ServiceMaster Restore Reviews

I contacted ServiceMaster Restore in Moncton NB Canada for a job related to water damage / mold issue in a home of a single mother who is a first nations person on the Elsipogtog First Nation. The representative refused the job saying they were "too swamped" on the same week as National Truth and Reconciliation day. No offer was made to assess the job at a future date. Exact response minus the reps name: "Hi Tyler, Sorry we are just swamped. We won’t be able to take it on. Thanks."

I recently was employed by this company but was forced to quit due to unsafe work conditions and managers that steals commission. My first issue was managers misleading the part time and full time schedule as if part time was not available because she wanted me to stay full time and I made it very clear that I could not because of having to travel on the weekends for my parents. The second issue was working in unsafe conditions. We were instructed to sweep on 24 apartment building. We had no mask or suits from all the dust particles that were present.

A wind storm caused a tree to fall partially on our house and mostly in the backyard. State Farm recommended this company for emergency repairs. They tried to bill $2700 for the emergency repairs done days after the storm. The emergency repairs took 3 men 4 hours and less than $75 of material. After arguing for a lengthy period and with no leg to stand on they finally submitted $1066 (still outrageous). Before learning the charge for emergency service, I had contracted with them to remove the remaining part of the tree and debris. I have had trees removed before, and the crew was amateur at best. We have pictures of a guy standing 25 feet in the air on top of the cut tree with no safety measures at all. They let part of the tree fall on my neighbor's garage. We learned later they were actually a structural repair crew pressed into service for tree removal. Way overpriced and poor quality.

Called every day for 3 weeks to get job finished. No call back until 2 1/2 weeks later but still no response as to get it scheduled. Guess I was the smart one by not giving in to giving them the last payment.

Unfortunately, my experience with ServiceMaster Restore in NH was disappointing. The results were ineffective, and their treatment of my kitchen cabinets was careless, resulting in damage. Despite their promises and assurances, the mitigation measures employed by the company proved to be ineffective in resolving the problem. The moisture and water accumulation persisted even after their intervention, leaving me frustrated and concerned about the long-term implications for my property. To make matters worse, their handling of my kitchen cabinets was careless. The technicians seemed to disregard the importance of delicate handling and caused damage to the cabinets during the installation of their equipment.

In 2020 I had a garage fire, they were recommended by my insurance. First the job was never completed. Second Adam took a check and cashed it without my signature. Third the works they sent was drinking beer and smoking pot at my home. Adam ** was the first I spoke to and I had to constantly call to get anything done. I then began talking to his brother Mike ** and he was no better.

When a pipe under my mobile home broke, I called my insurance co. They told me they only dealt with Service Master, so they sent them to my home, very nice service until the end!! I kept reminding them I was elderly and on a very fixed income and it would take me awhile to raise the 500.00 deductible. (I was lucky to receive a 300.00 stimulus check.)

Company does not share same mold remediation protocol with independent contractors. Hired for mold remediation only to find out that once the carpets were removed there was more mold and we were falling through the floors. Corporate said they do not do mold testing and that I should have hired an industrial hygienist. Well, news to me because their franchisee never mentioned that! He said it was repaired and never even went inside. The mold remediator said mold does not eat through wood. Corporate closed the complaint and said he did his job. Yet I paid $12,500 for mold remediation and encapsulation of the subfloor only to be falling through it. The job should have never been done in the first place and I intend to take them to court. What has been done and what they said should have been done does not align with the franchisees protocols.

The customer service girls at Service Masters are "Top Notch"! They are empathetic towards our situation and really went above and beyond to make the repairs happen sooner. Thank you Becky and Cali. We truly appreciate your excellent service!

Critical: Professionalism, Punctuality, Quality, Value. Didn't show up for the first appointment so I couldn't be there when they did show for the rescheduled appointment. Was given a quote over the phone that the hourly rate would fall between 75 hr. to 125 hr. The person I had be there for me didn't know the rate I was quoted which I didn't think he needed to know. Crew shows up and the price had went to 333.33 an hr. Not even close, extremely dishonest. Can you say scammed??