Consumer Complaints and Reviews
I’ve been trying to quit smoking, and after trying all the big brands (including Prado) Joy Flavor disposables are the first I’ve found that actually curb my cigarette craving. The taste by far feels like a real cigarette, going to try their rechargeables next. Anyone tried these?
They sent me an email - picture showed the glass tube type cigs you can add juice to. When I got it, it was the metal cheapie kind that I had tried before. Do not want & tried to cancel but was told I have to pay restocking fee of $30. I called my credit card & told them this merchant is not allowed to charge my card ANYMORE. LYING CHEATING SKUNKS... Can you help??
I like most, 'took' the bait of:a 'free' offer ... plus 'shipping' of ~$4.95. Then got the $149.00 charge, and then the 'automatic' REFILL, because ... "I" did not cancel, within the 14-DAY TRIAL. Yea, when I got the 'refill' I called & cancelled... I'd like to know if Anyone has a 'good' E-Cig alternative???
I have never heard of this company (Prado Electronic Cigarette) or ordered anything from this company, ever! I do not smoke nor am I trying to quit! This company is charging my credit card $200.00 for nothing! My credit card is through my bank and an investigation has been opened. Thankfully I will be refunded. Beware!
I purchased the Prada E-Cig. After 2 months, it no longer charges. I want a new one.
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I thought I was getting the "free" trial for something under $15.00! The product is a scam. Before I knew it, I was getting refills at almost $69.00 a pop where my "free" trial was now over $200.00! I tried to contact them about what was happening, but I got no satisfaction from them whatsoever! A girl I spoke with said to me, after I said that I would not pay, "we already have your money!". To be perfectly honest, I didn't read the whole ad! It was my fault, buyer beware! I thought that they would sympathize with my plight. Not a chance! They did stop sending the refills, but I was stuck for the $200.00 plus bill. I finally contacted the BBB (Better Business Bureau) who initially, more or less, conceded that I was stuck for the bill! The most, it seemed, that I could do was file a complaint that would hurt their business rating! Finally, after I guess 2 to 3 months, they removed the charges from the credit card!
I was driving back from the airport with an 89 year old, and smoke started coming out of my pocket. I grabbed it and the mouth piece had melted and burned me. It almost caused a car wreck. I am going to sue you. I just wanted to make sure I get the right people, and yes I am pissed off, so you will be hearing back from me or my attorney.
Prado is a scam. Do not get hooked into ordering the free trial because there is no free trial. You get the initial order and are billed each month thereafter, about $69.00 for refills. You cannot cancel the order because they will not cancel it even if you request. The only way to cancel future orders is to contact your credit card provider and request that all payment to Prado be cancelled. Don't get hooked into this scam because it is just not worth the effort. Instead buy the electronic cigarette elsewhere because they are being sold everywhere.
I ordered 1 complete set of quit smoking kit. From that time on, Prado kept sending me 4-boxes of atomizer with 4 cartridges inside, on a monthly basis, and worse, Prado automatically charged my bank card. This is not right. I want Prado to stop sending me future orders that I did not order, especially their way of automatically crediting my bank card, without my permission. I would like to file for damages against Prado, but I don't know how to start.
My husband and I saw the free trial offer for Prado smokeless cigarettes and thought we'd give them a try. Why not? All you had to pay was the $12.95 for shipping. We waited anxiously for the starter kit. When it arrived, we charged them up and it started smoking. They worked great for the first 24 hours. After that, they quit working, not because they weren't charged or the cartridge was old. Worse than the fact that we were sent a sub-par product, was the fact that without warning we were charged $150.00 for the trial. Then, Prado started sending refills at $70.00 per month. I tried multiple times to get in touch with the company. But every time I called, all I got was a message that said, "Please try calling back later." This is a scam. I'm still fighting to get this service canceled. They get your credit card number and keep charging every month. I think they've tried taking a total of almost $500.00 from me at this point. I hope that others will read this and save themselves the pain and monetary loss this "free trial" has caused me.
I am writing this to document my complaint concerning the purchase of the Prado Starter Kit solicited to me via my email.
When I saw the offer to purchase a starter kit for only $12.95, I purchased it for my son who smokes. At no time was it made clear that I was authorizing future purchases or that I was entering into a trial that would expire within a limited number of days, resulting in regular purchases of filters. Perhaps you need to be more upfront, highlighted in red, printed on every page, etc. about the details of the offer.
