Indoor-Restore Environmental Services

Indoor-Restore Environmental Services

 3.8/5 (17 ratings)
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About Indoor-Restore Environmental Services

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Indoor-Restore Environmental Services Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 24, 2022

I should have read the Yelp reviews before I hired them! ... I hired them to remediate the mold on a wall in my bedroom and a patch of mold in the garage. They charged $2800 which they insisted be paid in full before they would complete the test for mold. After the first test "failed" they said it would cost an additional $4800 to remediate the entire house. It meant we would be displaced for over 2 weeks. After we agreed and paid in full, they conducted another "test" for mold which they said "passed". When I returned home, not only was all the protective plastic doors still up and full of mold spores, but there was a huge mold stain in the entrance way closet that they missed. I had to hire another contractor to remove the mold in the closet.

When I asked to have the plastic, mold covered doors removed, they informed me that wasn't their job and to refer to the fine print in the contract. When I removed them myself it damaged the paint on the walls and stairs. When I checked with other companies I learned this is NOT standard practice. Indoor Restore refuses to help me in any way and takes zero responsibility. Now I am forced to sue them in Small Claims court for damages. Avoid this company at all costs!!

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Rated with 1 star
Verified Reviewer
Original review: March 20, 2017

This company gives a 10-year warranty for their work, and yet 1 month later the mold reappeared in the work area. Now they refuse to honor it and are trying to make us pay for a "mold inspection" for $200 more dollars. Company is a scam and I'm suing to get our thousands of dollars back.

12 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 23, 2016

    I liked using this product because it really helped remove the mold from my home. I had the best product for that I could have had. The product seemed to work fast enough. I didn't see any delay in the amount of time it took for the product to start working. There are no other products out there that would have worked faster. The product was definitely reliable. I didn't see any time when the product did not do what it claimed to do. I have no complaints about how the product performed. It lived up to my standards. The product lives up to its value. There was enough product, and I didn't feel like I wasn't getting the right amount for what I paid for it.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 18, 2016

    They were very courteous and took time to answer any questions I had about the service. They went over prices with me and how long the job would take. They were very nice and informative. The speed of the service was very admirable. They had a timeline of when they would be done with the restoring of my home. They met that goal and were very respectful towards my home and pets. The product reliability is one that I could trust. The product has been in my home for at least two weeks and it still looks very brand new. They stand behind their products 100%. The value is one of the best in the business. I saved a lot of money by using their business. They also gave me a great discount for being a first-time customer. They really are a great company to do business with.

    3 people found this review helpful
    Rated with 1 star
    Original review: Aug. 12, 2016

    This company has it down to the T. They are fraud and the original estimate isn't ever correct. They tried charging my cc for over $6K when the signed estimate was for only $1800.

    8 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 9, 2016

    They were on time and friendly, knowledgeable, neat and got the job done in a timely matter. My husband and I are highly allergic to mold and they explained what they were using, and when we grew concerned for our animals they put our minds to ease. They arrived very prompt and had called an hour beforehand to make sure we were home and that our dogs were put up so no incidences would take place. They worked very quietly and quickly and even with the cleanup... I had expected it to take much longer than it did! Even calling ahead to make sure everything was still a go to render their services. I would highly recommend them if you want honest, reliable help in your home, which is hard to come by these days! For the overall value of what you get from start to finish, you really are getting the deal in my opinion!

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 8, 2016

    I would definitely recommend their customer service because they know how to treat their customers with care and respect. They will assist you with all of your needs. The speed is beyond fast. The removal process took absolutely no time at all. Everything worked too quickly. Both were fast, the customer service and the removal time. I would definitely recommend them to others because of their reliability. You could definitely depend on them. They are number one when it comes down to being reliable. The value is worth more than you could ever imagine. When it comes to value, this is one of the best I've seen so far.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 5, 2016

    The customer service was great, they had a prompt manner and very courteous. I would recommend this service to anyone who asked. They also have a great pricing range, it is affordable and all around great service. They were very prompt with their service. It took less than 48 hours to complete. It was really enjoyable using them and they are true to their word. They are really reliable, and if there is any problems customer support is basically 24/7. I have nothing bad to say about the company. They have a great pricing range as well as the fact depending on the circumstance they can be flexible.

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    Rated with 4 stars
    Verified Reviewer
    Original review: July 1, 2016

    The customer service is spot on when helping me as soon as possible in what I need help at so what I said it will very recommend it to anybody. So overall I have no complaints. Well at the scheduling experience from this company they come sometimes right on time, but at least they come late than never. Like I'm pretty sure there are some companies that do that but that company not. While at the inspection process part of this company is somewhat good, they are good inspecting at everywhere so yeah it's good I think. The value of the company is kind of good in some ways, but in mostly some cases it's very good in a traditional value kind of way.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 26, 2016

    The service was quick and it was very well planned. The estimated date for the project to be done was accurate and on time. The people who came to fix the problem was nice and cogent. Very good service. The timing was good and the material they used to fix the problem was good and holding on. The inspection was nice and fast because of what I pay a month towards them. The process began as soon as the inspection was done in a matter of days. It's still holding on and the place looks almost brand new. Good work.

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    Indoor-Restore Environmental Services author review by ConsumerAffairs Research Team

    Indoor-Restore Environmental Services is an environmentally-focused mold removal company. The company abides by strict guidelines of the Environmental Protection Agency, and they have an extensive community outreach program.

    • Legacy: Indoor-Restore is older than many mold removal companies. The business has been around since 1993 and is known as one of the leaders in the field of mold removal.

    • Community friendly: Indoor-Restore serves the community in addition to individual clients. The company has a community outreach program that provides financial support for people who are in need of assistance.

    • Warranty: The company offers a 10-year warranty for work performed by contractors.

    • Customer service: Indoor-Restore has the reputation for being hard to reach and lacking in customer service.

    • Price: Indoor-Restore’s high-quality, certified work is known for being expensive.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Indoor-Restore Environmental Services Company Information

    Company Name:
    Indoor-Restore Environmental Services
    Year Founded:
    1993
    Address:
    1024 Iron Point Rd
    City:
    Folsom
    State/Province:
    CA
    Postal Code:
    95630
    Country:
    United States
    Website:
    indoorrestore.com