ServiceMaster Restore

ServiceMaster Restore is very professional. They did everything quickly and let us know what was going on so we really didn’t have any problem with them. We had a water damage in the upstairs bedroom, bathroom, downstairs study and the steps. They were here for three to four weeks, also doing the fans that took a while and digging the affected to get everything dried out. Scheduling went through our insurance. Techs were very friendly and respectful of our house, so we were happy with them. Considering how devastating it was to us and the house, and considering what we were going through, they did everything that they could have done and we were happy with it.

I would never use ServiceMaster Colorado Springs again. They didn't do a good job to begin with. They were snotty and they lied to my tenant saying that they told me that she was without hot water and they didn't. They just left me a message saying that they had to talk to me about a few things. And by the time I got home from work it was 7:30 in the evening and I wasn't going to be calling them back because it didn't sound urgent.

We had a flood in our basement and our insurance company scheduled ServiceMaster and they contacted me directly to schedule a time to come out. They were clear on communication, and they were totally flexible around my schedule. They got someone out the same night that I was talking to the rep. I appreciate that they were able to get there in a quick manner. But it would be helpful if they would send a text message saying they're on their way. The people that came to our house was great. They were very friendly and professional. They were dressed well and performed their work in a timely manner. They cleaned up after themselves and left no trace. They did more cleaning than I expected them to do. ServiceMaster did an excellent job and we had a great experience. I would definitely recommend them to anyone.

My insurance told me to call ServiceMaster Restore when I had a leak, and they came immediately. They assessed the situation, came back that same day and they did the mold mediation. They were in and out in two hours and were very professional. The reps I dealt with were polite and excellent as well. The techs were professional and they were clean too. I'm very satisfied.

Miguel came up for the demolition and he was great. He explained most things and he was here eighteen hours one day. But, about eight days later, we had the main floor flooded, and we just bought the house. So our insurance company contracted ServiceMaster. ServiceMaster in Baltimore was the one who did the demolition and ServiceMaster by Singer was the one who did the reconstruction. He then came back for an entire day with one other guy, and he had everything done. So they did all of those and actually got rid of all our damaged personal items as well.

I'm very satisfied with Service Master. They’ve answered all of our questions and have fixed everything that we’ve asked them to fix so far. We recently had a water leak behind the shower wall at the shower valve and it soaked the carpet, laundry area and bathroom. The insurance company called ServiceMaster and they scheduled it. It’s still in progress but everything’s been going great. They put in a new carpet and a new vinyl flooring already. They also got the shower base in there. We’re just waiting for the material for the shower walls and then they’ll put that in, and then do the baseboard, and the shower door. They’ve been very helpful in the whole process. I also worked with them at a previous job. Service Master Restore is a good company, very professional, outstanding kind of work.

We had a water tank blow a hole downstairs, and a lot of stuff got wet and walls had to be replaced. ServiceMaster had to come in with dryers and they were very good. They had several different people coming and going, and I didn’t have a problem with any of them.

A water pipe broke in my home and at the time, I've gone out of town and went to Chicago. I left on a Friday afternoon at around 11:00-12:00 o'clock then my son checked back on Sunday, roughly around 7:00-7:30, and said that the house was flooding. So, I talked him through on how to shut off the water valves. The unfortunate thing was, the carpet was all wet upstairs and the flood soaked down through the basement and into everything downstairs.

I had a flooded basement, about three inches of water that it seemed like a water pond. ServiceMaster Restore tore out my floorings, dried all my contents and then they actually repaired it as well and put in ceramic tile in there. That took three weeks to do. My insurance agent was the one who told me to call them, and the people I dealt with from ServiceMaster were good. They are always nice, polite, and professional. The techs were nice and clean too. They all put floor protection down from the area where they walked into the affected area. They wore booties when entering my house, and they moved all of my contents and it was all organized and nice. After all the demolition was done, they came back daily and they would check the levels to make sure that it was drying properly. It was overall a good experience.

I had a flood in my basement when the power went out. ServiceMaster came, cleaned up all the water, sanitized the whole basement and hauled to the way that was damaged and we couldn’t salvaged. What we were able to salvage, they sanitized it, repacked everything in boxes that could be repacked and stacked everything up so that it was off the floor while the floor was drying.

The ServiceMaster techs got their work done quick, as soon as they got in there. The only thing I didn’t care for was the way that they moved things. They moved them from one area to another and some of my stuff got broken. They should be more careful, especially if it says something fragile like Christmas decoration needs. Other than that, I was fine with them.

I had some water damage that was caused by neighbors upstairs in my condo unit. The homeowners did the original contracts and I took over in terms of speaking and settling everything up. Upon contacting Allstate, they put me in touch with ServiceMaster as their company in my region. ServiceMaster contacted me very soon after and it was a very good experience with them. I had the team members do mitigation work to dry out the water. Everyone was very professional, knowledgeable and responsive in terms of returning my calls or picking up and arriving at the time that we agreed upon. The technicians described what would be done. It was not anything too complicated in my case so I gave them the okay to go do whatever they had to. They kept me in the loop and did a great job. I was very satisfied after the service.

I had water damage in my basement. There was a crack on the water filter system and it sprayed the ceiling and walls. I was gone for two months and I had a whole wall that’s black with mold. I have farmer’s insurance and it’s been great. ServiceMaster was here that day, if not, the next morning, after I called my insurance company. They’ve been very courteous and responsive. Everybody was also thoughtful with the exception of the two-man crew that took my hardwood up from my living room floor. They weren’t careful, split some of my door facings and there’s no way to cover them up. I complained and they had some service masters come out to repair the damage. So it’s being taken care of but they’re still not finished.

I got a call from my son who had just gotten home from school. A pipe on the sink in the kitchen had broken and was running all day. The kitchen, the kitchen floor and the kitchen cabinets that I had just put in a few months prior got damaged. The water went down the basement and ruined some of the drop ceilings down the stairs. Dry wall and a bunch of electronics also got wet.

I contacted ServiceMaster of Chantilly, VA to do a full cleaning/disinfecting the entire home.in Centreville, VA. While he was recuperating from surgery The work was half done and property that I told the Project manager what do with it was not. They are not very business savvy. On the day that in met with Project Manager. He pretended that he was putting the is in phone, but he never gave a copy of what I told him that I wanted. He stated on the bill that there was water damage, not true. He never wrote a contract at all.

ServiceMaster did my basement 'cause it got flooded in July. The insurance company got a hold of them and they came the next day, which was excellent. They were here for a couple of weeks, getting everything cleaned in the basement and taking out and putting it to my garage. Everything happened in the summertime so that was good.

We had a mold problem at an old house that we moved into for an office. I contacted an air quality person who said we needed to get it fixed. ServiceMaster came at the lowest cost, and they did a great job. The main guy scheduled very quickly and was very responsive both by email and phone. I only talked to the techs for a couple of minutes, but they seemed to know what they were doing. They seemed like they are a well-oiled machine and they were as close to perfect as you could get. I was very satisfied.

My bathroom was flooded and ServiceMaster dried out the floors for us. The guy who came out was extremely nice. They worked around my work schedule really well and were flexible time-wise when I had to change the time at the last second. They also got the job done quickly.

We live in a new construction we purchased in January. The sump pump filled, and my builder did not want to respond. I am not the average consumer because I’m an agent. So, in my insurance company, I asked one if there was a preferred vendor and he referred ServiceMaster Restore. They were thorough, but I think for what they did, the price that they charge is excessive - $5,700 to dry it up is a bit much. I know I probably would have done this job, and I could have gotten fans for the same amount of price. The technicians, however, were fine. My other complaint is that one and a half week ago one of their reps asked me if I had got the payment from my insurance ‘cause no payment went directly to me, which I just found tacky to ask me where the payment was.

