Consumer Complaints and Reviews
I'm sorry to everyone that was scammed by this company out of Melbourne, FL. I was an employee there for a week I think...me and another girl started the same time and were both ex-military and could no longer take knowing what we were doing to people. They were mostly older or elderly people they were targeting. So I called the Attorney General's Office and reported them and the nice man I spoke with said they have been looking for them for quite some time so I provided him with the address, names, and even what they drove...the state and US marshals went in and raided their business so you will not get calls from this company again.
I live in Melbourne, FL and please heed my warning...There are tons of scam companies here that trick you into you giving them your money, bank info...basically your whole identity. Unless it’s Publishers Clearing House showing up at your house with an obnoxiously large check or the lotto, don't fall for it....A lot of the places here say things like "sweepstakes". Just be smart about it...If it’s too good to be true, it probably is. Good luck to you all and God bless.
I received an unsolicited phone call on 3/13/13 from 'Josh' at subject business. He was “very concerned that I had been receiving too many phone calls from his company." He went on to inquire about my satisfaction with the delivery and condition of my magazine subscriptions. He then informed me that due to my good credit with the company and making payments on time, he was authorized to reduce my monthly payment amount. This made me suspicious. He required me to answer a few 'survey' questions about whether I owned or rented my home, which credit card I used most frequently, and other questions that did not seem to have anything to do with verifying my identity or my account information. He could not identify for me which magazines he was talking to me about.
Then he said he needed to transfer me to his supervisor to finalize my credit. 'Tabitha' got on the phone and confirmed my business address with errors - I did not giver her the correct zip code number. She then asked me to verify my credit card number over the phone. When I refused, she started claiming that Federal Law required me to give her the information and not vice versa. She stated I was paying over $80 per month on subscriptions and that she could authorize a reduction to $59. She insisted on having me read my card number to her. I refused and told her that the numbers she was quoting were wrong.
I further asked her what the name of her company was and how it was related to the company I have been doing business with - Family Readers Services. She claimed her company was a fulfillment house and a publisher working with FRS. She could not tell me the names of my publications either. I told her to wait on the phone line while I visited my online banking to confirm that her numbers were wrong. Mysteriously, the call dropped. These people are phishing for your credit card information. Do not give them a dam thing. Their phone number that displays when they call is 321-872-3220. When you call that number, a recording indicates that it is a non-working number. This is a scam, people.
I was contacted by phone by Treasure Coast on Friday evening, Oct. 18. A fast talking woman offered me a deal to consolidate my magazine subscription fees. I asked several times if this service cost anything and she said no several times. I foolishly gave her my credit card number. After the call, I went online and discovered twenty three complaints, that customers' cards had been fraudulently charged. I immediately called my credit card company to cancel my transaction. They advised me to send the company an email cancelling. No email address was available. A phone call to a number provided was not returned. This will serve as my within three day cancellation right. I also left a message on an answering machine today stating the same.
They thanked me for on-time payments and asked if I was satisfied. They thanked me for on-time payments and asked if I wanted to save ten dollars off the present price of monthly magazine subscription. I agreed, but assumed they were National Magazine Exchange. Thinking it was my account, I gave them my debit card number. They asked to verify if it was the same as that they have already. They said I would get a copy of the agreement in the mail shortly. I received nothing. Later, I checked my checking account statement and found a debt of $119.90 from this company out of Champlin, MN. I phoned information and found a number in Melbourne, FL. I phoned it finding it was only a fax number.
I wrote recently and am awaiting a reply in order to get a refund. I fear that I will not get one. Visa is giving my bank a hard time about the charge in the meantime. At this point, it looks like I am out the money and I am angry. So, I filed a complaint with the attorney general consumer affairs.
I never ordered this subscription. Is it for kids or grown-ups? I never saw what it is. I called and never heard back. I get a bank statement every month for $39.95. I called and asked them to call me back. And I left a message for them to call and to remove my name, or I will get an attorney.
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I was called at my home regarding a magazine order that I supposedly had placed in April. When telling the customer service rep that I didn't want the magazines, he told me that I had to talk with a supervisor because they were the only ones that could cancel the order. I was called on May 24, 2012 by a lady that stated she was calling to reduce my payment from $69.95 per month to $59.95 per month for 30 months. I tried to tell her that I wanted to cancel. She stated that I could not cancel the order because it was past the cancellation period. I tried to tell her that I couldn't afford a magazine at that price because I was on disability with a fixed income. She insisted on me not saying anything except yes to her questions and she was very nasty and rude with me.