I expected a charge of $12.95 for the starter kit plus whatever S&H was added. When our credit card statement arrived and showed a charge of $149.90, I was unpleasantly surprised! I definitely did not order something at that price, not knowing if my son was even interested in trying it. As it turns out, he hasn't tried it. On 8/14/11, I called your customer service number to find out what was going on. The operator told me the $12.95 was for S&H and the $149.90 was for the starter kit. I told her I didn't want it if it was that expensive. She told me I had agreed to the terms, and the best she could do was give me a credit of $40.00 (reference #**). I did not verbally agree to this offer. I told her I want to cancel any future items scheduled to be charged to my credit card. She agreed to do that for Sept., Oct., and Nov. and beyond (confirmation code #**).
In the past, whenever I requested a refund for a product I didn't order or was unhappy with, legitimate companies have apologized and given me a refund. I also asked to speak with a supervisor and was told Barb would call after 3pm. Guess what? No call. Lo and behold, in the mail on 8/15/11 (the very next day) were 2 boxes of filters. I'm concerned, I'm now out the additional charges of the $69.90 price of the filters plus possible S&H!
Unfortunately I need to tell you what I believe is necessary to resolve this situation:
I want the costs of all charges to my credit card refunded. Costs on my credit card statement total $192.75. By offering me a reduction of $40.00, it appears you recognize the online offer was unclear. If you can make that refund offer of $40.00, you can refund the cost of products I didn't want and didn't order. If you don't settle with my credit card, I want a check mailed to me. My credit card company has been notified and will not accept further charges from your company. After the credit has been made or I have received a check, I will return the unused products if you wish. I am registering a complaint about your company with the Consumer Protection agencies of both Washington's and Arizona's Attorneys General.
In addition, I am reporting your company to the Better Business Bureau, the Federal Trade Commission's Bureau of Consumer Protection, and ConsumerAffairs.com. Considering the many complaints I've seen on the internet, it won't be long before your company will no longer be able to scam so many people who just want to find a way to quit smoking for their health and budget. Shame on you for taking advantage on hardworking people who just want their lives to improve.1st charge $ 12.95
2nd charge $149.90
3rd charge $ 69.90
Less credit $ 40.00
I ordered a "free trial" and paid the $12.95 shipping charges. Two weeks later, they charged my credit card $149.90 for two small packs of filters, which I didn't order. I only ordered the free trial!
What a joke! Now I can’t get in contact with them!
I ordered a "free trial" and paid the $12.95 shipping charges. Two (2) weeks later they charged my credit card $149.90 for a kit I didn't order. I only ordered the free trial! A total scam!!! Now they have my credit card number, will they continue to charge me???
I ordered 3 of these useless products. The trial period was not specific and I was charged $149.90 plus $69.90 for automatic shipments. None of these cigarettes work and you have to charge it after 5 puffs!Customer service is useless. They can barely speak English, reads from a script, and tells you how wonderful the product is after you just complained! Ripped
off again! Buyer beware.
I ordered their 'free trial' product and was charged $149.90 (more than was advertised) before the trial period was over. I called and couldn't reach anyone; then waited until the next shipment came hoping I could send it back and cancel. No information included; so, I tried the phone number listed on my credit card for the company. I always get the message to call back during business hours, no matter what time it is. I live in Florida and supposedly they are in AZ; so, you would think they would have business hours when I could reach them. Ridiculous.
To anyone out there thinking of ordering a Prado E-Cig ... DO NOT DO IT!!!
I ran across a Prado website while browsing for electronic cigarettes. They had a "14 Day Free Trial" offer listed.
I went ahead and placed my order for a Prado Premium Starter Kit and USB Charger on July 12, 2011. I had to give my Credit Card Info for shipping fees of $31.80. I paid extra for Rush Shipping.
After I placed the order online, I did a Google Search for "PRADO ELECTRONIC CIGARETTE".
HOLY COW ... My search results were page after page of complaints and scam warnings.
I immediately contacted my Chase Credit Card Fraud Department to inform them of the situation. They canceled my card, issued me a new card and reversed the $31.80 charges.