I had a company that renovated my kitchen and they didn’t cap a waterline so when my husband took a shower, the next morning it was connected to the same line that goes to the outside and it came into the kitchen so I got water all over the floor and it stuck there under the protective covering for 10 hours. They ignored it so I scheduled service with ServiceMaster Restore and it was pretty easy. They did what was necessary to dry out the floor. They tinted it for two days and then they brought in a mat system for the third day and they told me the floor should be fine. Their technicians were very good and I am very satisfied. I wouldn’t hesitate to recommend them.

We had flooding in our basement on Cape Cod. ServiceMaster did the initial work to remove the damaged drywall and carpet. And then, we had them come in and do the repairs. Unfortunately, it wasn't covered by our homeowner's insurance but scheduling with them was excellent and timely. They showed up and did what they said they were going to do. The reps were professional, cordial and helpful. They started in September and the last bit of work is still being done now. But overall, I'm highly satisfied with them.

I had a pipe break that really wrecked the condo and the association scheduled a service with ServiceMaster Restore. They came out, were there by 7:00 at night and they did a wonderful job. The rep that came to my house was very good. Right now it's gutted. It hasn't been put back together again but they did a very good job drying it up. It took about two weeks to dry it up and I have fans all over the place. Overall, ServiceMaster Restore did very well and they were very efficient.

We had a sewer get backed up and it wrecked our basement. The techs from ServiceMaster came and tore everything apart, and they're in the process of putting it back together again. Everything was great. They were always clean and professional.

Our water heater leaked and ServiceMaster Restore came to dry it out the same day that we reported the leak. They have replaced the spot for the water heater. They put the flooring in and put in the new water heater. They're still not finished yet because we had a death in the family and they have some houses that people haven't been in their homes that they wanted to finish before they come back. So at least we're in our home when those people work. Their reps were good to work with and their service was excellent

We had a flood on our basement and my wife's sister had used ServiceMaster before. They had a flood as well a few years ago and so they had recommended ServiceMaster. They promptly called us back, came and remediated the issue right away. So it was quick, very prompt and very efficient service. They did a good job. Also the gentleman who coordinated everything and had the most communication with was great. They're going to handle the contracting part for the rebuilding and I have a high level of satisfaction. I would recommend them for sure.

I was interested in having ServiceMaster do a deep clean on a rental property that I own. My renters moved out and it was overwhelming for me. I thought I needed professional help because the carpet was unreal. It was so dirty. And the whole house as well. I called them and the guy came to look the house over and gave me an estimate.

ServiceMaster Restore were out to my home because I had a pipe burst. It was very easy to schedule. My insurance company called them. They explained everything the time they came through the door. They explained why they were doing everything and why they did it. The interaction was very good. They dried things out and sprayed for mold. I was just very impressed and I would definitely recommend them.

I had a water supply line break and I wasn’t at home, so when I came in the door, it was like a water fall in the stairwell, upstairs, kitchen, under the walls from the utility room and then through the floor into the basement. My daughter works for ServiceMaster and I sent her a text message, so she took care of the connection of getting the on-call person here. The first phase was getting everything dried up in between the walls and then coming under the wall from the area where it was happening. The techs had to put some holes on the walls, take things apart, take things out and get things dried up. I had air handlers, dehumidifiers and a big furnace running for a few days. Then they would come and check. They have meters where they can read to see how things were going. And then after things were dried, they were able to put them back, which was the great part about it.

We had some water damage and our insurance was supposed to schedule a service with ServiceMaster Restore. But something happened with our insurance and ServiceMaster didn’t get the order when they should have. We thought they were going to be there at 4:00 or 5:00 but when I called at 6:00 to see where they were, they didn't know what I was talking about. But they figured it out and they sent somebody out right away. They were there from 7:30 to 9:00 and did everything. Everything was good and they came out when it was convenient for us. I was even going to be out of town one day and they said that they could just come back when I was going to be back in town. They also got everything cleaned up and dried out.

I have known about ServiceMaster for many years and I knew a little bit about the family that owns the local franchise there in our field, so we decided to use their services. ServiceMaster Restore has been doing some cleaning in our house, in preparing it for sale. They were courteous and quick in getting things scheduled and done. They also have a good cordial working relationship, and it just worked with us very well. The techs were very, very professional, understandable, and did just an excellent job. They seem to know what they were doing! My last experience with them was in August, and they are still the same. It was an excellent experience.

I had some water damage in my home and ServiceMaster came out to survey the damage and determine the water. They did the remediation of the water damage in the home and it went very well. I was pleased with their service though I had to wait a little bit longer than I ever liked. The people will show up occasionally but their schedules change. But overall, the workers did well and the people whom I dealt with were very good. They were personable and very professional. I'm very satisfied.

Our upstairs neighbor had a flood in her apartment. Apparently at 2:00 in the morning, she didn’t realize it was happening because she was sound asleep. Then, around 2:30 when my son was going to sleep, he noticed water coming down the ceiling. After that, everything was rushed and when he opened the door, tons of water actually ran out of the apartment into the hallway and crossed to the next door neighbor. It was such a massive flooding. We acted quickly because the fire department came and we didn't want to have mold issue. So my son called ServiceMaster. They came and brought about 20 something units of blowers and dehumidifiers. They took the units out once they thought that the humidity was gone. The person who came, Tony, was a nice, very polite and very friendly person.

We had a fire and a flood in my condo. ServiceMaster Restore, who was referred to me by my insurance company, came in and didn’t get started because they get the association to figure out how to turn the electricity back on. But from the day they started, they were very professional. They had to remove all the furniture, pull up floors and tore off walls. For about three weeks, they were in and out to check every day. They ended up putting a lockbox on and used it occasionally when they couldn’t get over.

ServiceMaster Restore was recommended to me by my home loan insurance, Pacific Specialty. They just gave me a number and said somebody would be calling me who did call within the next 15 minutes. They came out that same afternoon to fix a leak in my roof and on my ceiling downstairs. They arrived on time and came prepared with a heater in case they had to run humidifiers.

The water from my washing machine ruined the hardwood floors of my apartment and ServiceMaster Restore was looking after the restoration through an insurance claim. Scheduling the service was totally easy. The one I talked to was easy to get along with and seemed to know what he was talking about. The technician's doing it all and I just left it with him. It's been fine and he kept me up-to-date on what's going on. They're not finished yet, but so far, so good.

We had water damage from a leak about six weeks ago. I contacted their rep. She said she'd send someone out right away. She was constantly in contact with us and did excellent follow-ups. The guys sent were great! They came out and did the air scrubber and dehumidifier. And they removed the cabinet, the Sheetrock. They worked on the project for about 10 days and I am 100% satisfied. If I need them, I would certainly call them again.

I had water damage because of a leaking hot water tank. SO, I contacted my insurer, and they put me into contact with a representative from ServiceMaster Restore, who came out and did an excellent job. They responded immediately, and a representative appeared almost in the same day and talked to me to set what they were going to do. When the technicians came, they carried out the furniture to the storage container, which I think was a good idea. The manager of the group also provided me with a lock, so I could lock the storage container. There was also another group who dried out the walls, and they brought out an equipment to do that. They also tested for asbestos and moisture. They then concluded that they can dry out the walls without replacing the dry walling.

I was working with the insurance adjuster and he contacted ServiceMaster Restore. And then, I just went and met up with them. I’ve worked with them before and have always been very happy with ServiceMaster Restore. They're very very good to work with. They kept me very updated, sent me the estimate and the repair work.

