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ServiceMaster Restore
ServiceMaster Restore
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(855) 259-2519
Overall Satisfaction Rating
4.56/5
  • 5 stars
    210
  • 4 stars
    21
  • 3 stars
    3
  • 2 stars
    8
  • 1 stars
    10
Based on 252 ratings submitted in the last year
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ServiceMaster Restore

ConsumerAffairs Accredited Brand

Whether it’s a major disaster like a storm or fire, or threats like water damage and mold, having a go-to guide can turn fear and uncertainty into confidence that life can be put back to normal. The most important thing to know is you’re not alone.

ServiceMaster Restore® understands that the hours and days immediately after a disaster can be a confusing and anxious time. That’s why we’re ready to help answer your questions, share options that make sense for you and work with you every step of the way.

With over 60 years experience in the cleaning and restoration industry, our teams work by your side from addressing the problem, to identifying what needs to be done, to getting you to restoration. We have expertise and extensive know-how to help un-do the damage to your home and belongings. We’re a national network that’s also your neighbor, delivering vast resources with a personal touch based on your particular needs.


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1287 ServiceMaster Restore Consumer Reviews and Complaints

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3 featured reviews
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Page 2 Reviews 31 - 60
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2019

We had a leak and we went through our insurance. After we file the claim, ServiceMaster Restore came out Immediately. Still, they worked with what was best or us in terms of the schedule. The technicians who came out were professional, informative and efficient. The customer service was exceptional. I’m satisfied with ServiceMaster and I’ll recommend them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 6, 2019

My dishwasher had leaked and there was a lot of damage. But ServiceMaster was very good and I was really impressed with them. They left a big hole in my floor but it was okay. That was what they were supposed to do and the technicians were very nice to work with. I would have them back again.

ServiceMaster Restore response

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Rated with 1 star
Verified Reviewer
Original review: Jan. 5, 2019

The cleaning itself was of poor quality, but the customer service was mortifying. I have never been met with such confrontation, aggression, hostility, or disrespect as a client of any company prior to this. The cleaning industry is a competitive one. There are numerous other companies that provide exceptional service for the cost. Save yourself the headache by choosing one of them. If you choose to read further, I have left a more detailed description of the experience. We hired ServiceMaster to clean up our home following a kitchen remodel. I arranged the service with the owner of the company, whom indicated the charges are $40/person/hour with a 3 hour minimum and he would send out a crew of 3 to arrive at 0800.

The following morning, four technicians arrived anticipating a job of a “light dusting”. Concerned, I reached out to the owner to clear any miscommunication that may have occurred. I was met with frustration, aggression, and blame. It was stated, “I only told my crew what you told me”. The business relationship deteriorated from there. I don’t know what remodel clean is a “light dusting” and I’m further confused as to why a “light dusting” would require 4 cleaning techs (a minimum fee of $480). I should’ve known better than to proceed with the service, but we were in a bind, as painters were following immediately behind them.

The FINISHED result of our home following ServiceMaster’s work - a total of a $560. Our painters actually had to go behind them and wipe walls and baseboards before they could paint. I tried reaching out to the owner to get him to come view the job site and potentially send the crew back out or provide a reduction in the cost of services. This did not happen. I tried involving the corporate office, but was told ultimately, they cannot enforce any type of mediation between the franchise and the client. While working with a consumer protection agent to see if anything could be done, we received a threatening notice from ServiceMaster of First Coast regarding placing a lien on our property. Keep in mind, services were rendered on 12/13/18 and this notice was issued on 12/28. There are hundreds of cleaning services. Don’t regret your decision to hire this one.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 5, 2019

I had a fire in my house and I had smoke damage on all the levels of my home. ServiceMaster came in and cleaned everything from head to toe. They weren't goofing off, they worked continuously, other than taking their normal breaks that is owed to a person when they're working. They were very courteous, too. I would recommend them. Right from the get-go, the night of the fire, a rep from ServiceMaster came to my incident. I wasn't here being at work at that time, but they reached out to us. They were the only ones that did that. So, we gave them a shot, and they did a fabulous job for us. And then, I still had an odor of smoke a couple of days later after they left, and they brought back an air cleaning type machine and ran it for three days. That seemed to alleviate the problem a fair amount. I had put out some oranges to absorb odors, too. So, my house seems to be smoke-free now.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 4, 2019

I’m very satisfied with ServiceMaster and I would recommend them. I had a water leak in my kitchen sink, and it had been leaking for a while. So, ServiceMaster had to tear out my floor, my cabinets and everything around that sink. Their technicians did fine and they were very helpful. They went out of their way to help get things where they needed to be.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2019

