About Copenhagen Smokeless Tobacco
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Ever since Copenhagen changed the way they date stamp, the quality has gone way down! Tasteless, not as moist as before and recently I am catching a paint thinner smell. I thought it was from me losing my taste and smell when I got Covid summer 2021 but I have been really unhappy with this product for a while now. Sucks to have a company help you get hooked and then degrade in their quality!
Stained fingertips are a sign of a good can of snuff but I haven’t had that problem in over 1-1/2 months. The quality of Copenhagen is well below par within 5 miles of my location. I did the right thing and contacted US tobacco’s Consumer Response Center but have gotten nowhere (I literally just received an email from them, while writing this, claiming I’ll be reimbursed for 5 of the 70 bad cans since starting this quest). I asked to speak with a manager but took 2 weeks to actually get her on the line. I’ll finish this letter after I email them back today.
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I agree with Chris. It seems to not be as fresh as it's been in the past and I am also from Michigan. But 1 trick is to buy it from a place that keeps it in the fridge, then store it at home in the fridge. Seems to help my situation.
Started dipping back in 1995 with Skoal. Eventually moved to Grizzly, and since 2016, been dipping Cope Mint Pouches, sorry, just got tired of picking long and wide cut out my teeth. For the most part, I've always been happy with them, but it seems over the past year something is off. First it was how dry the pouches were, which is strange because Cope's pouches have always been moist as a women meeting Channing Tatum, but they were getting dryer than Grizzly. Eventually that went away. Next was a run of broken pouches in almost every can. Eventually that stopped.
Now they have this odd taste and smell. It's not really something I can compare it to well, but it's almost like some new chemical or something, but I can't place the taste or smell outright. All I can say is it's quite pungent, it's a formidable scent, stings the nostrils (little Ron Burgundy). I got a can and a half left and then I'm taking a break from them. I'll try it again in a few month, but whatever is going on Copenhagen, you need to fix it. I've checked the dates and all of my cans are fresh, and I've gone to multiple gas stations and convenience stores, with every can being the same. Not sure if location matters too much, but I'm in the Metro Detroit area.
Beware when buying this product. I purchased a can and every single pouch in the can was split open. This is the worst quality control I have ever seen. After reading all the reviews about excessive wait times when calling Copenhagen's customer service, I can't justify wasting my valuable time to try and recoup $8 for a defective can.
I called about the dry problem because it tears your lip up (never used to) being that dry. They kept me on the phone 40 min, grilling me about my medical history and when did my symptoms start. Basically gave me a verbal "cancer examination." Then they sent me a Pre-paid envelope so I could send the product back. I have not heard from them to date. I currently that says sell by April 25 and it's Feb 21, and it's already so dry it is unusable and painful to use. They did not send me compensation for the chew I returned to them. I suggest they sell the brine or juice it comes in to help people at least refresh the dry unusable snuff. No reply so far.
I recently came on here to talk about the September 20 2020 expiration dates, they are dry and smell like chemical from a pool. Not so good. Been through 4 or 5 cans all the same in 2 days. Don’t dip that much but taking just a dip can from can it’s horrible. Luckily I called and told them. They are giving my money back on debit card but it sucks I can’t dip Cope until they do something about this now dipping stokers. If you have the cans that are bad you can send them to them and they will give your money back. I really didn’t call for the money. I called and told them to check on the batch dates because there is something really wrong with them.
Copenhagen's new dating system has ruined the product. It used to be the sell-by date was about six weeks out., Now it's 3 months. The last two rolls I bought add September dates and it's the beginning of June. The product was dried out and horrible. I dipped Copenhagen for 30 years. Never again!
30 + years ago I started dipping Cope out of plastic cans while overseas. It was great. Back in the states, it is a cardboard can and I had to be careful that I purchased a can very recently made..No issues and was very moist. Cope then, years later, changed the policy to telling you when it was out of date. Sell by... Well, good luck getting a fresh can. I can’t remember the last fresh can I bought from Cope. Your product has gone to the dogs and I will be switching to something else. Something that has flavor and doesn’t last 3 minutes when you get a pinch. Cope, you should be ashamed and if you don’t fix this problem, I really hope you go bankrupt!
Updated on 12/27/2019: I hate being lied to. I have been speaking up about the new thinner lids with sharp edges that can and have cut finger tips. They told me to return the lids and they would compensate me by paying me back for 2 rolls at $40 @ roll so 2 x 40 is $80. I just called to check on the $80 dollars. I was told I would not be getting paid back coz I didn't send Copenhagen back just empty cans that had sharp edges. I did what they told me to do. Well it maybe time to go see a lawyer coz my finger tips and nails are all cut up and I hate being lied to. One pissed off **.
Original Review: I have been using Copenhagen for almost 45yrs, I would never think of changing brands. I have put up with prices going up but most of that is state taxes. I am so glad they didn't put it in those stupid plastic cans. Here's my problem. A few months ago I noticed the metal tin lids are a lot thinner and the outer edge is sharp to where when I use my fingernail to cut the paper that I am cutting my fingernail or when I open a can the sharp edge cuts my fingernail. Now most of my fingers have very short nails.
I have made phone calls and it seems like my problem is not getting passed on. They sent me a prepaid card for a roll but they need to fix the problem and told me somebody would call me back. Still waiting and wasting my time. I don't like how they treat a loyal CUSTOMER that has been buying COPENHAGEN SNUFF for almost 45yrs. It may be time to take stronger action that's getting a lawyer so they fix the problem with these thinner sharp lids. If you have noticed thinner lids that are sharp let me hear from you. Thanks.
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