Our kitchen had a problem after hurricane Irma. We had a leak, and there were some cabinets that swelled up. So, I scheduled my service and talked to Christine from ServiceMaster, and she was very thorough, and she took care of the rest. The servicemen came out, and they had some pretty neat stuff. They sent a mold hygienist, who was really thorough. He checked everything out. My wife was making a big deal thinking there was mold all over the house, but the kitchen was the only place we got it. Two more guys came out in the afternoon, and had some really neat equipment as well. They just pointed it at the wall, and said that there was no moisture behind our wall, just the cabinets. So, they did pretty good there. But, then they put an air scrubber and dehumidifier in for a while. The air scrubber was really noisy, but it did its job. The people were great and very knowledgeable with their job. They were really cooperative on everything, as well. You name it, and they did it.

We had a water leak from an upstairs bathroom that leaked into the ceiling of the main floor and a little into the basement. So it was entirely unexpected, right, as they always are. So I called my insurance company and ServiceMaster the same morning while the water was still dripping and they were out within a couple of hours and were taking the drywall out of the main floor where the water had leaked to and setting up fans within hours of the actual problem, which is great. They actually took a couple of workers off another job in order to get somebody there sooner. I've used them previously with the same insurance company and so I called the insurance company first and told them that I had in mind who I wanted to use to do the moisture mitigation.

I had a good relationship with ServiceMaster Restore and they did a good job. They are pretty methodical, clean and very polite. When we were reselling the house, we had found mold. When I made a phone call, they came in and gave an estimate, and then I called my insurance company. They were very professional and right on time. It took them less than a week since they scheduled to get my problem resolved. They took a couple of hours to do their own business but it was very fast dealing with them in general. I will recommend it anytime. If somebody calls for a reference, I'd be glad to report that too.

I’ve used ServiceMaster more than once because my insurance company has them fix the repairs of whatever needs to be done. This is the third time I’ve had to use them. We had a leak in the roof and it came to the ceiling. We had to have the ceiling replaced and ServiceMaster fixed the roof. The people who did it all were here when they said they were going to be here. They came out at 2:00 o’clock in the morning in the pouring rain to put tarp and sandbags up on the roof. They did a great cleanup job. I had some questions because I’ve never had a roof or ceiling repair, and they were explaining everything.

When the basement flooded, I called my insurance and they sent ServiceMaster. They showed up within an hour, checked the damage, and scheduled an appointment since we were not sure that there is going to be more flood from my drain. Once I got the drain fixed, they came in within an hour again, then they loaded all their equipment and started to work on it right away. Their technician kept in contact to let me know what was going on and sent me some pictures of what he did. One little thing was the odor was still in the building even though it was deodorized. But clean-wise, everything looks better than before. They did a perfect job.

ServiceMaster Restore took care of a flood that happened in my garage. Our main contact was Eddie and he was really amazing. He was accommodating and was a pleasure to deal with. The technicians were really professional too. They were on time, friendly and knowledgeable. They got here fast whenever I needed them. Overall, I had a seamless experience and it was super organized. Scheduling my service was flawless and every time I called, they answered. They were really good.

I had a car fire, and it burned the car up inside. ServiceMaster Restore pulled all the old sheetrock out of it. And the insulation was all stuck up with smoke. Their team was a couple of girls and a man. They talked to me and said what they were going to have to do to some of the stuff. They wrapped everything up. It took a couple of days to take them out one piece at a time and wrap them up. And then another crew came in and started washing everything. They had never did a job like this one before, but they did a good job. I would recommend them.

The builder of our house put in a plumbing device under the bathtub and it went bad. It started a fast leak. He also installed a bathtub that rested underneath so, there were two things. The water collected quickly on the ceiling in our living room, and it gave way and busted open. Everything was wet, damaged and there were all kinds of waste. As soon as my husband called, ServiceMaster came right away almost the next day. It took them time to take out the old, wet ceiling the first day. They had been doing work, fixing, getting stuff out of way and searching for damage and they were there five to six hours. They fixed the ceiling so we didn't have those raggedly edges left on it and it almost looks good. The second day, they came back and they had instruments to suck up the water and to dry it out. They emptied the water bucket because they were draining the water and that didn’t take them long. They were there for an hour.

I called ServiceMaster to clean the carpet at my son & daughter in law's house while they were at the hospital welcoming a new baby into their family. Their technician called me when he was on his way. He was friendly, efficient, & did a great job! The new parents are very happy with their clean carpet! Thank you ServiceMaster Grandville, MI!

ServiceMaster by Amy Jo Hallmark - Her team damaged my personal property on a pack out and pack in. After repeated attempts to resolve the issue I am forced to pursue legal action. Many attempts by others to help were ignored by Amy.

Something on the hot water heater went out in my basement. So, the carpet and everything got wet. I had ServiceMaster come, and they did a great job. My insurance company gave them my number, and they called me to ask a few questions as to what happened, as well as set up a time to come, and what they would do. A day or tow two later, the technicians were here in the time frame that they said. They were friendly, and knowledgeable. They cut out drywall, put something on the wall, and said that it was water damage in certain places, then they removed the baseboard. They did what they were here to do, did a great job, and they cleaned up. They’d still have to install the drywall and the carpet, but up until this point, I was really impressed in the work and quickness with them.

The flapper on our toilet didn't close and it ran all night full blast, filled the septic and overflowed through a sink in the basement. By the time we found it, three quarters of the basement was wet, so we called ServiceMaster on a Saturday morning. We were bagging several hours before they got here with the professional vacuums, but they came earlier than I thought. They were here for a couple of hours and they had equipment running for the next several days. They came back with the moisture meter and checked on the equipment. They cut holes in the bottoms of my cabinets to run air vents into them to get them to dry out more. Considering it was a weekend and we're in Maine where we have a low population and we're spread out, they did fine and we had a positive experience.

A water leak did several thousand dollars worth of damage and I called ServiceMaster. They responded in less than an hour and everybody was very professional and diligent about their work. They were also very efficient and I was very satisfied.

I had a great experience with ServiceMaster. One of their representatives helped get all my stuff cleaned. She called me every other day and let me know how everything is going along. There was some complexity in my apartment because the door was locked. But ServiceMaster was very patient with me. They kept tabs with me on what's going on and when I finally got access back to my apartment, scheduling with them to come out and pick up my stuff was very smooth. Their reps were very professional, friendly, and they got things done quickly. Once they got into the apartment, they went straight to business and started packing. I'm very satisfied with the services and I felt very safe doing business with them.

My basement needed to be cleaned from a sewer pipe problem and my insurance told me to contact ServiceMaster Restore. I had to cancel my original call to ServiceMaster Restore because I had to go to the ER. Rescheduling was difficult because of my work schedule but the representative followed through and made sure I got everything sorted. She was courteous and understanding of having to cancel the night before. She was very good about keeping in touch with me to make sure we got it rescheduled. The technicians were very polite, professional and organized. They worked quickly and efficiently and the place was spotless. The person who called on the phone to facilitate things was diligent.

We had a roof leak in our garage that has affected both the garage area and one connected bedroom. ServiceMaster came out to do the demolition and remediation of the water damaged areas and everybody’s been very responsive. We had a little confusion on the frontend as to what was being quoted and why, but once we got all that straightened out, things went relatively smoothly in terms of getting the work done. I wasn’t at the house when the people ServiceMaster sent to do the demolition and remediation work came, so I did not have a lot of interaction with them. But, everything that they did, to the extent that I can see, looks fine. My wife was pretty much there the whole time, and as far as she and I are concerned, it looks like everything was done as represented it would be.