A pipe broke in our dishwasher and leaked throughout the whole part of the kitchen on the main floor and into the basement. The insurance company reached out to ServiceMaster Restore then they reached out to us and were here within the day. The technicians were very professional and they did a good job of drying everything up. For the first few days, I was here but for the next few weeks, we just let them come in and do their thing. ServiceMaster Restore was very good.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

We had a dryer fire in our basement. The actual fire damage only took out a couple of things, but the smoke damage is pretty extensive. We called the insurance company on Friday. They sent ServiceMaster out, and they were there on Monday. They cleaned everything. They painted everything and they're still in the middle of painting the upstairs. I've spoken to Brian who owns that company and all of his technicians, and they have been amazingly polite and wonderful to work with. I've never worked with a company that's been so concerned about making sure we were comfortable and making sure we were taken care of. I am completely satisfied and I have recommended them to people. They have been a great company to work with. They had done a wonderful job of taking care of us.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

The water pipe burst and our floor was flooded. So ServiceMaster ended up having to tear out the floor in my laundry room and the garage beneath it. But they came out either the day or the next day, and they did everything they had to do. It was fast too. They put out plastic surroundings and dryers, and they did a good job. They got all the bad material out. So now, it's clean and clear for the contractors to come in and rebuild.

ServiceMaster Restore response

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Rated with 2 stars
Verified Reviewer
Original review: Jan. 1, 2019

Our water heater started leaking and it got under my carpet and under the laundry room. It caused mold, so we called ServiceMaster. They dried out the carpet and got rid of all of the mold. I'm satisfied with that work, however the walls still had holes it then and the carpet and tile needed to be taken care of. When we called ServiceMaster to do the restoration they told us they had about 30 jobs to do and they wouldn't be able to do ours for a few months. They should be helping the people that they started on and finished the job, I am very upset about that. I have been sleeping in a recliner for the past two months and I want my room back. We will have to find someone else to finish their job. Although they started out well, I would not recommend them for their restoration jobs.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2018

ServiceMaster has been great. We were having issues with water damage, and they cleaned up and they're going to do the repairs. I have chosen them to do the restoration as well. I have the choice of contractors to put the place back together. They have been so super nice that I would just like to deal with them. I'm 83 years old and I wanna get my house back in order. I'm happy with these people and they can do it.

The technicians explained to me what they were doing. They told me why they were doing it. There was one particular point where I had like a bazillion fans and dehumidifiers in my house running 24 hours a day. And they came back to check to make sure they didn't take them out too soon. They were great and I trust them. This is a new experience for me and they have been very good. Also, on the day that I notified my insurance company and they gave me the name of ServiceMaster, I was absolutely shocked at how quickly they got here. It seemed like when I hung up the phone, they were out front. They were very sympathetic, and they got right to work and got the job underway.

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ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2018

Everybody at ServiceMaster has been good. My sewer backed up and they’re still working on the restoration. The restorers have been here for about a week, and they’re doing a good job.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2018

We had a leak in the bathroom and before I discovered it, the bathroom floor and half of the carpet in the bedroom had been soaked. I called my insurance company and they gave me the number to call. Then ServiceMaster's guy showed up. Scheduling for service was easy and the technicians were nice and very professional. They called me before they came to let me know where they were and how long it would be before they would get here. If they told me 20 minutes, they were here in 20 minutes. So I had no problems whatsoever.

When they came in, they had name tags but they introduced themselves anyway. They shook my hand and explained to me what they were going to do. Then they went about doing their job. They took care of everything that needed to be taken care of and when they left, they shook my hand and told me bye. They also made sure everything was dry before they took any of the blowers away. Then some guy came and took a sample to make sure there wasn't anything growing in there. It all turned out really good and I would recommend them. They were very good.

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ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 28, 2018

ServiceMaster was professional and communicated well, and they stuck to their timeline. A pipe leaked and we had water damage, and our insurance company notified ServiceMaster. We agreed to go with the insurance recommendations, and ServiceMaster called us and came out within a couple hours. We talked with Louis, and he was very punctual, communicated well, let us know what was happening, what they could do, and what they could not do. They brought in dehumidifiers and fans to dry out the two rooms, and they were on 24/7 for about six days. They removed the appliances out of the kitchen so that the flooring could be taken up, and then put back all that they could. They cleaned out the existing flooring that had to be decontaminated because they found asbestos. I was very satisfied.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 23, 2018

I had a pipe burst in my bathroom and it went through the ceiling downstairs to my kitchen. It was not fun because I had a lot of damage. Scheduling a service with ServiceMaster was very easy. In fact, I never even thought of them at first. I cleaned up the water as best as I could. And then I called my insurance company. It was my insurance agent who suggested I bring ServiceMaster in to make sure there wasn't more hidden damage.