I contacted Prado at 877-647-3735 and got a woman named Cyrel in Customer Service.
I explained to her that I wanted to cancel my order and cancel my account with them. She told me the order could not be canceled and I had to wait for the shipment to arrive before I could cancel my account.
She had a VERY thick foreign accent. I asked if she was located in the USA. She said she was. She was VERY rude and monotone ... like she was reading from a prepared text.
I asked to be transfered to a supervisor. She put me on hold for about five minutes. When she came back on the line, she seemed "surprised" that I was still there.
I again asked for a supervisor and she said there was not one available. I then DEMANDED that I speak with ... my exact words, "The biggest swingin' dick in the building!".
I told her my Credit Card Company Fraud Department had canceled my card and reversed my charges. I also told her that if this issue was not resolved in the next THREE minutes, my next two call's would to be to The Better Business Bureau and The Arizona State's Attorney General's Office.
She put me on hold for about a minute. When she returned to the line, she had an RMA Number for me to use to ship the order back when I got it.
I asked when my "Free Trial" ended and ... just like others have stated ... it is 14 DAYS FROM THE TIME YOU PLACE YOUR ORDER.
I told her, even though I had requested RUSH shipping, I wanted an extention on my "Trial Offer". She extended the RMA from July 26 to July 29. She assured me that my account was closed with them and I would not recieve further charges.
I recieved the order on July 19 and immediately paid for a Priority Mail Shipping Lable including a Signature Confirmation and Email Notice of Delivery. I did this online using my account I have with The USPS and printed the shipping lable.
I took it to the Post Office the next day and sent it off. As of today, my USPS Shipping Status for the Item reads as follows...
"We attempted to deliver your item at 9:31 am on July 23, 2011 in SCOTTSDALE, AZ 85260 and a notice was left."
At this point, the original website where I found the Prado "14 Day Free Trial" has been taken down, nobody from their company has replied to my emails, and there is no answer at their Cutomer Service Number.
At this point, I dont care if they get their product back. I never even tried it ... I never even OPENED it.
To anyone out there thinking of ordering this "14 Day Free Trial", DO NOT DO IT!!!
If you have, contact your credit card company RIGHT NOW. Have your card canceled, request a new card with a NEW NUMBER and ask that any charges associated with Prado be refunded and request no further charges from Prado be accepted. DEMAND it if you have to.
I purchased the e-cigarette online for 14.95 and two weeks later, I was charged 149.90. I was unable to reach anyone. My credit card company said that the deal was done by someone from the Carolinas.
I tried the cigarette on July 5, 2011 and on July 14, 2011, it did not work anymore. I am unable to reach anyone to find out what to do about it. As you know, I cannot find a phone number nor address to reach anyone. How good can a company be if they do not show their address online or anywhere else? They are the biggest scam, charging all the money and give you no support. As a senior citizen, I guess it's my fault that I believe that people are all good. They have to be taken off the Internet as they are a fraud.
CONSUMERS BEWARE!!!! THIS IS A HUGE SCAM!!! A COMPLETE RIP OFF. I received an email for a "FREE" Trial offer for Prado Electronic Cigarettes. You get to try it for 2 weeks for $14.95. What they don't tell you is that the 2 weeks starts the day they ship it out. It takes 9 days to receive it. So even if you send it back the day you receive it, they wouldn't get it back in time to cancel. They have it all figured out how they're going to RIP YOU OFF AND GET AWAY WITH IT!! They never answer their phone so you can't even call to get an RMA# from them. After 2 weeks they charged my credit card $149.90, this was after the trial period. If I would have known they were going to charge this much, I NEVER WOULD HAVE ORDERED THE FREE TRIAL.
Well, I thought it was over. Exactly one month from the day I ordered the "Free Trial", another $69.90 was charged to my credit card! A few days later I received another 4 boxes of refills that I didn't even order. I tried calling them for 2 days when I finally got someone on the phone. I asked to return the product and they told me "NO" I could not return it. I have never heard of a company that does not accept returns. This is an awful product. It is NOT what they describe. They say it looks, feels like, and smokes like a real cigarette. They are totally wrong. It's a lot heavier and thicker than a cigarette. It's made of metal so you can actually break a tooth with it. And the smoke that comes from it tastes like stale vapor from an old humidifier or something.