While I was away, my neighbor came over to water my plants and called me about a toilet that’s been leaking. It went down through all three floors, through the ceiling and through the staircases, and into the bottom floor which is a finished basement. She called the fire department because my dining room ceiling had caved in and there was five inches of water in every place. The fire department came and they vacuumed as much water as they could.

I had a water damage and scheduling with ServiceMaster Restore was very good. They were there the same day I called. However, the crew wasn't very informed. They said they didn't do restoration and my adjuster thought they did. Nothing got done after they got it all dried. About three weeks, nothing happened. So I called my adjuster and he called ServiceMaster. They told him they do restoration. I wasted three weeks so I was not happy. They should have their crew informed of what they do and what they don't do. I had a guy from ServiceMaster come and measure everything, and was going to put together a proposal and the estimate. So I'm waiting on that now. I don't know what the performance is going to be from this point on, but hopefully, it would be much better.

There was flood damage in our house and ServiceMaster Restore's service was excellent, and their people were very professional and polite. Prior to them coming out, our insurance company called SERVPRO, and they were supposed to call us back just after 10:30 at night. But they never called us back or showed up that night. So, my wife and I sucked out most of the water with vacuums. And that next morning, we never heard anything from SERVPRO. So, I called the insurance company up and they said they would call ServiceMaster. Within 15 minutes, we had a call from ServiceMaster and they were here within 45 minutes of that phone call.

My sister had been very ill and we had to get her apartment cleaned out so we could turn it back over to the rental company. ServiceMaster Restore came in and did a fantastic job. They couldn’t have been nicer, worked around our schedule and got it done as quickly as possible. The girl at the office was wonderful and we were there with the gentleman who came and surveyed the apartment to set up the service. We’re so happy with them and we're 100% satisfied. If we’re in another cleanup situation, ServiceMaster Restore is the first we’ll call.

I threw out the first people that my insurance company hired to mitigate some water damage as they were terrible. Then they employed ServiceMaster Restore and I arranged to meet with them when they wanted to do their checks. They set fans to dry out the water damage for three days. I’m satisfied that ServiceMaster Restore did a really fine job. They’re very professional and competent people.

I am writing this letter to inform the Better Business Bureau, the Arkansas Attorney General and the general public that ServiceMaster is an extremely unprofessional and possibly dangerous company! Our insurance company connected us with ServiceMaster in North Little Rock, AR after a water leak in our home caused mold. This company sent a crew to "wipe down" our furniture when we were initially told they would take our furniture to a warehouse to clean it. They were supposed to remove portions of our kitchen cabinets, walls, backsplash and dining room walls and prep it for the restoration process. They cracked several pieces of the remaining backsplash tiles in the kitchen which will have to be removed and replaced.

I had the little water smelly issue that was bothering me during the time that the water was there in the wall area. But the fans that ServiceMaster Restore had blowing for a couple of days really took that smell away. I appreciate that because that would have been driving me crazy. I was very satisfied with the whole process and the result. Also, scheduling the service was easy. The time they scheduled for them to come out was a good time for me. Each day, they come out around the same time to check on the fans and everything. So it was very convenient for me. Everything happened fast and on-time. It took four days from the first day that they came in to the end day of everything drying out and them checking.

I had water damage and had ServiceMaster Restore tear out some flooring and sheetrock. There were few issues with me not knowing what they were going to tear out, just the damaged part or all of the flooring that needed to be replaced. It seemed like a gray area at first. They ended up removing all of the flooring that needed to be replaced. They were a little rough in pulling some of the door molding up and left some dent in the wall with their crowbars.

I had a water leak and we got ServiceMaster Restore. I interacted with four of their representatives and it was excellent in every case. They came very late to schedule the service but they told me what was going on, what they were going to do, and then they did it. The service technicians knew what they were doing. They had to remove the installation, remove part of flooring, and they worked their contract early. They did not actually restore everything and I had to arrange for another contractor to come in and totally restore it the way it was. Still, I'm very glad and it was a very good experience.

Scheduling my service with ServiceMaster Restore was relatively easy. They showed up when they said they would and their service was okay. I was very satisfied with their restoration work. They restored all the areas that I requested and they did what I asked them to do. All of the people that they sent out acted very professionally and got right at the work. They weren't goofing around and they did a very good job.

ServiceMaster’s whole team has a good relationship with my insurance team and the scheduling of the general contractors to deal with getting quotes ready for insurance was fine. Their general contractor helped in planning the restoration after the recovery from the initial leak. The leak was due to dislodged dishwasher drain begin and they came in very professionally to dry out hardwood and help dry out the wall in the basement below, where the leak was.

The waterline to the toilet sprung a leak and there was water gushing throughout the basement where the bathroom was located. I managed to get that turned off and Servicemaster came out within the first hour of making the call to the insurance company. My brother-in-law brought over his wet vac though so we vacuumed up a lot of the water before they came.

ServiceMaster in Livermore did the water damage cleanup and they were excellent. The incident happened in the morning. The insurance company had contacted somebody else, but he couldn't get to my uncle's until late in the afternoon. I said I needed somebody sooner and these guys were able to re-arrange their schedule to get there early afternoon. They brought everybody that they needed to get it done. They came back everyday to check on the water damage.

Everyone from ServiceMaster Restore was good. They did a good job, and our experience was excellent. I would recommend them.

We had a large flood from the upstairs level into the kitchen of our home and our insurance company made the initial contact with ServiceMaster Restore, then they reached out to us. Once we were able to get in contact with them, they came out in a few hours and their technicians were very professional. They did some of the damage control and moisture removal. We had lots of questions and they explained things to us. They were very patient with us and went through everything.

ServiceMaster Restore had a relationship with us and we chose to select them again. Scheduling for our service call was excellent. They brought over helpers and they got all the carpet and things pulled up. They were very professional, and they worked around our time schedule. There was water damage, and they put everything and cornered it, and there was no other way to do it. But the service was fine, and it was a nice experience.

My septic tank backed up into my downstairs bathroom and spilled out over the floor and out into two other rooms that were carpeted. A day after I called, a rep from ServiceMaster Restore was out here. She was excellent. She sat down and told me exactly what they do. The very next day, the rep got the technicians to my house. They were professional, efficient and very nice as well. They came in and did an absolutely marvelous job of cleaning it all up, taking down some drywall and removing some carpet. I couldn’t have asked for a better service. If all of the technicians and representatives were like the people that came out here, I would recommend ServiceMaster to anyone.

We had a water line to our ice machine in our refrigerator leak and we had mold. My insurance company scheduled ServiceMaster for me but they got back to me personally right away. There was a little confusion, like a scheduling conflict, on the first day but they were super quick and polite to fix it. After that, they were here exactly when they said they were going to be. They also called me 30 minutes before they showed up to make sure I was ready. It was a Thursday and they had the equipment over the weekend. One guy even came on Saturday and they cleaned it up on Monday. They were great and super focused on customer service. I had a bad experience with my insurance company through the whole process but ServiceMaster stood out. They were awesome and I would highly recommend them.

A toilet overflowed and went into three bedrooms and the hallway down the living room. It happened on a Thursday and I was supposed to hear right back from my insurance company. I never heard back from them until Tuesday, so the water sat rotting the carpet and the floors. Scheduling an appointment with ServiceMaster was immediate, and their technicians were wonderful. They were here every day drying out the carpet and the walls, and when they pulled the carpet out, they determined there was asbestos. And I'm having to move out of my home because they got to take out all of it. They call me every few days to ask me what's going on because I just found a place to live. ServiceMaster has been fabulous. They've been right on top of everything the whole way, and I couldn't have done it without them.

