Consumer Complaints and Reviews
I was a Silkies customer for decades until I retired earlier this year. I have been trying since April to cancel my account to no avail. They sent another order in June that I returned unopened on 6/16/15. As of 7/28/15 they claim they have not received the returned order and are still showing me as delinquent on the payment for that order. I sent a letter and an email directly to their customer service on 7/18/15, but they do nothing to correct the problem. After being a customer for decades, I'd think they would be more attentive. I called today and was not given any consideration. I ended up paying the bill and canceling all future orders once more. I'll see if it finally worked but I'm also out $26 for the order I returned.
I have been wearing your stockings for years with ABSOLUTELY NO PROBLEMS at all.
I paid a $6.00 balance in January of 2015. I'm not honestly sure I even owe them $6.00 but, decided it was too little to dispute. Unfortunately, the account was set up incorrectly in my Quicken payee list and the account number on the check was incorrect. The payment was cashed and cleared my bank account. Since that time, I continue to receive bills, credit and collection letters and more recently have been communicating with Erin in their customer service department. I have provided a snapshot of my bank checking statement showing the payment cleared and most recently my bank has sent them a letter verifying the payment. Yet, still they persist... Nothing short of harassment. I actually like their product but, if this can't be resolved, will never do business with them again!
This is all done from their web site. You sign up to buy one pair and then they send you another one free. Select the color and the size and give them your credit card info. You will receive automatic shipments thereafter. It is all clearly stated on the site. However, I have yet to get any emails from them. I have emailed them twice at email@example.com which is supposedly their address. I guess I will now fall into the same problems as the rest of you.
My wife received hosiery in the mail from a company called Silkies. I did not ask for it, and assumed it was a free sample and did not even open up the envelope. Silkies wants me to send back the hosiery or pay $14.97 to keep it. As far as I am concerned, I did not order this, nor am I obligated to send it back. This is a scam and I do not want to be billed for these unwanted goods. We have been sent many bills and now two different notices from collection agencies. This could affect her credit, which could affect her in all aspects, from getting a job to helping us buy a new house.
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This is a clear cut case of Bait and Switch. Silkies Hosiery sent out numerous soliciting requesting that I try their product for free and that is exactly what I did. Now they are trying to collect a debt that is not valid and I refuse to pay.
They have sent this invalid debt to Retrieval Masters Creditors Bureau, Inc.,Collection Agency.
I received a shipment of hosiery from this company.This is not the color and style I ordered.I've tried to find a legitimate telephone number or website to contact someone.I want to exchange this order but there's no way to make contact.I have a bill for this order but I don't want to get stuck with something I can't use.I also received a notice of payment.Why can't this company be accessed.Is this a legitimate company?If someone can assist me I would appreciate it.
I tried this Silkies trial and joined Netflix. All of a sudden, the three companies are charging me $1.00 a day, each for services. I have no idea of what I am supposed to be getting, except ripped off. I cannot find a place to unsubscribe on any of them. I live on a fixed income and cannot afford this! Help!
I sent in a form for a free panty girdle about a month ago. Today I received a package with free trouser socks and three pairs of pantyhose that I am billed for. I do not wear panty hose. And I know I did not order any. I do not want be in some sort of buying club. Please delete my name from your list of clients. I did not order any pantyhose. If I need stockings, I wear a girdle and ordinary stockings. I am 71 years old, and can't afford FREE deals that end up with my owing money for something I can't use.
I have received numerous bills from Silkies over the past two years. I paid the first bill because I am taking care of my moms bills and affairs and did not know if she ordered anything.
Since then I know what mail goes in and out of this address and no mail orders have gone out to this company. However, I still get bills and now I've gotten a threatening letter from a collection agency for $23.38. They have turned over her account to a professional collection agency.
Silkies has been sending me bills for hosiery I did not order ($14.92) for a year and have now referred me to a RMCB collection agency. I never placed an order for anything from Silkies.
I have a perfect credit rating and now this scam may ruin my record.
I received hosiery in the mail from a company called Silkies. I did not ask for it, assumed it was a free sample and did not even open up the envelope. Now I have received 3 more pairs of hosiery - 2 pantyhose and 1 pair of trouser socks that I have not ordered. I did open this envelope to see what is going on.
Silkies wants me to send back the hosiery or pay $14.97 to keep it. As far as I am concerned, I did not order this nor am I obligated to send it back. This is a scam and I do not want to be billed for these unwanted goods.
I went to the FTC website that says: "Unordered Merchandise Whether or not the Rule is involved, in any approval or other sale you must obtain the customer’s prior express agreement to receive the merchandise. Otherwise the merchandise may be treated as unordered merchandise.....Moreover, customers who receive unordered merchandise are legally entitled to treat the merchandise as a gift.
I received a card for a free pair of pantyhose, with "no further obligation". I returned the card to try the "free" hose. I never received the "free" pantyhose and am now being billed for a shipment that I also never received. I am shown as having an account with this company even though I have never received anything other than the "free" postcard.
I have just received my fourth notice from this company. This "account", that I supposedly have, may be turned it over to collections and I cannot find a phone number to "speak" with anyone.
It's been such a long time ago, I've forgotten just how many pairs I got, but I received several pairs of knee-high stockings in the mail that I did not order. I am very loyal to the hosiery that I wear and I had no intentions of using this free offer. I put the "gift" in a box going to the Goodwill.
Time passed and along came trouser socks, that I again did not order. Since I did not order them I was under no obligation to pay OR send them back. Silkes continued to bill me for these and I ignored them.
Yesterday I received a letter from RMCB Collection Agency! This company has a lot of nerve.
I responded to an offer for a FREE sample pair of Silkies and received the sample (which I never even opened). I did not receive anything else from Silkies except billing statements. I do not understand why I was being billed since I never committed to purchasing anything from the company nor did I see any notice on their sample offer that I would have to pay for anything.
So far, I have received four bills, the last one threatening to affect my credit. There was no phone number listed on their bills, but I finally contested the bills by writing to a certain "Albert Jones, Billing Supervisor" who signed the letter on the bills. That was a week or so ago. To be continued...
I responded to an offer for free hose. Got shipment and put away in drawer.
Two months later I'm getting a past due bill!
Silkies a.k.a. HCI, Inc. Company Profile
- Company Name:
- Silkies aka HCI Inc.