Movers, my advice is DON'T DO IT. Hire American Van Lines. We used them 8 years ago for a cross country move. They cost a bit more but every single item arrived in perfect shape.

    With all that was lost, this Affordable, "good deal" was anything but that. Like I said before: This has been a nightmare, credit given to the girl at dispatch who tried to help and the warehouse manager(?) for finally following through, but still, it looks like mom's stuff is just GONE and we won't be able to recoup her losses.

    View more
    10 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 8, 2018

    To be honest I didn’t actually use this company. I did get a quote from Josh **, the price was reasonable and I would have used them if the dates lined up better. Even without me using their service, Josh steered me through what felt like a ton of information by helping me vet other companies and make sure I wasn’t getting ripped off. Of course everyone is out to make a sale but really this felt like Josh was just trying to help. That is a rare thing this day and age. I fully recommend his service and he really knows what he is talking about.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 30, 2018

    My company put me in touch with Affordable Movers. Apparently they work with them all the time. I was given an estimate on the phone and my company paid for the move directly. So really all I can comment on is the men. They were on time and worked diligently. All my items were protected with blue blankets. Delivery took about 4 days. Overall a good experience.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 30, 2018

    My first experience with Affordable Movers has been the worst customer experience in my lifetime of 55 years. I booked a short notice emergency small move from North Carolina to Wisconsin following the death of a member in my family. I expressed the importance of a fast delivery. The agent was very good at scheduling an immediate pickup and assured me that it would be delivered within 7-10 days. My goods have now been stored in a warehouse for 22 days with no schedule to move the goods.

    One week after my goods were picked up, I began trying to track my shipment. The past two weeks have been a series of repeated failures and frustration, including: 1) Dispatch unable to inform me of a shipment schedule. 2) Dispatch telling me my goods have been loaded and shipped, then 2 days later telling me the truck departed without my goods. 3) Dispatch making repeated promises that my goods are going on the next truck, within 2-3 days. 4) Dispatch hanging up on me after placing me on hold for 20 minutes. 5) Customer service hanging up on me after placing me on hold for 20 minutes. 6) Customer service, no response after leaving numerous voicemail messages. 7) Original agent not responding to emails. 8) Website advertises online tracking by entering a form of information. After you enter information, it goes to a black hole with no response.

    View more
    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 25, 2018

    I decided to use Affordable after being contacted by about 3 or 4 different movers. I decided to use them because they are the actual movers and don't sub the job out. The move was great and I got everything on time and in good condition.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 3, 2018

    I hired Affordable Movers because the HR rep at my firm recommended them. She was right. I have moved before with horrible results but this time was a breeze. They gave me a great quote and the men at both pick up and delivery were great. Especially Isaac. Thanks guys!

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Dec. 12, 2017

    If I could give this company a NEGATIVE 5 stars I would... To begin the movers who picked up my furniture, to my demise, stole my pain meds and I know NOBODY was in my bathroom except for those two **. I was told I was way over the quote and would have to pay more upon delivery by nearly $500. I requested my furniture request on 10-20-2017 as of today 12-12-17 I am still waiting. Sam at **, this was the number I was told to call from the main 800-208-5573 by Megan ** Operations Manager. So I called Sam he told me on 11-30-2017 it would be another 25 days for delivery. Infuriated I called back dispatch at the 800 number x2 she said I misunderstood Sam and it would be only 2-5 days not 25 days silly me. Well 2-5 days would have been a week ago. Every time they just kick the can down the road.

    I have hired the best lawyers money can buy. They have my car title, I am disabled and cannot even get around without my car. The former Illinois D/A happens to be my boyfriend's father and his sister is an exceptional attorney. These people should be afraid when they stand before GOD and have to explain how bad they have treated so many people and have disrupted so many lives.

    View more
    10 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 11, 2017

    When they give you a quote, watch out, it is for only 1/4 of the amount you will have to pay, but you don't know that until the day they show up. They sold us one half of a truck when it took two box trucks. When you think of a national company, you think 18 wheelers. No, it is a box truck that they rent down the street. So, the price when the movers came said it was 4 times the amount quoted. They don't want to return your calls, they did negotiate very little and still had to pay the big amount. They call you when you can't get your deposit back that when the truck arrives, you have to pay them in cash or by cashier's check. DO NOT USE< DO NOT USE< DO NOT USE these people. They are super friendly until they are ready to rip you off. THEY ARE SCAMMERS!!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 14, 2017

    I made a reservation for a move from Virginia to Michigan with Affordable Movers. The deposit was $3500, and the agreement stated that the deposit would be fully refundable up until 3 days before the move date. I had to cancel the move back in August, and have been trying to get my deposit back ever since. They are not returning my calls or responding to my emails.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 13, 2017

    When I first called it was pleasant. The person on the other end of the phone had all the answers. As soon as I sent my money he never spoke to me again. The movers came in a smaller truck and said they were bringing my things and load the truck that actually takes my things. I was very upset and unaware of this step prior. I found them on Consumer Affairs so I expected it to be up to par. I was very wrong. Their truck leaked all over my driveway. I almost didn't sell my house because of it. I had to clean the driveway. The driver just said to call in. There was nothing they could do. I was not kept up to date where my things were. I tried calling and couldn't get through.