When my mother passed away, we were looking for pictures and found black spots which are molds on the white ceiling. I didn’t know where to start so I called my insurance company and they gave me ServiceMaster Restore and SERVPRO. I called ServiceMaster and they would come out on Friday, while SERVPRO would come out on Thursday. I thought of getting an estimate from both companies. However, SERVPRO canceled on me within 45 minutes of my appointment time and so I decided to not reschedule with them.

We had a fire in our home on July 14th. And I had a friend who had had a fire several months before that so I had asked her who she would recommend we contact to help get our house back in order. She recommended the Jackson at ServiceMaster who went above and beyond what he was supposed to do. He was the first person we spoke to after the fire at our house, it was that afternoon, and he explained not just what they were going to do but he kind of helped me understand the whole process. That was just incredibly helpful at a very stressful time.

I had ServiceMaster Restore's service for smoke and fire damage. Their scheduling was good and The people I spoke with on the phone were very nice and tried to help us out as quickly as they could. The contractors who came were respectful to our stuff. They did their job and helped us good. I still haven't got my clothes back yet but they said it takes three weeks to do so, but I got my electronics back so that's good.

ServiceMaster did an outstanding job and I’m very happy with them. We had damage from hurricane Irma and water came into our condo. We had to evacuate and when we got back, we saw water damage and the carpet was molding and stunk to high heaven. I started calling everybody and nobody would return my calls. I called ServiceMaster and Courtney was just great. She got us scheduled in and said they'd have somebody out tomorrow if we were home.

I had a water leak and ServiceMaster came in and took care of the beginning parts of it. The phone response for scheduling the service was exceptional and the follow-up also was excellent. I called them about 9:30 in the morning and the contractors came by 12:30 in the afternoon. They were very good and professional. They had a lead and an assistant, and they moved about doing their job as if they did it every day. They were very quick that by 2:30 that afternoon they were out of my house. I’m delighted with what they did and I would recommend ServiceMaster Restore to anyone.

I had a fire in my home and used ServiceMaster Restore to do the heavy cleaning in my house. It was a terrible experience and will never recommend them to anyone. Took maybe 7 hours to get it done right and they had to send a crew back to clean up the staples and nails from taking out the carpet. They left a mess! Took alkaline a week or longer to get my stuff back and I didn't get the total lost lady until it was too late and I couldn't save some items that were very important to me. They were late every day or didn't show. They broke my bed and they don't want to take responsibility! The manager Tammy and her sister Marcy do not know what customer service is! PLEASE DO NOT USE THIS BUSINESS!

Our insurance company set up the service with ServiceMaster and their scheduler called me to set up a time. They were able to schedule us quickly and they were very prompt. The techs were really good as well. They needed to tear down part of the ceiling and wall and check for mold after a leak from an upstairs unit. They made sure they cleaned up behind themselves too. They were very respectful and they did a great job. My 85 years old mother who lives in this unit that I own was really happy when they were done.

We had water in the kitchen from a broken refrigerator line. Allstate insurance claim inspector scheduled service from ServiceMaster Restore and they called to confirm they were coming out at a specific time. The technicians were very quick and fast in doing the work and they informed us every step of the way of what they were going to be doing in terms of setting up blowers and tearing out wet wood floor. I'm satisfied with their service.

We had a flooding situation and ServiceMaster Restore dried out everything and helped us not to get worse. I had an excellent scheduling experience with them and the person who came out was excellent as well. There was a little confusion over the doorbell because it didn’t work so he had to come out the second day, but other than that, it was perfect. Also, I wouldn’t have wanted it to be any different. We also had a similar experience last year with another company and it was completely awful. ServiceMaster made us feel like the whole world isn’t out to screw us.

ServiceMaster was phenomenal. We called them around 7:00 o’clock at night and given that it was Labor Day, they still showed up before 9:00 o’clock. What happened was the waterline that feeds the water to the reservoir decided to break while we were away. So, we came back to a nice little pool inside of our house. The rep that scheduled the service was great. She explained exactly how it was going to happen. She said that I would be getting a call within the next hour, and fair enough, 45 minutes, I spoke to a Juan there and told me, “Yes, we’ll be out there and we’ll take it from here”.

I had some plumbing damage and the insurance people immediately scheduled service with ServiceMaster Restore. They came out the next day and were professional, respectful and nice. The experience was excellent and I'm very satisfied with ServiceMaster's service.

I had a pipe burst in my basement and it flooded, and my insurance company called ServiceMaster to mitigate the water and dry the basement. The cleanup service was great and the person that helped me out was professional. He was really understanding and he educated me about what’s going on.

We were very impressed with ServiceMaster Restore. They came out because we had a leak in the garage, and they cleaned up the whole mess and dried it out. The scheduling was done by our insurance company and the people that came out were marvelous. They knew what they were doing and did what they were supposed to do, and they were friendly.

We came back from vacation and there was a leak that had been going for about an hour before we got home. We got lucky that the whole house wasn’t flooded but I called my insurance agent to open a claim and he immediately called ServiceMaster. They were at the house within two hours of finding the leak and started the dry-out process. It was a stressful situation but their guys were very calming and helped with it. They did a great job and I was highly satisfied. Also, Service Master answered the phone every time and I was able to get ahold of them 24/7. I had to call them once in the middle of the night because we had a leaking dehumidifier.

ServiceMaster put our kitchen back together after we had our dishwasher spring a leak and ruined the floor. Scheduling for our service was fine. It was just that it began in March, and it had been raining so there were a lot of other customers that wanted their attention also. But ServiceMaster was very efficient as soon as they could get some of the flooring right out.

ServiceMaster Restore came in and assessed what the damage was, wrote it off and sent it to the insurance company. They came back after two days and put all their equipment in there and left it for the whole weekend. They came back and took the carpet out. They were courteous and got the job done. Everything looked good after they had cleaned it up. However, I never heard any result whether or not there was fungal growth in the carpet samples they sent to the insurance company or somewhere they sent it.

A neighbor found my house in Arizona flooded and I was not in the state. My insurance company got a hold of ServiceMaster and then ServiceMaster got hold of me right away. The girl who was in-charge treated me well and coordinated everything, including the coordination of the furniture people to get the furniture out. I've seen pictures of how they dried the house out and ServiceMaster did good. It has been resolved and I'm happy.

We had a flood in the basement and ServiceMaster Restore came and cleaned it up. Their rep was very helpful over the phone and she gave me her personal number to call her anytime if I needed anything. The cleanup crew set up quickly and neatly. The service took two days which was expected. Only two techs came during the first day and they brought in extra crew members on the second day. There was a total of about 7 people there. The techs were very professional and they let me know what they were doing. They did a great job and I was satisfied with the service. It's a great experience and I'm glad they're available to do that service.

Not more than a month ago, I had a flooding across the floor and into the basement from my dishwasher. I called ServiceMaster and the rep was to the point. They were very proactive in scheduling. Then they came on site and everything moved rather quickly. They tore up the hybrid floors and the wall downstairs and made sure the moisture was mitigated. The first person who did the inspection was very good then the others came and were extremely busy but very focused on their work. Everyone has been courteous and very professional. They also had some follow-up work for three days throughout the week and everything was good. Out of necessity, the place was worse than before, but at least there is no chance of having mold so I'm happy with that. I'm extremely satisfied with ServiceMaster and I would recommend them.

