Medical Guardian

Excellent customer care, so easy to join, receive almost immediate care. My father feels so much more secure, which makes us secure AND happy.

I followed The set up Guidelines today and called the 800 number. I was put on hold then told to leave my # and someone would call me back with in an hour. 90 minutes later I called them back and did talk to a rep. We did the set up and then did a test. It worked just fine but, If you were in real trouble forget it. They were very slow to answer. (More than a minute) Oh the first call to the set up dept. was never returned. The staff (When I got them on the line) was very helpful but the respond time was slow. If you have a real emergency call 911. This is a good back up system when you do not need a $1,500 ambulance ride and worth peace of mind. I think it's a good value. Yes, I would give it 3 stars.

I bought this for my husband in preparation for when he comes home from the rehab center. I've had the system for over a week when I was more or less forced to activate it. Well, my husband is still not home, but my cat playfully knocked the pendant off the shelf one night and immediately I received a phone call from Rapid Response to confirm if everything was fine or not. I reassured him that all was fine. No one fell, and I was hiding the pendant until my husband gets home to make use of it. I'm happy to say the system works! Thank you.

I spoke on behalf of my father, Elwood **, when I ordered a Medical Guardian alert system. At the time of ordering, the sales person assured me he would have sent a wristband version of the device. When the device arrived, the version was a pendant. Still, we went ahead with conducting a test of the equipment and, at that time, I explained to the operator with whom I spoke that we had not received the wristband version as had been promised. She assured me that a wristband device would be sent out. MORE IMPORTANTLY, during the test, our wait time was over two minutes--my father can do better than that just using his cell phone. THIS IS NOT AT ALL LIKE THE SERVICE PROMISED IN YOUR ADS. YOU SHOULD BE ASHAMED.

I checked on-line when searching for a system to protect me as I live alone, and often go bike riding, long distances. I then called 5 or 6 of the medical alert companies that I found and spoke to their representatives... asking the same questions of each. Where they were located... did they outsource their call center, if so, where. I refuse to do business with any company that uses call centers outside the USA. Then I inquired about the GPS, the range, & last the cost. I then chose Medical Guardian as having the best answers.

My mom started falling a lot and she refused to let me order the Medical Guardian for her, saying it was for old people (she's 73.). Then she fell outside after visiting a doctor and was in a remote area, unable to get up. She had to call 911 for assistance. I didn't ask again, I just ordered the system and brought it to her house and set it up. She is SO thankful. She feels more confident knowing that assistance is just a push button away. Thanks for providing such a great service!

I've had a very pleasant experience with Medical Guardian. Everyone has been polite, informative, and professional. I would recommend them to my friends.

I'm using Medical Guardian because I had a fall recently. I tripped and fell and hurt my knee. I just turned 90 and don't have the stability that I used to have in walking and doing things. Also a couple of weeks later, I fell out of bed and landed on the same knee and really wrecked it. My family wanted me to have something if I should fall. I'm glad to have it and I feel more secure. It seems to be very good because I had to activate it and I also pressed it to find out if it was working when I first got it and it all seems to be in good order. I'm wearing the necklace. The watch was too heavy for me because my wrists are thin. They need to make different sized watches. I can always tuck the necklace inside my shirt. Although I'm wondering - there's a black string that came with it. Would I be able to wash that without getting the button itself wet?

My mother-in-law tried to call, tried to use it and couldn't get anybody to respond. She is 78. She's immobile and falls a lot. What happened was she fell and when she fell, she mashed the button that's on her necklace. She was lying probably about 3 feet from the machine. She kept hollering for the guy to hear that she fell and nobody ever answered or responded to her. So she called me and I had to go there because she couldn't get anybody to respond. It's only after we get there that they finally responded and I said it's time... finally, to be responding. So we're not happy at all with Medical Guardian. On top of that we've been waiting now for about 9 days for the technical support to give us a callback. When I called the guy, he said he was on his way into the office, that he would give me a call as soon as he got there. I haven't heard from him since.

The Medical Guardian is wonderful. I accidentally hit it with my fickle finger of fate and called them but didn't need them so I right away righted that but it has made us feel so much more secure. After just hitting it twice a little bit with my finger, they were there and that was wonderful. We got the medical alert device because my husband is 96 and I'm 84 and I ended up with a broken hip last year. I was in the hospital for 7 months. I got out but not as stable as I was, and I figured we needed it. We're on walkers when we need to be any distance and that's working out fine, but you're not always ready for things that you don't know are going to happen and we both feel better with Medical Guardian

I needed a medical alert device due to falling down. But I won’t start Medical Guardian again till next month. I haven’t got it turned on - just had it cut, set off for a couple of months. I wear the bracelet on my arm, though it’s not the one I wanted because I’m allergic to brass. They got the one that’s got a clip on it, like a belt buckle, but I want an elastic one that I can stretch over my hand. I didn’t get it yet.

My son got me the Medical Guardian alert device. I feel more secure when I have it with me when I leave the house. Everyone that sees me with it would ask me, "What is that?" and I’d tell them.

I've only had Medical Guardian for less than a month. They're very nice. They answer my questions and everything. They sent someone out here the other day on a false alarm and they do contact me when something happens.

We've only been using Medical Guardian for two weeks and so far it seems to be working fine.

I had lung disease that led to a neuropathy that took away my ability to walk. I'm happy to say that I'm slowly getting my ability to walk back. I left the hospital and the rehab center after 52 days and came home. My family was concerned about when I was going to be home alone even for an hour. They were worried so eventually, we got the Medical Guardian. The ordering process went smoothly. For the most part, my husband did all of that and he didn't seem to have any trouble with it. They seemed to have a quick response on getting back to us.

I've had three back operations and I have to walk with a cane and I fell a lot and me being here at the house by myself during the day, we decided to go ahead and get a Medical Guardian for my safety and my husband's frame of mind. I haven’t actually had to use it, thank God, but I wear it everyday. I mainly use the one with the clip. I clip it on my waistband because I'm in and out a lot and I don't stay home too much but I wanted something that I could have with me if I got in my car and went somewhere. When I get in the shower, however, I'll wear my wristband. So far, it's been okay. I'm very satisfied with it. I'm very thankful that I have it. I feel safe at home and in my car. And I know that if I need help, I'll get it.

My mother is 90 years old and she'd had several admissions to the hospital and had a fall at home. Since she started using Medical Guardian, there's a little less stress and some sense of a little bit of security when I'm not with her. In the beginning she was a little nervous because it's technology. At 90, she's not used to technology. But she's gotten very used to wearing it and I keep the bracelet in the bathroom for her so that if something should happen to her when she's in the bathroom and she doesn't have the necklace on, she has the bracelet available. She's never had to use it so thank God.

Medical Guardian worked the way it's supposed to. They responded by contacting medical people, and they came to my house. But the advertising is wrong. They only advertise it as a thing you wear around your neck, but there's the other little thing that needs to be charged every night so I reminded them that it takes three pieces and not just one. But I'd recommend them.