ServiceMaster Restore

Hired Servicemaster when I had a water leak. Bad choice. When they finally came to house. No four hours response, by the way, I was told “no big deal, let it air out, run a fan. If it doesn’t dry out give us a call.” Next thing you know I have mold throughout my house in the ceilings. First thing I do is call servicemaster, thinking they might take responsibility. Ha. They can’t find a record of coming to my house. Next, now I really do need a four hour response. They can’t come for days. I’m sitting around waiting on first day, call their office. “You don’t have an appointment today”. Schedule appointment for a week later, I’m waiting for them to come, they call, “we need to reschedule your appointment for tomorrow “. What a scam. I call someone else, and then call my lawyer.

It’s hard to see that there are still so many people who will take advantage of people when they are down but Service Master definitely does just that. They came in after my house flooded and barely removed anything, spent more time reading the moisture level on the walls than actually removing them. My contractor had to keep pushing his finger through the sheet rock to get them to take anything out. They knew I wasn’t able to live in the house and they left walls, door borders, a vanity, insulation and items soaked in water.

My nephew hired Service Master to come and clean my trailer before I moved in it. Granted, they had to move a lot of boxes and some furniture to a shed right next door but they were getting paid $90 an hour each and the bill came to at least $2200. Of course that doesn’t add up to many hours. Everything that they cleaned I will have to clean again. They shampooed the carpet but they left it so wet that we had to end up tearing it up anyway. They had plenty of time to smoke and talk on their cellphones though

My insurance company sent out ServiceMaster Restore after an electrical fire. The initial contact was speedy, I was quite impressed. This was the calm before the storm so to speak. After this initial contact it took close to 2 weeks for any further work to be conducted. All mine and my kids belongings were sitting in smokey ash and soot creating further damage. My landlord had PuroClean as a contractor, they were on the ball and even gave me information regarding the process. They informed me they also worked with my insurer, in hindsight I now wish I contacted my insurer and switched.

Due to a water leak my insurance company sent Service Master workers to my house. They said that they removed the insulation from the crawlspace but it turned out they hadn’t. The services not rendered they charge the insurance company $450. In addition, they put the contents of some of my kitchen cabinets in 9 cardboard boxes and for that alone they charged my insurance company $874. Obviously, due to lack of supervision by the insurance company (probably due to Covid-19) they charged anything they wanted and got paid. I do not trust them at all. This is a shady company. Beware.

Stay far away from this company. They not only don’t know what they are doing but they were sent by my insurance company and forged my signature on documents. I’ve been trying to get this taken care of for over 5 months and all the sudden I received an invoice for $3200 saying if I don’t pay this money they will take further action. I never contracted this company nor did they even offer the services they told my insurance company they could do. Their tech that I spoke with even admitted they don’t usually do crawl space work and moisture barrier work.

We had a plumbing flood. Our insurance recommended Service Master. The mediation was a disaster due to so many mistakes and careless work. I keep explaining it's not about the money, it’s about our home that we love and have shared many memories with our kids and our grandkids. They left it in quite a mess and that was 35 days ago. It’s still a mess and it’s heartbreaking.

Our insurance company sent ServiceMaster Restore out to our home after a large portion was damaged by water from an overflowing toilet. The gentleman who came out were so professional and courteous and they answered my many questions about the process. After placing around 8 fans and 3 dehumidifiers in our home, they left and said they'd be back the following weekend. Unfortunately, one of the dehumidifiers went out and flooded our entryway but SM were so quick to send an after-hours tech out to replace it and clean it all up. The remediation process was quick and painless and I am so happy they were called. Another company quoted us 4-6 weeks out of our home and well over 3x the amount ServiceMaster charged.

We had a fire in our basement July 2019. The insurance company hired Servicemaster as we were out of town and then encouraged us to use them for repair also. All around the service has been nothing but problems. There isn’t enough room in this space to tell anyone how bad our experience still is a year later even after numerous calls trying to resolve. It’s sad a company can make false claims and act as though they can help eliminate your stress only to compound the issues at such stressful time. I would discourage any one from hiring them.

Updated on 09/02/2020: Please be very careful when hiring or your insurance hiring Service Master, I had very severe water damage done to my home. Service Master cleaned up and packed up my household goods. In the process the employees stole various items from my home. This was very unprofessional and now I am trying to receive compensation for stolen items. To no one surprise I am being ignored even by the Corp office in TN. Shame On Them!!!