I had a leak in my kitchen and I went online, ServiceMaster came up along with another service company. I called the other company first, but they never called me back, so I called ServiceMaster. I live a block away from them and I see their trucks all the time at the local deli. Eric, the head guy, came over. I was nervous. My husband had died so it was just me and the kids in the house. But Eric and his 20 men were in our house for a week, did what they were supposed to do and were fantastic. They were a great bunch of guys, polite and considerate. I had a lot of questions and they answered all of them. They finished up and they cleaned up. It was phenomenal and when I see them in the deli, I always say hello to them.

We had a flood in the house and it's been about three weeks since everything fell apart. We would have preferred the restoration work done a week ago but I also understand that I'm not the only person on ServiceMaster Restore's list. When the different crews came in, they were very professional and knew what they were doing. The technicians got to work and concentrated on what they were doing. When we had an interaction, it was very personable. They had to restore about half the house and they did their job well. The house was a little better after their work.

ServiceMaster was highly recommended by a friend in a nearby state. I called them after hurricane Irma tore the covering from my roof. Service Master drove by noticing that neighbors had attempted to tarp my roof and assumed they weren't needed. I explained that the tarping was ineffective and they should have covered the roof. It took them a week to 10 days to finally tarp my roof. They have come on three occasions to make repairs to inadequate tarping and still water comes in with every rain. I have heard every excuse in the book for their workers. "It's an almost flat roof. There are irregularities in the roof. The tarp had a manufacturer flaw. They don't construct flat roofs anymore." On and on the excuses went and still I have a faulty covering that will not withstand wind and rain. Three times I've had to cover furniture and buy plastic tubs to catch the water pouring in. I wouldn't recommend Service Master to anyone EVER.

I had water damage on the roof in front of the house which is covered by the homeowner's insurance. We consulted ServiceMaster Restore with a lady named Tracy and she was very helpful. The technicians came out on time, were very knowledgeable, did what needed to be done and got it done correctly. They put the tarp on the roof and it's holding up right now until it would completely be repaired. They also came in and dried up the wooden wall inside the house. They were very professional and did a wonderful job. We were comfortable with them and we were satisfied. We'll call the insurance company if something else happens and we'd be cool with them sending ServiceMaster over again.

A refrigerator water line broke, flooded my kitchen and created molds. Half the kitchen had to be demolished and rebuilt. The plumber who came said it's a bigger job than he could do and recommended ServiceMaster. There was a little bit of miscommunication where I thought ServiceMaster was coming in the morning and they couldn’t because they had another emergency that they had to deal with. But that only happened a couple of times early on and after that everything went smoothly and very prompt.

I had a toilet overflow, and Sue scheduled the service with ServiceMaster. She was always there to answer my questions and she was able to give me exactly what I needed when I called. She was a great representative for the company. Also, the fellows who came were professional, polite and explained what they were doing. They removed the toilet and the sink. And the floor was done right up to the toilet by the previous people, so the toilet could not be removed without removing the floor. They also went down into the crawl space and dried out the area that had been wet from the leaking toilet. They completed the job and their performance was very good. Overall, it was expensive but I would recommend ServiceMaster.

ServiceMaster Restore came in a timely manner and started working on repairs. They've done an excellent job but they didn't do a good clean up afterwards and left a lot of screws from the sheetrock on the walls and the insulation cabinets. They said they'd do that when they come back to put the insulation back in the wall and the sheetrock on. There was also some tape from the carpet left on the floor. Josh, the representative at ServiceMaster is doing his best to redo the house and put it back together but he’s having a time getting estimates for someone to go out. He also has to go through Farmers Insurance and I haven’t been able to get a hold of a representative from Farmers in over a week. They're really slow in getting everything back together but they did a pretty thorough job initially.

A couple of months ago, we had some water damage due to a sink that overflowed. ServiceMaster Restore came a couple of times to take care of the situation and they were punctual in getting here. They made sure everything was dried out well and we weren't going to have any mold problems. They had to take up the carpet and some of the molding. They never came back to put the molding back down, but that wasn't hard to do so I just did it myself. They did a good job in a timely manner and, all in all, we had a positive experience with them.

Got a busted pipe under my kitchen floor that was leaking into my split level's lower level. Home Insurance contacted ServiceMaster and they responded same day. Said they'd be out at 4 pm so I left work early to meet them. Well they were nearly an hour late with no heads up call and no apologies when they showed. The guys that showed were actually pretty nice but had to keep calling their supervisor for direction. They kept going back and forth about removing cabinets and finally settled on plugging in huge loud fans overnight. Said they'd be back in the morning at 9 am. But at 8:17 am, got a call that they can make it out to me that day at 3:30 pm. When I said "I took off work today expecting you here at 9 am this morning"... his response was... "Well since you took the whole day off, 3:30 shouldn't be a problem, right?"

I had a very good experience with ServiceMaster Restore and I would highly recommend them. On 8/14 we had a leak in the upstairs bathroom which came down to the ceiling and ended up going to the chandelier, under my good table, my Persian rug, and my wooden floor. We called our insurance company and they set ServiceMaster up. Their team was out here within two hours of the time I called my insurance company which was excellent. The techs were efficient, professional, caring and friendly. They just didn't come in and out. They talked for a few minutes to see how we were doing and that impressed me. They also never left a mess or anything for me to clean up. We were so frustrated that day, but after they left, we felt so much better.

Our washing machine leaked and the insurance company called ServiceMaster. The people that came in took out some of the floors and then dried it all out. They cleaned up the floor and they were very cautious about not getting dust stuck on it. Also, a fellow came every day to check something out. They always called so we knew exactly what was going on. They did what they were supposed to do and it worked out very well. ServiceMaster's people are really excellent and well-trained.

I strongly, strongly advise against doing any work with ServiceMaster or their affiliate, ServiceMaster Elite. Servicemaster's sales rep came to my home during a house fire before the fire trucks had even left my house, and I signed a contract under duress. Their business model is to rack up as much sub-contracted work as possible, assuming that insurance will pay. Insurance often *does* cover their services, but the services are nearly useless in terms of value.

The hose for the washing machine wasn't connected and there was a little flood on the main floor of our house and some of it went through to the basement. Our insurance company scheduled the service with ServiceMaster. The technicians they sent were prompt, did their job, and they're very good at what they did.

ServiceMaster Restore was very professional, wonderful, and outstanding. I call to schedule the service and then they come. The rep was prompt, courteous and excellent. The technician came early, explained everything clearly if I had any questions, was helpful, and cleaned up after himself. He also took me into the basement to show me there were bad stains that he got out. He did a good job in cleaning the carpet and there was a huge improvement. I'll use ServiceMaster Restore again.

I really liked ServiceMaster Restore's service and they treated me well. Scheduling the service was good and it was covered by my homeowner's insurance. ServiceMaster Restore and I sat down and figured out what I needed. They were very patient with me. I liked the way the people came in and started removing stuff and there was plenty of space. I was satisfied and I'd recommend them to my friends and family.

The ServiceMaster Restore people were superb and prompt with communication when they were here. They went above and beyond continually and were very conscientious, kind, respectful. I want to definitely give a good shoutout to the leader, Roberto, who was very kind, friendly and thorough. He was mindful and respectful of family activity that was going on because the giant dehumidifiers bothered my daughter’s asthma. They were here a lot longer than expected because it took so long for the floor to dry out. The demo is all done, but we're still in the middle of the claim in looking for our contractors, so it's not finished yet. ServiceMaster was very thorough at finding where the water damage went to. They were very professional and attentive, and I would definitely recommend them to other people.