    I finally called as a new customer. The gentleman who spoke to me couldn't have been any ruder. I was given a cell number because U.S. Movers said there was something wrong with the phone. When my things came they were very damaged. Many things were missing. They made me pay before they unloaded. Even crates were broken. I was trying to figure out was missing. I called the delivery guy and stated some of the things that were missing. He asked if he could bring them in a few hours after his next drop. He came back and brought some of my missing items. It wasn't until after I unpacked I realized what else was missing. I understand the insurance on things that were broken, but the things that were missing should be accounted for. They offered me under $100 for everything. This has been one of the worst experiences of my life.

    View more
    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 19, 2017

    I have moved while I was in the military several times. This was the first time I have done it as a civilian. It's a much different experience. They are much more cordial. And understood I was the customer and not the US Navy. Other than that the level of service was the same and they actually delivered faster than Allied or United ever did.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 4, 2017

    Moving Service from Colorado Springs, CO to Eureka Springs, AR. My husband and I had a budget of $7500 to make this move. Sales Representative promised things the company could not deliver and the information contradicted what was written in the contract agreement. BUYERS BEWARE! They low ball the original estimate to draw you in and once it's too late to back out they nail you. This is provided so that others can be knowledgeable upfront. THIS WAS OUR EXPERIENCE:

    Initial pitch from the rep was great and their years of experience and abilities touted as exceptional. When asked if someone would come out to the house to provide an estimate, I was told they found that walking through the home with the customer via phone was just as accurate as sending someone to perform the walk-through in person so we proceeded to do so. When finished she was told all items in the garage and two sheds would also be included in the move. I was informed at this time that I could back out of the contract up to 3 days before household goods were to be picked up and receive a full refund. Additionally, in the initial conversation, I stated we were moving to a home that was located down a long, steep, one lane and winding road. The rep stated the scheduling people would google the location and get back to us if there was an issue with delivery and or additional cost.

    FIRST ESTIMATE for a 3 bedroom home with garage and two sheds provided by sales rep on 21 Jun 2017: $6500. Since this was within our budget - we signed up. Deposit of 20% required at that time. Communication was lacking after the initial conversation so much so that I wrote an email to the rep with my concerns. Pictures were provided via text to the sales rep to ensure she had as much information to provide an accurate estimate. SECOND ESTIMATE given 18 Jul 2017, the day before pick up (it's now past the 3 day window to back out) and was informed that this was a "WORST CASE SCENARIO": $7200. I told the sales rep that we were okay with the increase.

    THIRD ESTIMATE given 19 Jul 2017, by the head of the pickup crew: $9376. This was extremely disconcerting. They had to be paid 50% in Cashier's check. I was informed THEY WOULD NOT CONTINUE UNLESS PAID. I was then told to sign a form rescinding the original estimate - I reluctantly did so with a note stating that this is not according to the binding estimate (Worst Case Scenario) provided by the sales rep. Just one other piece of information, in early conversation with the sales rep a delivery date of 25 Jul to the new location was requested. She informed me, via phone, that the requested date should pose no problem because they usually take about 5-6 days for delivery - this statement from the rep was in direct conflict with what is documented in the contract.

    I was informed by the Transportation Manager on the day of pick up, that the requested date could not be accommodated and they had up to three weeks to deliver the goods. I was also informed at this time there would probably be an additional charge due to the location of the new home. FOURTH ESTIMATE given 27 July 2017, prior to delivery of the household goods to new location: $12,000. THEY WOULD NOT DELIVER UNTIL 70% OF TOTAL WAS PAID. I paid the total amount so that no more snags would be encountered.

    BUT: another email was received from dispatch on 31 July 2017 asking for yet another $500. I told her I would not pay another cent until I spoke with the owners of the company. Not another word was said until the day of the delivery - once unloaded, the transportation manager stated I owed another $500 dollars and if not paid, they would reload everything. ORIGINAL BID: $6500 ACTUAL AMOUNT PAID: $12,500. How does a company that is supposed to have all this experience be so far off with a bid? The household goods were held ransom at each stage of the process until they received payment for their cost increases.