I had a smoke damage fire in my Apt in Dec 2019. I notified Travelers Insurance of my loss due to TOXIC smoke destroyed every item and corner of my apartment. No itemized inventory was provided although I asked for one. No correlation between the cost of dress clothing, ruined furniture, etc. ALL clothing was WASHED AND DRIED! Not professionally dry cleaned. Requested an inventory..."We will get back to you...Very busy right now." Repeated calls NOT RETURNED as of today. Nice people, ROTTEN customer Service. Check out your options!!!

I recently discovered I had a water leak in my home. I called my insurance agent and she recommended Service Master Restore. What a blessing! Bryan ** was here within an hour. The problem was determined and Bryan explained in detail what each step would be to take care of my problem. His crew was here promptly at 9 a.m. to start work. They were very courteous and respectful and hard workers. When they were finished they cleaned up everything and left no mess at all. Bryan was here to check on everything and explain what the next steps would be. Bryan has been here everyday to check on everything and has made what could have been a nightmare a wonderful experience. I very highly recommend Service Master Restore!

City sewage backed up into my basement during the Covid lock-down. Anthony and Jose from ServiceMaster were Amazing. They did a very thorough and complete job, patiently answered all my questions and addressed my concerns. They helped me deal with the City as much as they could, explained everything to me and kept coming back on a daily basis until my basement was completely dry and all of the fecal tainted items in my basement were thrown out.

Owner seemed great on the phone. I explained the issue with my new carpet thoroughly, repeated it to the technician who arrived. Left the tech to do his work and found out he went into a room I didn't request (this was a very simple job). I needed a small hallway and some stairs cleaned. Now I have a basement that already has a moisture issue completely damp and wet because I wasn't consulted before the tech decided to do an extra area. Called to speak to the owner and was told I'm too stressed and they don't need customers like me who expect a specific job to get done. Now I can't lay plastic to finish the remodel I'm working on and I've taken a day's loss in time and have to buy a dehumidifier. Owner needs a lesson in manners. Avoid this company like the plague.

My husband and I recently had a water leak in our home. We called our insurance company who recommended ServiceMaster, and we are so glad they did. Alex came out to our home the same day to evaluate the leak. He was super professional and helpful in determining the cause. The next day, Collin and Jason came to mitigate the damage. They were very knowledgeable and completed the work in no time. They took the time to explain the issue and next steps. The next few days, Alex returned to assess the areas and treat the subfloor with antimicrobial spray. After a few days, Josh and Jason returned to complete the mitigation and remove the air scrubbers. They made a difficult situation much easier than I anticipated. We're so glad we chose ServiceMaster for our home and highly recommend this company to all. Thanks again to Alex, Jason, Collin, and Josh for your professionalism and expertise!

My home was destroyed by a flood caused by a water pipe and leaking roof. They removed the Mold and Mildew areas, repaired everything in an amazing amount of time. The workers were respectful and helpful. Explained everything, and helped in every way they could. Were very knowledgeable, and the work was finished and it turned out great. I recommend anyone in my position. To call them. You won't regret it. Amazing work and great employees. Best company all around.

I am from Chicago. 1 month back I am facing very bad water damage problem at my home. I fed up calling so many services. Finally, I decided to call ServiceMaster Restore in Chicago. They helped me a lot by cleaning my home very well. I am very much impressed that also in very affordable price. Highly recommended if you want to plumb and cleaning services in Chicago.

Benjamin and Joseph were excellent! As a single mother these gentlemen went out of their way to make the mold remediation as quick and painless as possible. They were not only quick and efficient, but explained the process every step of the way. They showed up early, and called me each and every day. The mold remediation took place over the Thanksgiving holiday, so their professionalism truly helped get me through an extremely hectic time. I would recommend this company over any other as they treated me like a person and not a number. I'd give more stars if I could!

My house burnt in June of 2018. It was a great loss. ServiceMaster was assigned to the job starting with the packing and removal of both damaged and undamaged items. They did such a wonderful job. They not only rebuilt to a more valuable but a much more beautiful home. I lost my mother in the fire. Her keepsakes were treated like their own. Which meant everything. Some things could not be replaced. But they made sure that items that could be saved were cleaned and repaired to the highest quality. If anything ever happened to me again they would be my choice in restoration services. They go above and beyond what they are required to do.

Recently, I called this business after a 6 inch rain over 3 hours that caused water into our basement in Waterford, Ct. The person I spoke with, who answers their after hours calls was very professional. She said we were the first call after the heavy rain. She said she would contact the crew and they would be at our house immediately after they picked up the equipment. That was about 5:30 AM, but the two man crew didn't show up until 8:45!! More than 3 hours after my call. Their business is about 10-15 mins from our house.