My complaint is, they will not accept a return and WILL NOT issue me a refund. They are ripping people off left and right. They need to be shut down. There needs to be a class action lawsuit and these consumers need to get their money back. Prado needs to pay these people back. Not only for the inferior product they sent us, but or the anguish and suffering they have caused us in trying to get our money back. This is ridiculous!!
About 6 months ago, I ordered an electric cigarette in an ongoing effort to quit smoking. I was happy. However, the company now charges my credit card close to 60 dollars per month, and sends cartridge refills that I did not order or authorize. This has occurred three times. I have written the company 3 times; and I have called them. I also contacted my credit card company.
I ordered the electronic cigarettes and paid the s/h. They continue to charge my card, but I am not receiving any refills. I attempted to call the phone number they gave me to cancel but it was a bogus number.
I paid S/H for free trial ($12.95) and they billed my card for $149.90 after 2 weeks for free trials. Do not deal with these people; they lie, it's a big rip off.
Ordered the "free trial" only. They charged me before the "free trial" ended in the amount of $149.90. Cannot cancel the automatic refill because no one will answer the phone! Been on hold for over an hour and still haven't talked to a real person. There is no free trial!
Prado electric cigarette advertises a free offer in which you pay only 12.95$ for their electric cigarette. After 2 weeks I was charged $142.90. When I called the company it was stated that it was a trial offer and that after 14 days they charge for the product.I told the representative that there is nothing in the advertisement that indicates a 14 day trial and then one would be billed and that it was very deceptive.
I asked for my money to be refunded and I was told that this is not the terms of "the agreement". I was charged $142.90 for a product or service that I did not request. This $142.90 is a non expected financial setback.
I was offered a "free trial" for their electric cigarettes on the internet, through my Hotmail account. All I had to pay was $12.95 for the shipping. A few weeks later, 2 new unauthorized charges appeared: $149.00 on 4/8/2011 and $69.90 on 4/26/2011. I never agreed to these charges nor was I ever aware they existed. I promptly returned the merchandise unopened to Prado, and I have the tracking numbers.
I called Prado and spoke with Lily. She first said her system was down and could not access my account. I called back and she said I to had pay an additional fee on $69.90 next month! I told her I never was aware of these hidden charges, and that I had returned the merchandise unopened RMA # 558404-08989. She responded that she would speak to a supervisor. she gets back on the phone and says okay, we will return $40.00 when our shipping department receives the merchandise. She was extremely rude.
I explained that Prado had taken a total of $218.90 in unauthorized charges from me. The merchandise was returned unopened and I wanted a full refund. They are running a very deceptive internet scam. I was forced to cancel my credit card as a result of these unauthorized charges, which is really inconvenient. Prado is a rip off company, currently practicing deceptive internet marketing. This customer service agent, named Lily, was really rude and uncooperative.
I spent most of the morning on the phone with my bank, and Prado cigarettes. The Prado representative was rude and uncooperative. She would only give partial information regarding my concerns and told me I would actually be charged another $69.90 next month! I repeated that the $218.90 in charges were unauthorized and their products were not requested. I kept demanding that she cancel me out of her system. I was forced to cancel my credit card, because I am afraid that they will continue to charge my card. By the way, when I called back, Liily appeared to answer, but she claimed her name was now Terry!
I did talk to someone, they called me and I said I would like to try it. There was no contact number to talk to anybody and when I spoke to them they said they were only charging my bank account 80.00 to buy it out right. So I get a charge on my bank acct. for 149.90, no one answers when you call and when I spoke to them, they said no nicotine was in it. When it came it says that it has nicotine, nothing about how is it to help you quit. I'm going to find the address and reverse the charge because this not what I agreed with.
My girlfriend’s trying to quit smoking so I ordered 1 Prado e-cigarette. I went to get email confirmation; I’m surprised that I had two orders of Prado e-cigarettes and teeth whitener. So I called the bank to cancel my card and then went online; I got a customer service representative and emailed them I was canceling my order. I told him do not ship it because I canceled my order. Then next morning I called the customer service and canceled it again just to be sure they understand.