I had ServiceMaster Restore clean my house after a fire and I was satisfied with their service. It was easy to schedule them for the job. Their men came in and when they said they were going to be here, they were here on time. They were very polite and they did what they're supposed to do. They also left a machine running for a few days to get the smoke out the house. I had a good relationship with them and I was very pleased.

The ServiceMaster out of Bemidji was very prompt, thorough, and helpful. We were in the process of selling the house. Two weeks before it was going to be sold and we’re in the process of moving, the water softener started leaking. My husband and I were out of town. My college daughter and her boyfriend happened to be at home that weekend and found the leak. It had already gone under the wall, and underneath the carpeting in the basement. I thought nobody would be working on a Saturday so I ended up calling ServiceMaster on Monday and they came over right away. They assessed the situation, started blowers going and reduced the amount of damage done to the carpet so that we only had to replace the pad and save the carpet. That was very helpful. They said, “You should have called us when you found it. We would have come right away.” If I called them earlier, they could have gotten some of the water out of there.

ServiceMaster Restore is excellent and I like them. Everybody there was very nice and the work they’ve done was great. I had a toilet upstairs that was broken and water was running out continually. That put a hole in the ceiling and flooded my living room and dining room. My carpet was soaked. ServiceMaster came right away and removed my carpet. The only problem I have right now is I need the carpet and ServiceMaster Restore is having a problem with State Farm. State Farm won't agree with their price. Everything’s been fixed, I'm just waiting to have the carpet put on. Still, I'd recommend ServiceMaster Restore to a friend.

My washing machine leaked in the bottom seal and got under the laminate flooring in the laundry room and the kitchen. This was covered by my homeowner's insurance and ServiceMaster Restore did a wonderful job. They brought in two high-powered fans and a dehumidifier. They checked it every day for the three days that it was recommended to be left here. I had to be gone, and so they left a key box outside. When I got home, everything was removed and they did come back and get the key on the day I told them I would return. So, everything went fine. I had a couple of different servicemen and they were both very knowledgeable, courteous, and communicative. I’d rather not have to have their services, but since I needed them, they did an excellent job.

We recently had a fire and we had ServiceMaster Restore come in and clean up. The insurance company called and set everything up. Alex came and did his assessments. So, the next day after the fire happened, there were around 50 people coming over the house. We had ServiceMaster clean the house first because we wanted to know whether they could get the laundry room back to normal right away. Soon as it was okay to do the laundry room, ServiceMaster gathered everything and cleaned up everything real nice. The last thing we're waiting for is somebody to come in and do the insurance company to go, "Okay, we can rebuild." Somebody is also coming in to clean the grout. I am extremely happy with our experience with ServiceMaster.

I was very satisfied with ServiceMaster Restore’s work. We had a small crack in a basement wall that let water in onto the floor. I scheduled for a service with them over the phone. Their rep was very good and was able to answer my questions. Their techs were also very nice and professional all the way around. They guided me through the cleanup process. ServiceMaster cleaned up the concrete floor and they did it well. I had an excellent experience with them.

ServiceMaster Restore was excellent. I find a lot of times when I deal with contractors or companies that they don't always show up on when they say they're going to, but not ServiceMaster. They came when they said they were going to come and they showed up on time. The last time, they came to handle a situation with my unit being flooded. There were mold and other issues and they had to clean it off the walls and the ceiling and the floors. They were great. They did the work quickly and they were very neat and clean. Their reps kept everything contained. I was very impressed with how well they cleaned up. Also, Servicemaster was very informative and available for questions and got right back to me when I had questions. When I called them, they would answer my questions and the gentleman who was doing the work was very accessible.

ServiceMaster Restore was excellent and I love them. They came out a month ago for water damage and the technicians were excellent. Everyone I dealt with was professional and they were very good at what they did. They were the best and I highly recommend ServiceMaster to anybody.

We had a water leak in our basement and so it damaged some drywall and carpeting. ServiceMaster Restore was called out to help mitigate this. When they came out, they first assessed it and then quickly sent out a crew, removed the damaged carpet and drywall and tested for mold. It was very quick and painless. The technicians were very professional and I was extremely satisfied.

ServiceMaster laid down my contents from a fire. Scheduling the service call was good and the workers that came out were good and professional. The two workers, Todd and Dave, were absolutely wonderful and kept me level-headed when I was stressing out. They would talk to me and say, "You know, we do this every day. We've seen it,” and I'm sure they had. I couldn't ask for two better people to help me. But when I tried to get a rep to give me a price on the demo-ing and doing all the construction, I couldn’t get in touch with him. I spoke with a girl named Ashley and she said I would have to talk to a guy named Nathan about it, so I did. However, Nathan wasn't available so I left him a voicemail. I waited one whole week but he never called back. I couldn't wait forever so I had to go with another company.

I have only had one experience with ServiceMaster Restore and that was just last month in my basement. I had a dehumidifier in my basement, and it had an automatic shut-off. It didn't shut off and the water overflowed and ran out on the floor, so they had to tear the floor up. Two lady reps came the first day and took down all the information and wrote them down. Then the install tech, Larry, came the second day to change the dehumidifier with another one. The techs took our wet rug, cleaned it for us and brought it back. They were really nice and they did a wonderful job. I would recommend ServiceMaster Restore to anyone.

Our washer flooded my kitchen and garage so we had to have ServiceMaster over. I got their number from Google, then I called them and scheduled the service which was very easy to do. They had somebody in the area so they came out pretty quickly. The rep who came was awesome. He explained everything that was needed to be done or checked on and what could be the worst possible case so I wouldn’t be surprised that it ended up not being as bad as it could’ve been. We had two different guys checking on things and both of them were awesome. They did a great job and things are now better than before. They got everything out and I couldn’t have asked for anything more.

ServiceMaster Restore was absolutely fabulous. My basement flooded and they came the next morning and cleaned up the mess. They guided me and they were professionals. The majority was covered by my homeowner’s insurance. It was better than expected and I’m very satisfied.

There was a leak in the house so I scheduled a service with ServiceMaster Restore. Their reps were very good and professional. They followed up, did what they said they’d do and came when they said they’d come. They were all great and flexible.

We were getting coverage for a water leak that we had and ServiceMaster was prompt, very flexible and fantastic as far as scheduling goes. Their technician Carlos and the owner’s son, Ryan, came and they were both very professional and prompt. They were there when they said they’re going to be there, cleaned up and explained things great. They just did the remediation but they did a great job. They got everything out that was supposed to have gotten out. Our overall experience with ServiceMaster was great.

ServiceMaster Restore came into our home because we had a flood and they were with us for close to two weeks drying out our property. There was really one main representative that was on site with us the entire time and he was extremely helpful and very pleasant to work with. They had another gentleman who came in towards the end and worked with him. They were very accommodating and very helpful in terms of getting us out of the home and getting our stuff where it needed to be.

I had to dry out my basement but my sump pump stopped working because the power went out. ServiceMaster Restore came and did it. Scheduling my service was quick considering how many people were affected in our area. I was lucky I didn't have to wait a long time. I called them on a Monday, they came out and gave me an estimate on a Tuesday and started on a Wednesday.

ServiceMaster Restore went through the insurance company. The rep Jon kept me informed on everything and even called me quite a bit to let me know when they were coming or how far they were out. That was nice to know because I had to go down to meet them every time because this was at my parents' house. They came in and removed the mold that was in my mom and dad's bathroom wall. They spent a day and a half there and came back, three days later to remove their equipment, and everything was good. All the mold was gone, and it was ready to go to the next phase. The technicians were all very courteous and very professional.