They hire outside people to paint, tile, etc. We decided to upgrade our bathroom tile at our expense and hired a reputable tile person. When they taped off the wall to protect the new paint job all the paint came off because they painted over dust and dirt instead of prepping the walls first. I could write at length about their shoddy work. The deal breaker is the leather living room set they threw away that I specifically asked them not to more than once because of matching table's wood. They claimed they were streaked and I wanted to see them and see if the streaks could be fixed or repaired. They damaged pieces of a nice heavy bedroom set taking it out of our home for "cleaning".

Basement flooded due to a leak in the water line to the humidifier of the furnace. Called Service Master to help remediate the flood and fixed the leak. They sent in what they called "professional" plumber to fix the leak. A week later basement flooded again due to the same leak and this time the flood is worst than last as more water leaked as the water hose came loose. Service Master took all the wet electronics to have them check out to ensure they are not water damage.

In July, we found out that we had a leak in the sink of our upstairs bathroom. State Farm recommended ServiceMaster to do the work. At first they were fine, but now it is October and is still not complete. Additionally, they are trying to rip us off now on replacements. The original itemized estimate approved by the insurance company allowed for a $175 replacement vanity. ServiceMaster is trying to tell us we only have $110 for a vanity. Additionally, they included a light and sink that they are not replacing in the estimate, so I know we have more money to spend on a sink. We are now planning to fire them, because we feel they are involved in insurance fraud. A shame because the actual workers who initially did the work were wonderful.

This company is a rip off. DO NOT USE THIS COMPANY. I was quoted 4600.00 invoice received 6432.19 for 7 days with only 4 days of actual work. I used ServPro last year with the same issue and they used equipment for 14 days and was only charged 4700.00. I am a very unhappy customer. Avoid this company. Beware...

I called Service Master Restore because 2 plumbers who came out said we had sewage and standing water under the house and it had to be cleaned up before they could get in there and find and fix the leak. We had Cameron ** and Brandon come out to look at what needed to be done and give an estimate. I let them know that I would not be home but my adult son would be. My son said they were very polite and went right to work. Brandon went under the house while my son turned on water from all over the house to see what was leaking and where it was. They not only found the leak but were able to tell us exactly where it was and took a video of it. They let us know that there was no sewage and no standing water just wet dirt and small food particles from the garbage disposal. They said that really the only thing needed was a plumber to fix the leak, and that they did not have to clean up anything.

I had major water damage, unfortunately my Insurance company was a Scam and they sent ServiceMaster to my house. The first thing the assessor stated was that "he was going to save my insurance company some money." Clear conflict of interest here. Why would he want to save my insurance company money when I was his client???? This person would not answer my questions or answered them with "I am a professional". He then fabricated a story about how he did not need to drop fans as he would create a “vortex” when they returned 6 days later to do the work. At one point I called the assessor to question his "professional" opinion and he told me he was just a traffic manager. I asked for credentials - he had none!! In my time of need I was totally lied to and given a person who literally was not qualified even though he answered (or didn't answer) my questions by saying I'm a professional!!!!

Our basement flooded last night and after two requests, they never returned my call! We ended up wading around with a shop vac, moving furniture and valuables, removing carpet and padding and today will have to rent dryers. It is 9 hours and we still haven’t heard from them. Less than useless!! Wish I could give them a negative review.

Had smoke damage in home, they showed up shortly after my initial call to secure the job for themselves. That was the only quick response we got. We were lied to, charged for work not performed and what little they did do was so bad that I fired them midstream. They sued me for payment, the judge saw the pictures of the shoddy work and ruled in my favor. Stay away from these people. I rarely post negative reviews. I wish I could do more than just write a bad review. Trust me. They were terrible. Stay away!!

They used old parts on my hot water heater. I had a gas leak. They put old parts on my toilet. They painted my house outside but refused to paint the trimming. I have a leak under my sink where it wasn't connected correctly. He replaced my kitchen tile with this choice leaving a gap between the kitchen and dining room. I can go on but this is a start. My furniture was taken out but was brought back just like they took it out.

State Farm suggested them and we called them out to help clean up after a water line upstairs ruptured when we were on vacation. They came in, started ripping up tile and carpet. While doing this, they poked holes in my ceiling with their shovels, kept walking through mud and tracking all over my house, even the unaffected areas from the flood. Then they scratched the heck out of my dryer door, which is glass. We fired them right then and the project manager said they would take care of the damaged door. That was June 10th of 2018!