    Just a few more pieces of information: Now that we have gone through most of the delivery, several items are totally missing such as a large tool cabinet, a tool box, bike rack, hitch extension, and dolly along with many broken items such as two taxidermy fish and turkey feather mount, crystal glasses, slow cooker etc. Please note that although they have one experienced person who manages, they hire local temps to perform the actual packing. Although I do plan to make a claim, they have you sign the form with the following warning: "Before signing check shipment, count items and describe loss or damage in space on the right above". There is no way that all items can be checked in the amount of time the delivery personnel are at the house. A BBB complaint has been filed to no avail. We're hoping this review will save a lot of people from the moving nightmare we experienced.

    View more
    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2017

    We moved from Chicago to Houston, TX two months ago. The scheduled pick up time was at 10:00 am in the morning, but they came at around 8:00 pm in the evening and finished after midnight. The driver called Mike (in Chicago) doubled the quote for the cube feet that was obtained over the phone with Brandon so we were charged two times higher.

    It was too dark for us to check the cube feet in the truck in Chicago since it was after midnight. But we checked the cube feet when it delivered to Houston and confirmed the overcharge. Plus the delivery delayed for many days. Even worse, we have many damaged items and missing items. We contacted both Brandon and Julia about these issues by emails many times in the past two months but both of them never replied. We would give them a negative star. We will never use this company again!

    View more
    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 10, 2017

    Every review you read on here that is one star is correct. The positive ones have to be fake cause there is no way this company has ever been rated positive by a actual person who has used them!! In real life they are the worst moving company I have ever dealt with... EVER! I have moved across country three times and this was just a horrible experience from this unprofessional and scamming company of misfits. First the quoting scam they play is spot on in the negative reviews! They will quote you the lowest cost and lie to you about it being firm. Then when they show up to maybe you they will tell you it must be doubled in order to move your stuff. Yes doubled, not slightly higher or an increase of a small amount... DOUBLED!!

    I told them to get back in their truck and go pound sand!!! I'm not paying double for a "firm" quote I was given! After about 20 minutes of haggling we settled on a price that was competitive from now what I know as "reputable moving companies"! I didn't need "door to door" so I wasn't concerned about the delivery window which wasn't bad. Details: the firm quote I was given was $7,061.25, when they showed up to move my stuff it was quoted to me over the phone as $14,700.00!! We settled on $11,000!!

    Now for the delivery: the delivery was the worst overall I was contacted and asked if they could show up the same day as they called three weeks later at 8:00 pm, I have a lot of stuff and they said it will take three hours to unload, I told them no way in hell and to reschedule. They called again and said okay the next day at 5:00 pm and they never showed up! Then they called me at 10:00 pm and said 2:00 pm the next day, I agreed. They ended up showing up at 3:30 and it was just two guys that took 7 hours to unload my stuff! Yes seven hours and because they were so slow and incompetent I had them put the majority of stuff in the garage because it was taking them forever!!! They didn't leave my house until 11:00 pm that night! What made it even more comical at this point was the fact they were late for me because they picked up a load from someone else and had to unload it on the street before they could unload my stuff.

    The two guys were slow, horrible and totally unprofessional! After all was done almost everything that we unwrapped was either scratched or broken! Almost Everything not exaggerating, if it wasn't scratched it was broke! They wrapped my TVs in blankets and as you can guess my largest one a 55" LCD Samsung was shattered!!! My furniture was beat and had chunks missing from the wood or veneer! Other things were just completely destroyed and many items missing!!! If you care about your stuff and money go anywhere else, I will never forget this and make sure anyone I know who is moving will be warned to not use this company that should be put out of business!!!

    View more
    8 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Sept. 4, 2017

    I called Affordable Movers at the last minute after another company left me high and dry on the day of my move. Luckily I was able to speak to my landlord and get another day. Affordable did show up the next day and did a great job. All my furniture was wrapped so no damage took place. They packed a few boxes for me on the house as well since I was still running behind. Overall a great company in comparison to the other one I was dealing with beforehand.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 31, 2017

    From the beginning to the end I was pleased with Affordable Movers. Bob was my salesperson and he was very upfront about the process and what I was to expect along the way. The actual movers themselves were very professional and took great care of my belongings. I would definitely use them again although I never want to move this distance ever again in my life. Thanks to Affordable Movers team!

