ServiceMaster Restore

The cleaning itself was of poor quality, but the customer service was mortifying. I have never been met with such confrontation, aggression, hostility, or disrespect as a client of any company prior to this. The cleaning industry is a competitive one. There are numerous other companies that provide exceptional service for the cost. Save yourself the headache by choosing one of them. If you choose to read further, I have left a more detailed description of the experience. We hired ServiceMaster to clean up our home following a kitchen remodel. I arranged the service with the owner of the company, whom indicated the charges are $40/person/hour with a 3 hour minimum and he would send out a crew of 3 to arrive at 0800.

I had a fire in my house and I had smoke damage on all the levels of my home. ServiceMaster came in and cleaned everything from head to toe. They weren't goofing off, they worked continuously, other than taking their normal breaks that is owed to a person when they're working. They were very courteous, too. I would recommend them. Right from the get-go, the night of the fire, a rep from ServiceMaster came to my incident. I wasn't here being at work at that time, but they reached out to us. They were the only ones that did that. So, we gave them a shot, and they did a fabulous job for us. And then, I still had an odor of smoke a couple of days later after they left, and they brought back an air cleaning type machine and ran it for three days. That seemed to alleviate the problem a fair amount. I had put out some oranges to absorb odors, too. So, my house seems to be smoke-free now.

I’m very satisfied with ServiceMaster and I would recommend them. I had a water leak in my kitchen sink, and it had been leaking for a while. So, ServiceMaster had to tear out my floor, my cabinets and everything around that sink. Their technicians did fine and they were very helpful. They went out of their way to help get things where they needed to be.

A pipe broke in our dishwasher and leaked throughout the whole part of the kitchen on the main floor and into the basement. The insurance company reached out to ServiceMaster Restore then they reached out to us and were here within the day. The technicians were very professional and they did a good job of drying everything up. For the first few days, I was here but for the next few weeks, we just let them come in and do their thing. ServiceMaster Restore was very good.

We had a dryer fire in our basement. The actual fire damage only took out a couple of things, but the smoke damage is pretty extensive. We called the insurance company on Friday. They sent ServiceMaster out, and they were there on Monday. They cleaned everything. They painted everything and they're still in the middle of painting the upstairs. I've spoken to Brian who owns that company and all of his technicians, and they have been amazingly polite and wonderful to work with. I've never worked with a company that's been so concerned about making sure we were comfortable and making sure we were taken care of. I am completely satisfied and I have recommended them to people. They have been a great company to work with. They had done a wonderful job of taking care of us.

The water pipe burst and our floor was flooded. So ServiceMaster ended up having to tear out the floor in my laundry room and the garage beneath it. But they came out either the day or the next day, and they did everything they had to do. It was fast too. They put out plastic surroundings and dryers, and they did a good job. They got all the bad material out. So now, it's clean and clear for the contractors to come in and rebuild.

Our water heater started leaking and it got under my carpet and under the laundry room. It caused mold, so we called ServiceMaster. They dried out the carpet and got rid of all of the mold. I'm satisfied with that work, however the walls still had holes it then and the carpet and tile needed to be taken care of. When we called ServiceMaster to do the restoration they told us they had about 30 jobs to do and they wouldn't be able to do ours for a few months. They should be helping the people that they started on and finished the job, I am very upset about that. I have been sleeping in a recliner for the past two months and I want my room back. We will have to find someone else to finish their job. Although they started out well, I would not recommend them for their restoration jobs.

ServiceMaster has been great. We were having issues with water damage, and they cleaned up and they're going to do the repairs. I have chosen them to do the restoration as well. I have the choice of contractors to put the place back together. They have been so super nice that I would just like to deal with them. I'm 83 years old and I wanna get my house back in order. I'm happy with these people and they can do it.

Everybody at ServiceMaster has been good. My sewer backed up and they’re still working on the restoration. The restorers have been here for about a week, and they’re doing a good job.