I have the names of both parties I spoke to. Each time I tried to tell her that I could not afford the magazine and didn't want them, she stated to me, "Just answer the questions if you want your order reduced." Each time I said something other than yes, she had to restart the recording. I stated, "Oh, the recording is not recording everything I say?” The answer was it only took a yes or a correct answer. I then asked if I could speak to her boss and the answer was no, I wouldn't be able to speak to them anyway and there was no one else I could speak to. She was getting upset and was very rude with me. Every time I said anything other than yes to her questions, she stated, “Well, I'll just leave your order as it is at the $69.95 rate.”
Upon verifying my information, my birth date was wrong and I told her that it made me think it wasn't me that ordered the magazines. She proceeded to correct my birth date and stated that it was the only thing they had wrong on the account. I asked how many magazines I would be receiving. She stated 3-5 per month. I don't read magazines like that. I feel I was forced to pay for something that I don't want and definitely cannot afford and was tricked into giving my credit card number. I didn't appreciate the way the person working for the company spoke to me and telling me that I could not cancel the order. I also told her I have never dealt with a magazine company that I could not cancel my order. It seems to me that the company is desperate for money.
They called and told me I owe $59.97 for a magazine account I don't even have. They had my banking card number and I kept telling them that I don't want the magazines and I don't owe them. Since then, they keep trying to take $119 out of my bank account, which I had to change because of this incident. They keep calling and harassing me over this.
I was contacted by Treasure Coast Readers telling me that they were the company that handled the magazines I ordered. I told her that I did not want the magazines and it was supposed to be a trial. She said I never canceled and I was contractually obligated to pay. They were calling to get my payments lowered by $10.00. I asked how much they were charging me (because I have not seen any charges) and she said they could get my payment down to $59.95. I freaked out and told her a thing or a bunch of things.
I got the name of the business and her name was Marie (sure it is). I asked what her last name was and she said she could not tell me. Well, I said how can you have access to my account but I cannot have your last name. She then hung up on me. I still do not have any charges so I will keep a close eye on my bank account and notify my bank not to accept any charges from them. How do we stop these people?
Treasure Coast or whoever’s business you say you are this time. I've had a problem with this magazine subscription since this so-called business was called “Reader’s Choice or Source” (unless I'm mistaken). Now they are called Treasure Coast. I got this subscription in 2007 or 2008, but they say that I got this subscription from Treasure Coast starting in 2009 and then another one in 2010! The one for 2010 they said was paid off. The other for 2009 was not. They also told me just today that I owed over $628 for the amount due, but I have a letter here from them dated 12\02\2011 that I only owed them the payoff amount of $359. I guess the letter was to ease the pain of how much I really owed.
Did interest go up that quick in a matter of 2 months? Numerous times I've talked with them. They say they have all the recordings. Telling them I want no more magazines. Even as they were telling me that they were recording and told me where to say no, and how not to receive anymore subscriptions. And even after I tell them I don't want anymore of what they have to offer, I'm still getting magazines. I'm just saying that I've been trying to cancel this for over 4 years now. It's still here.
This company called and presented themselves as my magazine provider. As happens with a lot of companies, I assumed that my company had been merged or bought out by another. They wanted to reduce my payments by $10 a month. They already had my credit card info and all I needed to do was verify my address. How did they have this info if they were not my publishing service?
Please, someone needs to put a stop to these people and put them under the jail. I'm being ripped off. It bothers me that there is someone out there who thinks this is "funny". Well it's not. And it bothers me to know that I am one of probably thousands that are paying these people on a regular monthly basis and nobody is doing anything to stop them.
This company called three times in a row. They told me that my husband and son cursed them out. Uh, okay. Then, they proceeded to tell me that they would not stop calling me and that they had every right to contact me any time they like since I had a legal and binding contract with them, which I do not.
They proceeded to tell me that they were only calling to give me a discount on the magazines that I am currently paying for. I don't know who is kind enough to pay for these magazines that I don't receive, but it's not me. They told me that they take my payment out of my account every month. Um, I don't have a bank account. They had me so angry that I shook for 15 minutes, and after, I finally told the wench that I was going to call the police. These people could seriously give somebody a heart attack due to fear, anger, and frustration. Someone needs to shut them down!
I received a call from this company stating that they wanted to give me a savings for something I knew nothing about. They wanted to confirm my bank information. As they were taping my conversation, I kept asking them what this was for. I was told that they were just a service to get me a better discount. Every time I would say I don't want any magazines that would cost me $39.95/month (for two magazines), they would start the taping over. This went on for several times, and they wore me down.
Then I was told that if I just give them the information, I can call and cancel it. However, when I spoke with Keith, since he was looking for payment, I asked again what this was all about. I told him that I was receiving two magazines; both of which I would never have any interest in, and certainly would not pay that amount for any magazine subscription.