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 30, 2017

    I have moved ten times and this was by far my worst experience. Rugs were lost, dishes broken, lamps broken, statues broken, clothing wrapped in a blanket rather than hung in a garment box which I was charged $85 for. They did the packing no less.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 30, 2017

    8/27/17- Move from VA to FL. Michael, Sr. Consultant for Affordable Movers told me more lies than I can recount. The most egregious of them all being that he promised the price was guaranteed and absolutely would not change. He said "Unless we surprised them with a hot tub, the estimate was binding and would stay the same". He even went so far as to say his quote was "over estimated by 5%" to leave extra room for more items.

    Last Wednesday, I told him we had over 50 boxes and were still packing and were taking an extra chest of drawers and love seat. He assured me this would not impact the cost but that he would write it down. However, he did not inform the drivers. When the movers arrived, they said the estimate was wrong and that we now owe $5,649 which is over double the estimate ($2550). This is completely unacceptable. We were stuck because we had to move so we had no other choice than to agree to the new terms. We were basically at their mercy with no one to call and no way to resolve it. Michael promised to be available on Saturday 8/19/17 during our move for precisely this reason. He said he would call and check on us during the move. He said he would "see the move through start to finish."

    However, on the day of the move, he was not available by phone, email or text and did not return my call or call on his own. This was very concerning because the move was not going as promised. I felt completely abandoned and taken advantage of. He promised to handle any issues that came up on the day of the move. Over a week later and still no call or email from him. Furthermore, we were not given any communication from the company as to where our items were. I had to call every day to find out. The "track shipment" on the website does not actually work. Another lie.

    Finally, when our items were being picked up the driver's helper followed me to my car and pressured me for a 15% tip and said he'd "take care of us if we take care of him" and said "he doesn't get paid by the company but that tips is how he eats". He made me feel extremely uncomfortable and I felt in danger. My husband did give him and the driver a tip because to be honest we were frightened for our safety. When they opened the tip, they complained and said it was not enough and said they have a "harder job than the people unloading the items so they should be tipped more". That is so unprofessional and inappropriate. And to top it off, the movers left two holes in our wall. I called to tell the mover and he told me to fix it myself.

    On 8/21/17 Megan, customer service rep, heard my story and admitted it was awful and that Michael lied and that the mover was inappropriate. She promised a discount and to call me back. I'm still waiting for that call. This company made an already stressful experience completely awful. Thankfully our items did arrive on 8/27/17 however there was some damage to our items and home.

    The drivers who did the delivery were very good. They acted professionally. I appreciate their hard work and honesty. However they were forced by their superiors to unload someone else's items into our garage so they could get to our belongings. This caused an extra hour of time. Not to mention, how unprofessional it is of a company to unload someone else's belongings into my garage. The best part - they call themselves affordable movers and yet they ended up costing us more than even the highest estimate we received! We have since found several of our items to be broken and are missing a book shelf.

    View more
    15 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 28, 2017

    This was my first move and I'm so happy I chose Affordable. Not only was the price great but the movers were so polite and worked so hard. My whole house was packed in just half a day!! The guys even gave me one of their rolls of bubble wrap so I could finish packing some art I had. I wish I could give them 10 stars!!!

    2 people found this review helpful
    Loading more reviews...

    Affordable Movers expert review by ConsumerAffairs

    Affordable Movers & Storage Inc. provides moving and storage services for residential and commercial customers. In business for more than three decades, this family-owned company can meet both local and long-distance moving needs. Each move is carefully planned to ensure a smooth moving day within the mover's budget.

    • Team assistance: Affordable Movers provides a team of experts dedicated to ensuring each move goes smoothly, beginning with packing up home or office contents and ending with transitioning into a new location.

    • Upfront costs: This company tells each client how much his move will cost upfront, providing all-inclusive, guaranteed rates, rather than giving an estimate that may change later.

    • Storage assistance: Affordable Movers helps arrange short-term and long-term storage solutions for residential and business clients.

    • Easy communication: Customers can request rates and information about moving through the Affordable Movers website, via email or by calling the company's toll-free number.

    • Packing supplies: Affordable Movers provides a full selection of supplies for packing up homes, townhomes, apartments and offices of all sizes.

    • Best for: Affordable Movers is best for anyone looking for cost-effective options for moving to, from or within the Westchester New York area, as well as those in need of reliable storage solutions.

    Profile picture of ConsumerAffairs
    ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Affordable Movers Company Information

    Company Name:
    Affordable Movers
    Address:
    706 LIPPERT RD NE
    City:
    Canton
    State/Province:
    OH
    Postal Code:
    44704
    Country:
    United States
    Phone:
    877-536-6837
    Website:
    affordable-mover.com
    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

    THANK YOU

    Keep an eye on your inbox, the latest consumer news is on its way!