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We just got a new printer Xerox Phaser 3610, but wasn't able to start using it because it is not wireless - technical support advised to buy an adapter and gave us its number. Imagine our surprise when we learned that this particular adapter is out of stock everywhere in the world! We called Xerox 1-800 and they gave us 6 runarounds transferring to 6 differ representatives during 20 min - and the last person just hung-up on me. So, Xerox sold us a machine, which we are unable to use, and no one in that company take any measure or responsibility to resolve this issue! We are returning this machine! I guess its time for this company to die and bury its use-to-be good name - so customers won't be misleaded anymore about assumption of a good product or service.
I do like the Xerox products - we have used a network copier/printer for the past 10 years. Have have no complaints about the onsite technicians. My issues lie with the phone support team. I find myself getting very frustrated with the person on the phone. They do not hear or understand me, I am having to repeat and explain and paraphrase. They do no speak or understand English communications. Xerox needs to invest in employees who know and understand the English language.
I am the secretary at a school that decided to go with Xerox to save some money. Apparently, how much you spend on copiers directly affects their functionality. I have never seen copiers jam, or just absolutely stop working, as frequently as these BRAND NEW machines do. Additionally, it takes an act of congress to get a tech to come look at them, or to get any type of service done. We have replaced the printer cartridge on one of ours 4 times already, that is a part that I was told is good for 5 years, clearly that was false.
We have had these machines roughly 6 months and I have never been more unhappy with a product or the customer service (or lack thereof). One of our tech staff at the school has tried getting a tech to come look at our copiers for weeks. He has called several times, all with no true response. This morning, he tried calling again and was hung up on by the service department. What a waste! We are trying to help children and can't get appropriate resources to do so, all because we went with Xerox, isn't copiers all they do? You'd think they would do the ONE THING they do better. Save yourself the aggravation, and go with ANY other company. This has been a horrible decision for our school. I wish there was a way I could leave 0 stars.
We have 2 contracts with for Xerox printers with Xerox (as they are now known, XDN). It started out well but this year we have had dreadful service from them. When buying a printer and taking out a maintenance contract with them (which you are encouraged to do) all you need is to be billed correctly & timeously, for a toner to be sent when you need it & when the machine is faulty to be fixed quickly. None of that has happened this year! It took 3-4 months of trying to get billed correctly, took 4 emails and begging to send out a spare toner and then when the machine was broke down, it took over a week of chasing them to get it fixed. If I wasn't in a 5 year contract, I would go elsewhere. Generally just a very frustrating company to deal with.
My company has a lease with Xerox that lasts until the end of 2019. I called Xerox today (11.15.18) to ask about a buyout of the lease because the copier is junk and trying to get someone to service it is next to impossible. They came back and told me I could not buy it out and I had to wait until the lease is up. What? I'm going to pay you the entire amount of the lease!!! Do not lease from them. Also, when you call for service they try and walk you through issues like you should know about fixing copiers. I've had many copier leases and this one is by far the worst I have ever dealt with. (It was not me that signed this lease agreement, I would have never worked with them) Do not lease from them.
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I purchased a used ColorQube 9201 at a court ordered liquidation sale. The machine was running and working when I picked it up. Got it back to my office, hooked it up and put it on the internet and it locked up with an error code. I called Xerox and they said they can not help me because I am not the registered owner with Xerox. I inquired how to fix that since I had a receipt that I paid for the machine and was now the legal owner. They emailed me the paperwork which I filled out and faxed and emailed back. Now here we are 3 weeks later, my case has been closed 2 times, I have been emailed surveys asking how my service was, but they tell me when I call that they are still working on the conversion and can not clear the code since I am not the registered owner of the machine with them. They now tell me it will be an additional 6 - 8 weeks before they can accomplish that change. MY ADVICE? DON'T BUY XEROX.
While most everything is okay about the card, there is one problem that essentially negates all of the benefits. You cannot access a live representative. It seems they caught on to the old trick of calling and pressing & saying absolutely nothing to be transferred by default to a live person and replaced it with a default that apologizes for your trouble but then tells you to call later, says goodbye, and then hangs up on you. (That was prior to the Xerox takeover). I've tried several times to enter wrong info and it either locks your card (if you've entered it), forces you to change your pin, or, if you tried to press the option to report a lost or stolen card it does it through automation and before you know it, your card is dead and you've been charged for a replacement that you'll receive in a lengthy 7 to 10 to 21 business days.