So I called and they were out here the same day. Everybody that I worked with at ServiceMaster was excellent. The person who came out assessed the damage and he immediately put some fans in the bathroom and the kitchen where most of the damage is to start the process of dying it out. The fans were going for almost a week. A couple of days later, they had to come back and put different equipment in. When they said they were going to be here, they gave a time and they were here right on time. I never had to follow up with them on anything. Overall, ServiceMaster did an excellent job. I would highly recommend them to anybody.

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ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 22, 2018

ServiceMaster came when I had a slab leak and they took out the flooring and the drywall to let them dry. The person I dealt with was very responsive. When I asked a question, he answered. The work took close to two weeks and I was very satisfied after they finished.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 21, 2018

The pipe leading to the washing machine was clogged. So, unbeknownst to us, it flooded, but we did notice it didn’t flood into the laundry room, it flooded back to the bathroom and to the fourth bedroom. The carpet was wet and I told my husband the dog had an accident ‘cause he's a puppy. We saw no indication that there was moisture anywhere else. But there has got to be something going on.

And then, a week later, I started a little laundry, I walked out into the rest of the house, came back into the laundry room and I found it. It had a week to 10 days for the mold to grow in the vanity in the bathroom ‘cause they have an adjoining wall, the laundry room and bathroom. So, we had extensive water damage in the wall, in the carpet, in the closet. And so, ServiceMaster came out and they did a great job. They were right here immediately. I was freaking out ‘cause it was Thanksgiving week and we were gonna have to have a drain hose going from the laundry room to the kitchen, and so I couldn't have 22 people over here. All of this is a mess, but it all worked out. They had the heavy-duty commercial fans came in, they had to rip out the carpet and rip out part of the padding. They were there in a prompt manner and took care of business. Hopefully, we don’t ever have to use them again, but if we had to, we'd contact them again.

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ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 20, 2018

Our water heater broke and flooded our kitchen and bedroom. We called the insurance company and they gave us ServiceMaster Restore's number. I called them directly and they offered to come out that very night, but we said no. It was too late. So, they came the next day right when they said they would. Everyone that came to our door was always on time, very friendly, and very understanding. Also, they got all the water out.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 19, 2018

ServiceMaster Restore was fabulous. A water pipe in my bathroom broke and they were really helpful. They got here quickly when they said they would. They were really nice when they got here, so they were pleasant to work with. They got right on the job and got the issue taken care of in a very timely manner. They took away the bad stuff and they put up a bunch of fans and dehumidifiers which dried stuff. The service was excellent and I was very satisfied with it.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 18, 2018

ServiceMaster Restore was recommended to us by StateFarm Insurance. We used their service as I had a leak coming through my roof. Scheduling service with them was easy and they came out the same day. The gentleman who came kept me informed of what they were doing. They made sure that the pictures got sent to me through email. They checked everything as well. However, our house is still waiting to be fixed. All ServiceMaster Restore's guy did was come out, see if there was any damage done in my actual attic and tarp. But then, he was unable to see much and just did everything he could. Overall, their guys are very thorough.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2018

I had a flood in the house from a water line breaking and ServiceMaster Restore came out the next morning after I called them. They were quick. Also, they got the house dry and got the asbestos all taken care of. The contractor was very professional and knew what he was doing. They did a fantastic and great job. I would definitely recommend them to other people.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 15, 2018

My experience with ServiceMaster Restore was great. There was a leak above us and the carpet had gotten wet. So, they came in and did some drying for us. The people who came were polite, friendly, professional and timely. Their service was satisfactory.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 14, 2018

I'd definitely recommend ServiceMaster Restore. We had a kitchen drainage issue and our experience in scheduling service with them went great. The team that came was very professional and good in all aspects. They showed up when they said they were gonna show up and they were informative.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2018

There was a leak and the tenant of the house scheduled the service with ServiceMaster. The technicians were professional, respectful and helpful. They answered questions and did a good job.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 12, 2018

We had a fire in our garage and it got entirely burned up along with a quarter of our home. And ServiceMaster was there on the very day of the fire. One of my neighbors had one of the ServiceMaster franchises but he said that he was not a big enough outfit to do it. He gave me the number of one that was. I called them and they showed up right away. We've been in this process for about three and a half weeks now, and they have been really good.