He told me that I could not discontinue this service because it was for two years. He did play back my tape; they deleted all the ones that I disagreed with, and played one that I was obviously answering under duress.
I should have just hung up when they did this, but just wasn't thinking clearly. Now I keep receiving collection notices because they do not have any of my account numbers. I have written them, and now I am sending another letter with all the magazines I have saved since speaking with them. I get calls from them several times a day into the evening, and will not answer them anymore. I have clearly told them I will not pay for something I never subscribed for. I thought maybe it was attached to something I tried out, but I sent them confirmations of my cancellation.
I don't know what else to do, but this company has to be stopped. This is obviously a scam, and from what I have read there have been many who have been caught up into it.
I had to rate them a one star, although I don't think they deserve anything.
In 2008, I received a call from a different company with information for a travel club. Against my better judgement, I agreed to pay $3.50 to receive information. Then, they also charged me for life, health and auto insurance, which I already had through my own company. When I called to dispute, they had spliced my voice onto a recording giving authorization. I cancelled everything but was unable to get my money back.
Now in 2011, I received a letter from Treasure Coast Magazines (which was filled with horrible grammar and spelling mistakes) stating that they were signing me up for magazines and identity protection services with the credit card information they already had. When I called, they said I gave permission in 2008. I cancelled the services but had already been charged $41.17. They said they would refund the money. They also said they selected magazines for me! Really?
I have had to cancel my credit card and they are filing fraud charges. I have to call any services that are automatically charged to this credit card and change the information. I am waiting to see if my money is refunded. This is ridiculous!
In February, I noticed a charge from Treasure Coast Readers and have never talked to anyone from that magazine service. I am being charged $49.95 per month and there is no telephone number to call and cancel.
We were contacted by Treasure Coast Readers in September to verify all of our personal and financial information, even our debit cards. We did not verify and told them that we did not want what they were selling and told them to cancel what they had signed us up for and destroy our information. We did not hear from them until December the 3rd when we received a final collection notice for $120.
When we called them and asked what this bill was for, all they would tell us is that it was a subscription for seven magazines for four years! We don't read magazines and we sure would not order seven of them with a four-year subscription. When we told them we wanted it canceled because we did not order anything from them, we were told that they had a recording of us ordering from them and that we were past the cancellation period and that we had better send them the money or it would go to collections.
When we asked to talk to a manager we were told that that was against their company policy. When we asked to listen to the tapes, we were told that it was confidential and we could not listen to them. Up until this scam hit us and we were threatened with collections, we had never even heard of this company. Besides, what kind of company sells magazine subscriptions for more that two years? We have also read complaint after complaint about this company but yet have never seen one good comment on them.
And also why did the BBB revoke their accreditation in October? And why has the state of Florida allowed this company to continue running these scams all across the country? They are hurting us and thousands of others all across the United States. We have had to freeze all of our assets from our credit reports to all of our bank accounts. We have had to spend hours in the bank opening new accounts. We have had to put off paying bills and buying groceries due to the fact that we had to put a freeze on our accounts.
I received a call from an agent of the Family Readers Magazine where I have a subscription. The agent asked if I'd like to lower my monthly payments from ~$74 to ~$50 and I said yes. Then they put me on the phone with another agent or supervisor who rapidly started reading the "agreement" and I stopped her when she got to the part about charging my account $115. When I told her I was confused as to why this payment needed to be made as my understanding was this was for a reduction in my monthly obligation, she explained it was like a downpayment. I called Family Readers and they had no idea what I was talking about.
A couple of months ago, I answered a survey (don’t remember exactly what) that at the end it offered free magazine samples. I picked a couple for my daughter under the assumption they were free samples. Today I received a phone call from treasure coast that they were concerned that I would be receiving phone calls from companies verifying information that was not them. I questioned them as to what the call was about and the magazines. They told me I was contracted to pay them $50 a month for the next five years.
I don't read magazines. I can barely afford my bills and work three jobs while going to school and raising a family as a single parent. I asked them to cancel the magazine. They said I could not cancel for five years and they would immediately put me in collections if I complained or refused to pay. They offer a 13-day cancellation only and after the 13 days, I was liable for the next five years. Who gets a magazine within thirteen days and reviews it to cancel? These people are frauds and are a rip off outfit, especially immediately screaming to me that I would be in collection to ruin my credit rating. These people need to be shut down.
I received a call today (9/28/2010) that this company could reduce my monthly charge for magazine subscriptions that I had placed in July. I told her that I didn't place this order and that I pay for each subscription individually. She continued to insist that I had ordered this and couldn't tell me what magazines were ordered. She couldn't reduce the cost until I verified my credit card information. I asked what card number they had, but she wouldn't tell me so I said that I wouldn't give that number either and that I would continue to get to the bottom of this problem. So far, I haven't received any magazines and the card has not been charged. I will watch for this charge.