Prior to the switch from Virginia Eppicard Program to the Xerox Way2Go Program, it was hard, but not impossible to reach a live person. The switch to Xerox is when the problem became exponentially worse. As an added note, you get no notices about anything. When my ex caught up on his arrearages, I wasn't notified. I simply received lesser credits. Now, my credits are sporadic, at best, and the dollar amounts and number of credits varies. I can't count on anything. I have numerous recorded phone attempts of me trying to reach a human voice. You can hear me speaking to the prompts from time to time and you can hear me entering numbers at varying prompts. It's absolutely infuriating. My next steps will be to contact Xerox. I'm not sure if anyone else has tried this yet. But I'm going to try. I'll try to post an update if I can.
We have been in an abusive relationship with Xerox since 2006. It was not bad the first six years, then it started turning ugly. We currently have a c60 which was supposed to be better than the previous 550 but it's not as good as that one. I understand that maybe we should lease their state of the art machines, but for a rent of over 1k a month, we should be getting better quality. As far as the image, this is not that bad but paper comes out crooked as it always have been.
Most of the technicians that come fix it when the machine breaks are nice but can't figure out what's wrong. Once one of their managers came and fix it, broke it apart piece by piece and after 2 days left it without fixing it. Thank God one of our technicians came in and fixed it. I have a 1000 bad to tell about Xerox. This is just one of them. We're thinking to try Canon when our contract expires but who knows if all printer suppliers are unethical. Don't let them fool you before you sign a contract!
I e-mailed to ask if my copy machine is really equipped with the color function & if so how to set that. The product support can be described as weak. A very simple question, which you should inform (for future knowledge) & pass through to me is referred to a phone number. That where your customer is satisfied & you have more info to take care of your customers. Before you call that number, take your blood pressure medicines, because I got an Amanda on the phone who does not allow you to talk & when you finally do, she just says "I’m not going to argue with you" before hanging up. I'll just throw away this machine & NEVER EVER buy a Xerox again. Bad for my health.
Moved in early 2017 to new office and made the huge mistake of "buying local." We ended up with a leased machine, recommended by Kavanaugh's Office City as a great machine with great support. Unfortunately, what we got was a machine that is consistently jammed; off-line; missed faxes; hurt business because we're on the phone - TO JAMAICA - with Xerox customer "support" (It is actually not what I would call support. It appears to be a huge waste of time and resources.). Now in a lease deal with a machine that is not working and my ONLY OPTION IS CALLING AN 800 NUMBER that connects me to someone in JAMAICA. Oh, please, if you are looking to avoid suffering, just buy a sledgehammer and hit yourself in the head instead - but DO NOT BUY XEROX.
I've made calls and emails to Dahill and Xerox without a single return of either. We leased a machine and apparently just want the payment and copy counts. Their lack of effort leaves me committed to a lease that they know they have me stuck to. Can't add an image as they haven't answered my request for a copy of it.
Nothing good to say about Xerox. Leased a C60 Xerox printer with all the accessories to produce booklets and this machine hasn't work since day one. This machine was recommended by factory salesperson in Canada. This machine now sits because they cannot make it work and Xerox expects me to keep paying the lease payments. I refuse to pay for a machine that will not work. I expected a Cadillac of a machine and what I got was comparable to a Ford model T.
I have had level 1 and level 2 technicians (nice people) but even they can't make it work. The lease agreement is that we pay a fee per page and Xerox supplies toner, we were out of toner for two weeks and they finally told us to go borrow some from the local college. I have had to outsource our printing at a huge cost because this machine will not work. Everything you can imagine has gone wrong with it, from the software to mechanical, local and factory service, slow speed, print quality, leaking toner cartridges, folding and stapling. Now we are in a legal battle with Xerox over this machine because they expect us to pay for a machine that they can't make work and refuse to take it back!
My Xerox printer was the most reliable printer I've had to date. I have and would recommend it again and again to anyone who is looking for a durable and reliable printer. Super easy to use and figure out and never leaves you questioning what the problem could be. The speed was efficient, nothing to complain about, but could definitely be better. In this case though, the many, many goods of the printer outweigh the bad, making the speed not an issue at all. It gets the job done. This is honestly the greatest printer I've ever owned! The price is right and this thing will last you for years and years with little to no maintenance and repairs.
It was very reliable. It printed and copied all material I ran through it. I had very few problems with it. Was easily loaded and easily maintained. Copier was very easy to use. It came with clear easy to understand detailed instructions for use and maintenance. Parts and supplies were easy to find at local retailers. Speed was very acceptable for my use and was high quality. I printed everything I needed it for in a reasonable amount of time. It never let me down. My printer was reasonably priced and a great value. It cost a little more but was worth the extra money for the quality and performance I received.