We had a leak in the bathroom and before I discovered it, the bathroom floor and half of the carpet in the bedroom had been soaked. I called my insurance company and they gave me the number to call. Then ServiceMaster's guy showed up. Scheduling for service was easy and the technicians were nice and very professional. They called me before they came to let me know where they were and how long it would be before they would get here. If they told me 20 minutes, they were here in 20 minutes. So I had no problems whatsoever.

ServiceMaster was professional and communicated well, and they stuck to their timeline. A pipe leaked and we had water damage, and our insurance company notified ServiceMaster. We agreed to go with the insurance recommendations, and ServiceMaster called us and came out within a couple hours. We talked with Louis, and he was very punctual, communicated well, let us know what was happening, what they could do, and what they could not do. They brought in dehumidifiers and fans to dry out the two rooms, and they were on 24/7 for about six days. They removed the appliances out of the kitchen so that the flooring could be taken up, and then put back all that they could. They cleaned out the existing flooring that had to be decontaminated because they found asbestos. I was very satisfied.

I had a pipe burst in my bathroom and it went through the ceiling downstairs to my kitchen. It was not fun because I had a lot of damage. Scheduling a service with ServiceMaster was very easy. In fact, I never even thought of them at first. I cleaned up the water as best as I could. And then I called my insurance company. It was my insurance agent who suggested I bring ServiceMaster in to make sure there wasn't more hidden damage.

ServiceMaster came when I had a slab leak and they took out the flooring and the drywall to let them dry. The person I dealt with was very responsive. When I asked a question, he answered. The work took close to two weeks and I was very satisfied after they finished.

The pipe leading to the washing machine was clogged. So, unbeknownst to us, it flooded, but we did notice it didn’t flood into the laundry room, it flooded back to the bathroom and to the fourth bedroom. The carpet was wet and I told my husband the dog had an accident ‘cause he's a puppy. We saw no indication that there was moisture anywhere else. But there has got to be something going on.

Our water heater broke and flooded our kitchen and bedroom. We called the insurance company and they gave us ServiceMaster Restore's number. I called them directly and they offered to come out that very night, but we said no. It was too late. So, they came the next day right when they said they would. Everyone that came to our door was always on time, very friendly, and very understanding. Also, they got all the water out.

ServiceMaster Restore was fabulous. A water pipe in my bathroom broke and they were really helpful. They got here quickly when they said they would. They were really nice when they got here, so they were pleasant to work with. They got right on the job and got the issue taken care of in a very timely manner. They took away the bad stuff and they put up a bunch of fans and dehumidifiers which dried stuff. The service was excellent and I was very satisfied with it.

ServiceMaster Restore was recommended to us by StateFarm Insurance. We used their service as I had a leak coming through my roof. Scheduling service with them was easy and they came out the same day. The gentleman who came kept me informed of what they were doing. They made sure that the pictures got sent to me through email. They checked everything as well. However, our house is still waiting to be fixed. All ServiceMaster Restore's guy did was come out, see if there was any damage done in my actual attic and tarp. But then, he was unable to see much and just did everything he could. Overall, their guys are very thorough.

I had a flood in the house from a water line breaking and ServiceMaster Restore came out the next morning after I called them. They were quick. Also, they got the house dry and got the asbestos all taken care of. The contractor was very professional and knew what he was doing. They did a fantastic and great job. I would definitely recommend them to other people.

My experience with ServiceMaster Restore was great. There was a leak above us and the carpet had gotten wet. So, they came in and did some drying for us. The people who came were polite, friendly, professional and timely. Their service was satisfactory.

I'd definitely recommend ServiceMaster Restore. We had a kitchen drainage issue and our experience in scheduling service with them went great. The team that came was very professional and good in all aspects. They showed up when they said they were gonna show up and they were informative.

There was a leak and the tenant of the house scheduled the service with ServiceMaster. The technicians were professional, respectful and helpful. They answered questions and did a good job.

We had a fire in our garage and it got entirely burned up along with a quarter of our home. And ServiceMaster was there on the very day of the fire. One of my neighbors had one of the ServiceMaster franchises but he said that he was not a big enough outfit to do it. He gave me the number of one that was. I called them and they showed up right away. We've been in this process for about three and a half weeks now, and they have been really good.