I have been having problems with this company for the last couple of months. Yesterday, I had a woman call and inform me that my bank disputed the charge of 99.90 that they had billed them. I explained what had happened in July. That a guy called telling me that my name was going to be put on a "Do Not Call List". Also the gentleman told me he was not selling me anything.
Well, a week later I get a charge on my charge card. I never gave the gentleman my charge card number. In fact he told me what it was. That day, I never looked at the number, I don't even know if the number was right, but it must of been, cause I have been charged. Anyway, this company fought and submitted documents to my charge company, the names of the magazines (which I have never heard of). One of the magazines has to do with cruise travel. I have a phobia of water, why would I order a magazine on cruises.
Now, my charge card is again charging me the 99.90 which will be a month for the next 64 months. I have even thought of cancelling my charge card to get away from these people. Would this company then get a hold of my checking account number? Probably Yes!
I ordered from one magazine company, and now I am being billed from 4 companies with 5-7 payments per month. I can't even find the phone number on this account or address. They are billing me twice a month. I am receiving many magazines, most I would never order. Help!
I received a phone call from this company and I talked to John. He told me that they were going to lower my payment to $59.95 a month for the next 64 months. I told this John that I never agreed to any of these magazines. I also asked what magazines that I am supposed to get. John told me he could not tell me that, it was privileged information. This John was very very pushy, I kept on telling him that I never ordered any magazines, and he kept on saying yes, you did. Also he said that I had 13-days to cancel the subscription.
Well, on July 31,2010 there was a charge of $99.90. So I checked caller ID and got this phone number. When I tried to call, the phone line is constantly busy. I called my charge card company wanting to change my number (it is amazing how Treasure Coast Readers got my charge card number). The charge card company told me that if a charge comes in, then it would go to the new number, then the reader company would have it again. My charge card company suggested that I put the card on hold and not use the card for awhile. When I am ready, call them and have the card restated as if I lost the card. This is very upsetting to me. I never ordered any magazines whatsoever. I do not have time to read magazines.
This company keeps harassing me last year and even though they tell me they have cancelled this $50 a month and the only way I could get it to stop is cancel my checking acct and open a new one. Now, they started harassing me again and told me to give them my account number and they would reimburse me and instead of reimbursing me they started charging me again. Dummy me! I am going to the bank tomorrow to see what they can do to not allow any more charges. I really doubt I will get the $49.95 back from this past month but if the bank cannot allow this charge, probably at a cost, then I will have to change accounts again. How can these people be in business?
Over a year ago I subscribed for some magazines, which has turned into my worst nightmare. Initially everything was okay, but for the past eight months everything has changed. What started out as one publisher, one payment, has now turned into four publishers and five to 7 payments per month. After months of trying to contact I finally went to my bank. When my bank officer pulled up the records of all for publishers (remember I only signed up for one) it seems that two of these publishers are actually taking out two and three payments a month. I am now receiving magazines I haven't heard of and some are duplicates. Do I actually need two copies of parenting? I'm 71 years old.
When I do manage to get someone on a phone (rarely), they threaten me with collections. When I ask for a copy of the written agreement, they say they have a verbal. Since when does my saying "Yes, I'm Anita" constitute a verbal agreement? The worst is not only do they take your money, but they give the accounts to other publishers. The total from all four accounts come to $2693. Now tell me seriously, would anybody in their right mind pay that much for magazines? I have recently retired and am now on a fixed income, would I really be stupid enough to agree to this? But as I said, Treasure Coast gave it to other. One is your magazine publisher. Since October of last year they have taken out $1197.
I would like to cancel my magazine order. I cannot find address or phone number to cancel it. They are taking $59.95 from my credit card.
They took money from an 89-year-old woman's bank account to pay for a magazine subscription. The woman's account went bankrupt, unknown to her, until checks bounced. I stepped in to discover magazine orders (unwanted by her) were the problem. I reported fraud to the bank and also to the credit card. They helped us close accounts to stop the activity. The stress of it all took her life within 8 months. Most companies were sympathetic; they canceled her magazines and refunded her money. Treasure Coast Readers said they refused to refund, even though they have money due because it was their right to be paid, even though she is passed away and not receiving any product.
7-8 years age we purchased magazines from this orginaztion. our subcription is going to run out in sept. they keep telling us that we have to renew our magazines.they are trying to take money from our bank account.this company calls 4-5 times a day. The number this company calls from is a Florida number. But when they tried to take money from our account the compnay was from Shawnee, Kansas
Treasure Coast Readers Company Profile
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