ServiceMaster Restore

In 2020 I had a garage fire, they were recommended by my insurance. First the job was never completed. Second Adam took a check and cashed it without my signature. Third the works they sent was drinking beer and smoking pot at my home. Adam ** was the first I spoke to and I had to constantly call to get anything done. I then began talking to his brother Mike ** and he was no better.

When a pipe under my mobile home broke, I called my insurance co. They told me they only dealt with Service Master, so they sent them to my home, very nice service until the end!! I kept reminding them I was elderly and on a very fixed income and it would take me awhile to raise the 500.00 deductible. (I was lucky to receive a 300.00 stimulus check.)

Company does not share same mold remediation protocol with independent contractors. Hired for mold remediation only to find out that once the carpets were removed there was more mold and we were falling through the floors. Corporate said they do not do mold testing and that I should have hired an industrial hygienist. Well, news to me because their franchisee never mentioned that! He said it was repaired and never even went inside. The mold remediator said mold does not eat through wood. Corporate closed the complaint and said he did his job. Yet I paid $12,500 for mold remediation and encapsulation of the subfloor only to be falling through it. The job should have never been done in the first place and I intend to take them to court. What has been done and what they said should have been done does not align with the franchisees protocols.

The customer service girls at Service Masters are "Top Notch"! They are empathetic towards our situation and really went above and beyond to make the repairs happen sooner. Thank you Becky and Cali. We truly appreciate your excellent service!

Critical: Professionalism, Punctuality, Quality, Value. Didn't show up for the first appointment so I couldn't be there when they did show for the rescheduled appointment. Was given a quote over the phone that the hourly rate would fall between 75 hr. to 125 hr. The person I had be there for me didn't know the rate I was quoted which I didn't think he needed to know. Crew shows up and the price had went to 333.33 an hr. Not even close, extremely dishonest. Can you say scammed??

Our home burnt 5-11-20. Our insurance company referred Service Masters so we agreed. The branch or warehouse was from St. Charles somewhere. Room to room we went over items to be kept cleaned or not...salvage was another part and not really optional as the other items. We were to be back in home 3/21, so items returned (or not) were delivered (or not) at the middle to end of Feb 2021. Cherished items were not returned. Other cherished items were broken/damaged. My messaging to them and meeting with the person that was here overseeing everyday, went on blank ears. In the end...the question is, "What can we do for you?" Seems a very dumb question to me. Broken items should have been replaced or given a monetary amount for me to replace.

We had water damage in our rental house--flooded the kitchen hallway, living room, and partially into the bedrooms. The Servicemaster team was thorough, efficient, took the time to explain what they were doing and why, and came back several times to follow up. We could not have asked for a better response.

Fast initial contact and review of scope of work. Fast set up of contract... then a delay in getting contractors. First contractor was a no call no show. Second contractor was ok but not great... paintwork and drywall are just ok. Carpet installer was fantastic. But a subcontractor. The job manager brought out carpet samples. I chose what I wanted and a week later he called to tell me he had given me the wrong sample books. The second set of samples had very low-quality carpet. Was not putting that in my home. Was advised that the adjuster had not allowed enough for the carpet I wanted. Called the adjuster, he increased the allowance and advised me to find the carpet I wanted on my own. Found my original choice of carpet direct from the mill. It was less than the original amount allowed which also included pad and delivery cost.

ServiceMaster works very fast but is overpriced. They came out same day for appraisal, took about 10 minutes. Scheduled work the same week. They arrived at 9am and had all mold out and were done by 10am, work time 1 hour. Left air scrubbers for 4 days to completely remove spores pick up time 5 minutes. They do great demo, they do not do drywall so I had to do that myself. Also, charged $1,650 for the 1 hour active time with 2 people, seemed overprice but work fast and hard. I know extra fees probably for the chemicals (Goldmorr) and disposal of 15 sq feet of drywall but $1,650 seems a little high for the little work needed. Was not willing to negotiate price.

ServiceMaster was in my home in May of this year. I had a toilet overflow & I had water damage upstairs & downstairs. My insurance adjuster through American family referred me to them. They did an awful job taking out the trim & they did not take out the nails when they ripped up the flooring. They threw my faulty toilet & a bunch of trim in my tub upstairs. They also have an employee “Demarco” that asked me inappropriate questions that made me very uncomfortable in my own home. I had to have someone in my home or on the phone with someone when he was there. Plus my contractor told me that whoever did this job was lazy & didn’t do it very well.