My insurance agent called and contacted ServiceMaster Restore. Then, I received a call from ServiceMaster and they scheduled the time and that was later that day. They left after midnight. It was a wet carpet and they did a very thorough job of trying to get ahead of the moisture. They admitted they had to return as the padding was soaked. They returned the next day and thoroughly started drying out the carpet. They had pulled the padding out and continued to have about ten fans downstairs. They kept coming back out and checked in to see when it was dried. It took about four days for them to finally remove the equipment. They had a lockbox on my door so they could get in if I wasn't here but they always knock first and I was typically here. My experience was very good. They were prompt, very nice, courteous, professional and thorough.

My most recent experience with ServiceMaster Restore was for a flood in the house. Scheduling their service was excellent. They were there within the hour and got right on the job, sucking the water out of the floor and carpet. They were top-notch and everything was great. The service was through the insurance, so the insurance took care of everything on that side of it. The techs were very good and they knew their job. They got in promptly and got it done. They were real professional.

There was an ice-maker line that failed and ServiceMaster did the drying and then the demo at my mom’s house floor. Everything was good. The guy was great but there was one little thing and it was underneath the sink in the counter that they had to take apart. They’re waiting for the result but they cropped up the Corian counter. It’s my mom’s place and she’s 77 with dementia and Alzheimer’s, early but still, she forgets.

Our pipe burst and ServiceMaster reps came in and checked if the moisture level was normal. It was easy to schedule them but there wasn’t much else that they did. They were also very helpful and I appreciate that. Overall, our experience with Service Master Restore was fine. They were professional and efficient.

There's water in my bedroom. I got in touch with ServiceMaster Restore to get it cleaned up and they were very responsive in a timely manner. I emailed the guy and he sent me all the paperwork that I needed to submit to my condo association. It's easy setting up an appointment with them and they came out overnight. They pulled up the carpet a little bit and dried everything out for a few days with a fan. I didn't have any issues with them and I was very satisfied. I had a bad experience with another company a few months ago so, hands down to ServiceMaster Restore. They did much better.

Our basement flooded from a bad rainstorm and we were able to get ServiceMaster Restore out here quickly. They pulled up our carpet, some of the baseboards and some of the vinyl flooring that we had downstairs. Scheduling the service was easy. They called us a couple of times and when we called back to schedule an appointment, they were perfectly fine. Their service was excellent. Everything was cleaned up and moved into the middle of the room. All the carpet was pulled up although they left the carpet on the stairs otherwise, we would have poked our feet with the carpet nail. We appreciated that and it was great. We had ServiceMaster Restore out here twice and both times were for a flooded basement. Our experience was excellent in both times and I would definitely recommend them.

We had a minor flood and it was covered by our homeowner’s insurance so we scheduled a service with ServiceMaster. Their service and technicians were really good and the experience was easy.

My uncle passed away last year and I had to deal with fully renovating his apartment as I was the executor of his estate. He was very sickly and a bit of a hoarder and his apartment was an absolute disaster. ServiceMaster Restore helped me through the process of cleaning. When they noticed there was some mold, they helped me with my insurance claim and discussed all of my options with me.

When I scheduled a service with ServiceMaster Restore, they came out right away, got here on time and cleared up the order which I liked. They took care of everything and did what they’re supposed to do. Then they got paid and left. The service was good but I don’t want them in my house anymore because they didn’t put anything back like they should. I don’t care if they took out one piece of board, which they did. Still, they should’ve put everything back that they took out. There were walls, carpet and floor removed which I have to live with and use every day. I still haven’t gotten my house back together and I have to watch out where I sit. So I’m totally dissatisfied with ServiceMaster.

I’m in customer care and I was very impressed with how ServiceMaster Restore runs their business. I’ve had a couple of experiences with regards to our house and they showed up when they said they’re going to show up and treated our house with respect. The first service came out to remove the damaged areas of the house. They're two gentlemen, Dennis and his son, who were incredibly professional and very fast. They set up the fans and arranged everything so we were still able to walk from one end of the house to the other without tripping over anything.

ServiceMaster Restore came when we had a flood under the house and in the bathroom in our mobile home. They removed the wet insulation, the wet vapor barrier, our vanette and portable floor. They were excellent and very professional. If we ask them to be here at 11:00, they are here at 11:00 on the dot. Plus, they came back every day to make sure that everything was drying out properly. They were great and absolutely amazing. We were so pleased with them that they’re coming back next week to do the renovation for us. Also, we’ve already recommended them to people.

We moved out of our house in March last year and into a new house. We wanted to get the old house remodeled to get it on the market to sell. In January or February, we got a contractor in and had every interior door replaced, all the door trim, all baseboard, all new carpeting, top to bottom, and new vinyl floors. Our real estate agent was very impressed, went ahead and listed the house for sale at a price that’s higher than any other townhouse unit in that development that ever been listed before. She posted it online on Thursday and we were really excited. A couple wanted to come see the house on Friday evening and at about 8:00 in the morning on Friday, we got a call from the next door neighbor saying we got water pouring out on our garage door.

ServiceMaster Restore came out to the house almost a month ago. They took care of my water damages, got all the water out and placed dryers and then they dried my walls up. They took my stuff out and they got rid of the flooring that they needed to take out for me. Everything was great. It was very easy to schedule an appointment. I didn’t do anything. Their interns did it all for me. If I ever have a problem, I would use them again. I'd recommend them.

My water heater leaked and ServiceMaster was out the next day. The tech came out to take a look to tell me exactly what the process would be. He was very thorough in explaining the procedure. He was also very friendly and timely. I felt at ease. For about the next four days, folks came regularly to start the drying process. Everything was fantastic and amazing. The house is back in its usual state. We're clean and the odor is gone. I'm 100% satisfied.

We went on vacation. We came home and the water line to the refrigerator, to the ice machine burst so, our whole kitchen and everything was all flooded. We got in touch with ServiceMaster Restore, they called us and asked if they can come out right away. It was our first time to use them and they were really good, very professional and really nice. They came and took care of everything right away. They checked all the wet spots and they pulled up all the wet flooring. They put all the fans out, the dehumidifiers, to make sure everything was getting dry. They came in every day and checked everything out to make sure it was dry before they pulled all the fans and stuff. It took almost seven days to do the job and I had a great satisfaction with their service.

I needed to have mold remediation done before a claim could be filed with my homeowner's insurance so I contacted ServiceMaster Restore myself and they were excellent. They answered my questions and kept me up to date on what they were doing so I was very pleased. Everybody that I had contact with were very prompt in answering my calls and they were very courteous.

We had a water damage regarding the water and heating system. ServiceMaster came here to do the demolition part and they also did the moving in and the moving out stuff. Everything proceeded as we scheduled. It was my first time having a house and they responded to my questions in a good way. Things had been here a long time so everything was old, but we got the new water heating system. Everything got replaced by the new ones so everything's better. However, we had five dryer machines on for almost ten days. It was a little bit longer than we expected. The floor had been dried way before that so that was still a little bit uncomfortable. Other than that, everything was perfect. The bottom line is, our house got better.

The water heater on the second floor had leaked partially into our unit. Since ServiceMaster Restore was covered under my homeowner’s insurance, they were prompt at coming when the emergency came. The ServiceMaster representative who had scheduled the service was the first one on site and said he'd have a crew the very next day. The technicians who came mitigated the problem by putting sandbags and marking the sheetrock areas. They were clean, quick, and professional. They also took out the damaged sheetrock after doing some work in the unit downstairs. I could give them a 9.5 out of 10 and recommend them.

We had a dishwasher leak that went through the ceiling of the basement and puddled up in the basement. The insurance company called ServiceMaster Restore and in less than an hour and a half from whe