The people have done a really good job staying on top of things and keeping us in the loop as to what they're doing. They seemed to be very busy though. That’s one thing I've noticed. They seemed to have a lot of work and I could see where they might benefit from having a few more people, at least the people I've been dealing with. But that would be the only negative thing. That aside, they have been diligent and incredibly honest. In situations like this, there are a lot of opportunities for things to go missing and for people to put things in their pockets. But we have seen absolutely nothing like that going on. So that is really appreciated.

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ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 11, 2018

I got in touch with ServiceMaster after my water tank did a thing in my house. The technician was prompt when he said he was gonna call me to let me know he was on his way when it was close to the time. He was very polite, professional, and helpful. He cleaned up after himself and was very good at what he did. I recommend ServiceMaster to anybody. They were very responsive, very helpful, and quick to get the job done. If my friends ever get in a position where they have to have a kind of a first responder to help clean up something, I'd tell them that ServiceMaster is the best.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 10, 2018

We had a major water leak and we were thoroughly drowned out. So, our insurance company called ServiceMaster, and a tech was up here immediately and started to take care of it. He was very good. Everybody on ServiceMaster's team did a good job, including Shirley, the lady that coordinates them. They did their job thoroughly and got it done quickly. They’re still drying out and cleaning some floor rugs for us, but other than that, everything's going great. I told the insurance company to keep using ServiceMaster. They do good work.

ServiceMaster Restore response

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2018

The water heater deteriorated so water went all over my home. I called my insurance agent and then Mike called me. He was the guy in charge and he said people would be showing up. He also told me how the process with ServiceMaster Restore worked. Then one day, the guys showed up to start cleaning up the mess. One guy took charge but he didn’t do too good of a job so the next day, his supervisor showed up and chastised him for not doing everything he was supposed to. Then they took care of business. My wife also wasn’t too happy because they have taken way too long. This thing started September 8 and it is December now. Their work is done but they said they would bring the carpet and all our stuff back. As far as our interaction with them though, it was nice. The workers who were hired to do the stuff were professional.

ServiceMaster Restore response

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Dec. 8, 2018

ServiceMaster was referred to us by a good friend of mine for the sewer backup damage. He said that they were really good and professional, and that he'd send them over to us. Then the guy who owns the franchise, Zac, showed up promptly. Within 10 minutes, he was here. He looked at everything and said that they needed to sanitize it and cut 2 feet off of the dry walls. Then they took care of drying the walls and putting those machines to clear the air and get the humidity out. It all went really well and professionally. Zac even gave us his cell number and said that we should call him right away if we need anything.

But now that the time has come for reconstruction, they’re nowhere to be found. For three weeks, we had a hell of a time getting ahold of Zac to see what he wants to do and we’re going on the fourth week now. He doesn’t respond to any of our calls or texts. So we have a gutted house and we don’t know what to do. We don't have any heat, we don't have a kitchen or a living room or dining room. I even called my friend that referred him to us and he told us last Monday that Zach said he’s gonna call us within 24 hours. But today is Saturday and we still heard nothing from him. I would tell others about what happened to us and not to get in touch with ServiceMaster. The good and the bad burned together.

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3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

I called ServiceMaster Restore to pick up a storage unit, in which they helped me remove the contents from my home and fill in the storage unit with my belongings. My main correspondent came personally to the house and checked out all the damage caused by the flooding from my bathroom shower. ServiceMaster Restore provided the whole service of moving everything for me and protecting all my belongings. There was remediation needed, so they were helping with other companies to expedite and resolve our flooding issue. They were quick with the start date and within a week’s time, the whole project was all done, including the sanitation. Overall, the service went really well. They were efficient and very knowledgeable, and my issue was completely resolved and assisted with.

ServiceMaster Restore response

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

The insurance company called and had ServiceMaster Restore come over when I had a water leak. Everything was very good in terms of scheduling the service and the representatives I dealt with were very nice. The technicians who came out were also very good. They were very cooperative and prompt. When they said they were gonna be there, they were there. And they took care of everything. This experience I had was excellent and I would call them again if I needed it. I would highly recommend them as well.

ServiceMaster Restore response

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ServiceMaster Restore Company Information

Social media:
Company Name:
ServiceMaster Restore
Year Founded:
1929
Address:
3839 Forest Hill-Irene Rd.
City:
Memphis
State/Province:
TN
Postal Code:
38125
Country:
United States
Website:
www.servicemasterrestore.com
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