I have had many others before and I got to say this has been the best. Fast, easy, never have to worry, always working and I mean always. Nothing to worry me. Very easy to use, never hangs up and is always ready to go when I need something fast. I never get errors and never need support. I have loved it. Top of the line speed. Great speed that beats all others. No other type printer is gonna match it I promise. The price was up there but if you want quality you gotta pay for quality and I say it's worth it. I will never go back. Great thing come from quality and it's worth it.
Sometimes they jammed or wouldn't work correctly but all printers do that. I am satisfied with Xerox overall as it has made printing much faster and easier. The printers take a little bit of practice to master because there are so many controls and functions, but once you memorize what does what, it makes printing in bulk easy and fast. The reason they are one of my favorite companies is the speed at which their printers can print documents. They come out warm and perfectly done in a matter of seconds. Much better than old printers that take up to 30 seconds to print a page. They are a little expensive but with price comes quality. I am proud to say they are one of the best printers I ever owned with speed and quality of service.
I can always rely on this product no matter what is going on. Especially if I'm in a hurry! The printer will most definitely keep you happy and stay running for whenever you need it. This printer is extremely easily to understand with whoever is dealing with it. The manual is easy to understand and read and if you can't find out what to do you just go online and search whatever you need to do. This printer is fast, faster than a usual printer but it could be faster. I feel as if this printer is definitely upper class because of the speed of the printing abilities. The value of this printer is priceless seriously. The amount of money that you pay for this is definitely worth it because you're honestly getting the greatest quality printer.
This printer is great and reliable. I have had a great experiences with this product and would highly recommend it to all of my family and friends. This printer has very good ease of use. It is easy to cooperate and understand. The speed of this printer is very fast. It prints out very fast and easy. I love this product. The value of this printer is very nice. It was inexpensive for how great it works.
I have had this printer for years and have not had any problems with it. Most other printers I have experienced paper jams or other technical malfunctioning. Overall I would give the product a five star. This product is very easy to use. My ten year old son uses this with no problems. It is pretty much self explanatory with instructions right on the machine. The printing speed has never been an issue or even a second thought about it. It has a reliably fast printing speed that I am very happy with it. I feel like this product is very worth what you pay for it. Some other printers might be cheaper but you get what you pay for. I feel like you're paying a little extra for a lot more quality and longevity.
I have the Phaser 3260. It is an award winning model. So far it has been very reliable and I have never had a problem with it. Can print over 20 pages a minute if needed. Very easy to use for copying a lot of copies at a time or one or two, changing the ink is easy and I have never had to do any maintenance on it since we have been using it. Twenty-nine pages a minute is pretty speedy, you can do smaller quantities and they are very fast. Gets the job done fast and reliable. The cost of the machine was under $200.00. I think that is a good value for what the machine does. I forgot to mention that it also does two sided pages and has built in wifi.
My Xerox printer is very reliable. Never one time has it fails me. Every time I needed to print it did its job very crystal clear. Never had me unsatisfied one time. My Xerox printer is the easiest printer I've ever used. It was very self-explanatory. The buttons were large and the writing was large. I've had plenty of printers and never were they this easy. The speed of mine Xerox printer is unbelievable. It's the fastest printer I've ever experienced. I've had plenty of printers and never in my life have I had to speed that this one is. It is so fast. I would recommend this printer to anybody. My Xerox printer had an exceptional value the price I paid for it. With the speed it gives me, the color photos or prints and the easy use buttons, and the large tree print the value is actually very cheap. I would expect something with this many qualities so genuine to be very much more expensive. It's a very good value.
Very reliable years ago for both work and personal use but can't recommend now since I'm not familiar with current printers. Would be unfair to give an opinion of the current printers. Easy to use and maintain. The workplace models would break down from time to time and need maintenance from an outside source but had no problems with the personal/home model. Since my model was older the speed was slow but the newer models are faster. Again, not having recent experience I have no comparison to other makes in the market today as to speed performance. Not familiar enough with the recent prices and performance and therefore can't evaluate the value in relationship to other makes in the market.
We have a high volume and it was able to keep up with minimal wear and tear and optimum speed and quality. I love it. Never had any problems with it. Very easy to use and simple computer language used that anybody of any age range could figure out how to use. I would recommend to anyone. Fast warm up time and kept up with the high demands of the office plus it can hold lots of paper. The speed was amazing on how it kept up the demands of a high functioning business office. It was very expensive but I figure you get what you pay for and I feel I got something that will totally last for the long haul and keep up the high demands of a very busy business office plus the warranties can't be beat.
Very reliable printer. It works great! Color is vibrant and efficient use of ink. I do not need to replace it often and use it daily. Easy to set up and use. Even my wife had no trouble using it and she is not tech savvy. This leads to less headaches for me. Thank you Xerox! Well done! Works very fast and not many paper jams. Can print out quality pages in little time which works great for when I am in a rush. Even with large print projects. Great printer with an average price. Would buy again. Have zero regrets buying this Xerox printer. Would do again. It is a quality product.