I called my card issuer 30 minutes later they had already took their payment out. The only thing is they took $7.99 for first order of 1 e-cigarette order and $24.99 for the second order which I had not order. So if e cigarette was $7.99, the teeth whitener cost $17.00 which is Beverly Hills’ prices. And I don't live there but my girlfriend does, she asked if I had bought it from Tiffany’s. So within 30 minutes of ordering, I canceled my order by email. Within 7 hours I had cancelled by phone. I told them both saying do not ship. Their ten day refund means they have ten days to get it to you and return in those same ten days but you can't get it returned for refunds because they on purpose take 9 days to ship.
They are thieves of worse kind stealing from people trying to improve their health. You won in a tiny battle but I will (win the war). I am coming Prado be afraid, very afraid you will never know when I will show up. Say, is your brake pedal not working right? Always look behind you. You never know when I will strike a blow for the people you rip off. Oh honey I smell gas does she or false alarm. Lots of accidents can happen. Are you safe? I am coming for you and I never quit till job is done. ** thieves.
I bought e-cigs on line at $1300, for shipping and 5 free refills. I was told to cancel the list but it is a scam. You can't cancel your order even though they got $220 from me.' I am attempting to stop payment at my bank. This company is scamming people all over the US. It has cost me $200.00 taken from my debt card. So far it will cost me approx. 35.00 more dollars to stop payment. I have to warn about this scam, because you can not talk to anyone about their product.
I signed up for a free trial and before the order was processed and shipped I called to cancel. The customer service rep would not take no for an answer and shipped the product anyway.
They charged my credit card $14.95. I called again on 3/8/11 to tell them I cancelled the order and the customer rep said that since I had the package the credit card would be charged anyway plus now I have to pay shipping and handling to return the product before 3/16/11. I told her to cancel the account. This was not supposed to be shipped to begin with and now it will cost me over $20 for a product I cancelled before processing. This is fraud and should be monitored and stopped.
I received an e-mail offering the Prado electronic cigarette for 14 days at $14.95. I purchased the kit and ten refill cigarettes for an additional $9.99, as a gift. When I received it, I opened it up and took out the sales paper then wrapped it and gave it to the person it was intended for. The sales receipt they sent with the kit had very small print (font about 8), and made mention that the cost after the 14 day trial period would be $149.99 and that the refills (10) is $69.99. I called the company to explain that I purchased the kit as a gift. I was told that I had 14 days to cancel and send it back.
I explained that I am unemployed and that they just took my bill money, the operator Susie or Susan said that "I should have read the small print". I asked to speak to her supervisor. The supervisor reiterated everything that the previous representative said about reading the fine print. I asked if there was anyway to resolve this issue and get my money back. She said if I stay with them for 2 more months at $29.99 a month, they will reimburse me $70.00 of the $149.99 for the kit and $40.00 of the $69.99 for the refills.
I asked if I can send back the refills that were sent out and be reimbursed for the $69.99, she said they won't accept returns. This is an obvious internet scam. The person I brought the kit for said that the cigarettes make her "want to smoke" because they contain real nicotine. She has not stop smoking, so it's a rip off around the board and I am out of $245.96.
At first, I took them up on their 15 day "trial" period as I am trying to quit smoking. First, I was sent the wrong filters and charged for the replacement filters as well as the regular shipping on the "trial" product.
They sent me a defective product so I called back with the customer service agent telling me that I needed to buy a replacement part, which was the whole cigarette. I talked them down and they sent me a new product. Then they informed me I needed to return the product before the 15 days was up and they had to receive it before the trial period was up. As I explained over and over I was very dissatisfied with it and thought their product was crap.
This was three days before the 15 days was up and I was not going to spend more money to fed-ex the product to them, so I talked them down to a 69 dollar charge. However, they went ahead and charged me the whole $149 and this is after speaking with multiple agents, multiple times a day for days. I was finally, after weeks given a 70 dollar refund but still spend my hard earned money while being unemployed as I explained to them and they were rude and could give a crap less.
This operation should be shut down as a free trial. It should be truly free for the days allotted with time to get it back to them after the trial is over. As well as their lack of documenting the calls as I found out the hard way. Anyone reading this, please do not ever order from them. They are a total rip off, do not care for the customer, their products are way too expensive and their consumer affairs should start a class action law suit so people like me and all the other posts I've read can get some sort of compensation as well as our products reimbursed.
Prado Electronic Cigarette Company Profile
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