I got in touch with ServiceMaster after my water tank did a thing in my house. The technician was prompt when he said he was gonna call me to let me know he was on his way when it was close to the time. He was very polite, professional, and helpful. He cleaned up after himself and was very good at what he did. I recommend ServiceMaster to anybody. They were very responsive, very helpful, and quick to get the job done. If my friends ever get in a position where they have to have a kind of a first responder to help clean up something, I'd tell them that ServiceMaster is the best.

We had a major water leak and we were thoroughly drowned out. So, our insurance company called ServiceMaster, and a tech was up here immediately and started to take care of it. He was very good. Everybody on ServiceMaster's team did a good job, including Shirley, the lady that coordinates them. They did their job thoroughly and got it done quickly. They’re still drying out and cleaning some floor rugs for us, but other than that, everything's going great. I told the insurance company to keep using ServiceMaster. They do good work.

The water heater deteriorated so water went all over my home. I called my insurance agent and then Mike called me. He was the guy in charge and he said people would be showing up. He also told me how the process with ServiceMaster Restore worked. Then one day, the guys showed up to start cleaning up the mess. One guy took charge but he didn’t do too good of a job so the next day, his supervisor showed up and chastised him for not doing everything he was supposed to. Then they took care of business. My wife also wasn’t too happy because they have taken way too long. This thing started September 8 and it is December now. Their work is done but they said they would bring the carpet and all our stuff back. As far as our interaction with them though, it was nice. The workers who were hired to do the stuff were professional.

ServiceMaster was referred to us by a good friend of mine for the sewer backup damage. He said that they were really good and professional, and that he'd send them over to us. Then the guy who owns the franchise, Zac, showed up promptly. Within 10 minutes, he was here. He looked at everything and said that they needed to sanitize it and cut 2 feet off of the dry walls. Then they took care of drying the walls and putting those machines to clear the air and get the humidity out. It all went really well and professionally. Zac even gave us his cell number and said that we should call him right away if we need anything.

I called ServiceMaster Restore to pick up a storage unit, in which they helped me remove the contents from my home and fill in the storage unit with my belongings. My main correspondent came personally to the house and checked out all the damage caused by the flooding from my bathroom shower. ServiceMaster Restore provided the whole service of moving everything for me and protecting all my belongings. There was remediation needed, so they were helping with other companies to expedite and resolve our flooding issue. They were quick with the start date and within a week’s time, the whole project was all done, including the sanitation. Overall, the service went really well. They were efficient and very knowledgeable, and my issue was completely resolved and assisted with.

The insurance company called and had ServiceMaster Restore come over when I had a water leak. Everything was very good in terms of scheduling the service and the representatives I dealt with were very nice. The technicians who came out were also very good. They were very cooperative and prompt. When they said they were gonna be there, they were there. And they took care of everything. This experience I had was excellent and I would call them again if I needed it. I would highly recommend them as well.

Our State Farm insurance adjuster, Amy, made the call to ServiceMaster Restore to come out to mitigate the water damage. They had to gut about half of an entire bathroom. They took out the floor, the subfloor, the walls, the studs in the walls and the ceiling. It was extensive and the technicians had most of the damage removed within two days. They did an excellent job of getting in here in a timely fashion, doing the tear out, setting up the dehumidifiers and the fans, and the removal of the damage. They also put plastic sheeting down on the floor in the hallway and in the living room to the exit door.

These guys are great. We had a water leak in our house so they needed to come out. I contacted my insurance company then my claim adjustor handled it all and the turnaround was quick. They were the first folks out here and they acted quickly. They had their little meter thing and they did what they were instructed to do. They removed some flooring and went in through the walls and our mopboards. Then they got the big dryers in and those were here for five days or so to dry everything out. ServiceMaster took care of what they needed to take care of and cleaned up their mess. Then they were outta here so we could move on to the next step.