The printer was fast and ran well for several months. However, it was loud and had frequent paper jams if you didn't fan the paper before putting it in. The printer was easy to use with a helpful digital interface. It was also well marked so you could easily figure out how to use different functions, like the scanner, or double sided printing. It printed black and white pages very quickly. Color printed a little more slowly. I would guess that it printed bout 15 to 20 pages per minute. The printer cost a little more than inkjet printers but it was worth it because the quality of the printing is much better. Also, I needed to be able to print on ledger sized paper to make posters.
The printer lasted for several years and the ink cartridges were really good, they lasted a long time before I had to buy new ones. I think I only got a paper jam 2 or 3 times in 5 years. I had a little difficulty getting the software connected to my computer at first. I think its wireless capabilities could be easier. But once I got it up and running it was great and became much quicker and easier to use. I never had to wait for the printer to warm up and process requests for more than a minute. It worked really well and it never was a wait that made me frustrated. I think there were a few quirky things about my printer that could have been stronger. Then set up and programming took more effort than it should have. But overall it was quick and reliable and good.
It always works and I have never had a problem with it. All I do is turn it on, connect it to my computer, and we are ready to go! The best printer ever. It's so easy, really. Even a beginner would find that using this printer is fun, simple, and easy. The results are the best. I enjoy printing and using this printer. The speed of this printer is super fast. Even when I am printing a high definition picture, it prints it so fast. Never misses with printing and the speed is awesome. It's a decent priced printer. It's not too expensive. But it is a great printer so you do have to spend a reasonable, but not bank breaking amount.
This printer always performs well. It's reliable, really easy to use, and is a high-quality machine. I'm very glad that I have it, as I use it often. I think a Xerox printer must be one of the easiest printers to operate. Of course, Xerox was pretty much the golden standard of printers when I was a little girl, and it still remains just as strong of a brand today, so you really can't go wrong with this brand of printer. I'm very pleased with the speed of my Xerox printer. I'm not sure how fast all other printers go, but this printer certainly perform fast enough for me. I believe with technology that you truly get what you pay for. If you want a crummy printer, you can buy a cheap, generic machine. Otherwise, buy a piece that will perform efficiently and with clarity, like a Xerox printer, that will last for years and years.
It did okay but was a little slow and I didn't really care about it much. I obviously do not use it anymore. It didn't feel special and it was not fast at all. There were times it was unreliable or had a hard time connected. Sometimes it worked and sometimes you had to tweak with it for a bit. It was definitely unstable. It had connection issues so it needed your patience. Sometimes if you needed to be quick and prompt, this was not the scanner you looked forward to using. That's for sure. It was fair for the price. That saying that you get what you pay for is true. I would have been willing to pay more for speed had I known this was as slow as it is.
I have had no problems, prints well, quick response to printing request, clear crisp print, quickly prints papers when there is a lot of pages to print. Not very loud either, uses very little electricity. Very easy to use. Set up is very simple only takes minutes, the buttons on the printer is very clear and simple. Basically just turn it on and start printing. The speed is very fast. You can do a lot of pages in a short amount of time. Does not freeze up when you use a lot of pages. It is a time saver. Great value. Very cheap to run. The cost of the printer compare to other printers is very competitive. Does not use as much ink as other printers that I have used.
Xerox expert review by ConsumerAffairs
Xerox is an American technology company headquartered in Norwalk, CT that was founded in 1906. The company is best known for their photocopiers, though they also create and sell high-quality printers and printing presses, as well as supplies for them.
Business focused: Xerox creates products that are intended for high-capacity usage, so they are an excellent choice of printer for any large business looking for a printing device.
Multifunction devices: The company is known for creating high-quality multifunction devices, which means Xerox printers are a good option for customers looking to buy one product that will serve them in a variety of ways.
Product registration: Xerox allows customers to register their products with the company so that they can receive exclusive offers, automatically get new drivers and updates, receive faster service, and get useful tips and tools for the product.
Educational resources: Customers who are looking to learn more about printers, imaging and computing can do so from Xerox, since they offer regular webinars, events and appearances at trade shows.
Customized support: Users of Xerox printers can take advantage of My Support, an online portal where they can monitor their devices, receive support and supply necessary information seamlessly.
Best for: Large offices and schools.
Xerox Company Information
- Company Name:
- Year Founded:
- 45 Glover Avenue, PO Box 4505
- Postal Code:
- United States
- (800) 275-9376