Medical Guardian Reviews

I actually wear the device all the time, except when charging). I feel especially safe when taking a shower and in bed. (I get up for sleepily. For bathroom breaks and it is comforting to know I just need to push a button.) I have found that the charge lasts somewhat varying times. The shortest was 74 hours and the longest 88. Usually around 82. (Temperature, humify or whatever might make a difference.) I endeavor to charge mine during the day and then my backup (while charging) is my cell phone). I also consider charging up early if getting on to close to the 3rd day (72 hours) and I may be away from my charger (at dinner. Movies, etc, and it is not practical to bring a charger). I am satisfied.

My entire life has been changed now that I have my Medical Guardian. I'm no longer afraid to be living alone as I was before. And my lockbox is such a comfort to me, especially during the nighttime. Another feature I enjoy is how courteous and understanding all your agents are whenever I phone.

I originally got this a few years ago for my mother. Without this service, my mother could not remain in her home as she wants. She has neuropathy in both her feet and has trouble walking. And if she falls, she is unable to get back up. This device has allowed emergency services to respond to her immediately and I love the fact that I get a call and I am notified so I can respond immediately. Thank you all so very much. I love this service.

I love the feeling of safety this device gives me, I've used it 3 or 4 times since I've had it. All 3 times for falls, once for help to get back up, 2nd time I ended up with a fractured disc, 3rd time I ended up with hip and femur fractures.

I'm a widow living alone, but younger than most I know. A friend strongly encouraged me to get a service to help should I have any medical issues while alone - following a medical emergency. A few weeks ago I fell due to dizziness so I needed help but not an ambulance. The button registered my fall but I canceled it thinking I didn't want an ambulance, just a friend's help. I pushed the button and asked them to call one of my emergency contacts. They kept me on hold while they called and then told me my friends was on the way. I was nowhere near my phone so this was a godsend. I'm so glad I can use it for both big and more minor issues!

Medical Guardian Failed When We Needed It Most. We purchased a Medical Guardian system to protect my very unsteady 90-year-old mother living alone, so that, if she experienced a fall while alone, help could be summoned immediately. The entire reason we invested in this service was for the peace of mind that it would work in an emergency.

Great service on a call to get a medical alert device for my mom.

The rep was very knowledgeable and made it easy to choose his product.

I’ve have only just ordered this equipment. Customer service was very nice and helpful.

Lenox the sales representatives was top notch! He has the world of patience and very knowledgeable! Wish all representatives had his personality and patience of a saint!!

This has been one of the worst customer service experiences I’ve ever had. I purchased two Medical Guardian devices through Costco last year—one for my father and one for my mother, at two different addresses. Activation was a nightmare because the accounts kept linking together, even after multiple calls for help. My father passed away in November 2025, and I even have a cancellation email from Medical Guardian. Despite that, they continued charging me. It later turned out that when they sent replacement devices, they created a second account for my father instead of properly resolving the original issue. As a result, I was being charged twice for my mother’s device and also still charged for my father’s account.

Quality of device casing is poor and made with cheap materials. The area where either the lanyard or belt clip is attached to device breaks off anytime contact is made with another item. As a result, device is carried in a purse or in a pocket. Either way, defeats the purpose of having the device. This has now just happened a second time, requiring a need to request a replacement. Not a very good advertisement for the product. Have attached photo including device and piece that broke off.

I texted the company trying to find a reliable products. And the person who helped me Knows the products and necessary informations that I needed.

Nicholas was great to work with. He answered all the questions we had.

When I acquired Medical Guardian for my mom, they made it EXTREMELY easy. The sales consultant, Summer was great! She explained everything and I could understand her. My mom passed away and now I’m trying to cancel the service. I still had Summer’s direct line phone number. She answered and was very friendly. But to cancel service you have to talk to the Retention department. Summer transferred me and after holding for 10 minutes, I hung up and called back. I wanted to make sure I was calling during their normal hours. Someone else picked up the sales line immediately. They confirmed the retention department is open. I started this process at 8:00 a.m. apparently, right when they opened. The automated system wanted to know why I was cancelling. I stated “My mom passed away”. The automated system offered their condolences. SMH.

Great system. Works as described. Used it several times. One problem is battery life. Other systems not rated as well have batteries with longer life. Even though I stay with it because it works well.

The device works well. The company has been very responsive. I wish they made some sort of accelerometer device, maybe it is a feature in their watch. Also for people with dementia, if there were some say to remind them of what they can do in emergency situations it would be nice.

Sales associates was extremely helpful. She asked me a little about who I was shopping for and some simple background about him so she could make sure she was making the right recommendations. She was not pushy and did not feel like a sales person but rather an advocate. The quote was reasonable and easy to understand without too many “extras” thrown at me that I did not need. We have not yet received the medical alert device so I cannot comment on it but as far as the experience, I feel confident this will give us the peace of mind we need for my dad.

Easy to set up, staff is very knowledgeable and responsive. I have never used this system in an emergency so I can’t speak to that. However I have no doubt that this system will work as advertised, from what I have learned from my research into comparative systems on the market.

My mother fell and rolled down 12 Step. Medical alert did not go off. Thank God someone was with her. I called following day see if alarm worked was told it did not show fall and that battery was low. Care giver had put alert on mom that morning after full night charge. Light was green. This is the second time this has occurred for a family member same company. I'm a health care provider who has recommended this product to others due to stop and drop system. I can assure you I will not make another for a poor run system. I had also reported this to management and not heard back from anyone. Very disappointed. We pay good money for our loved ones to remain in home to feel to there is another system to help watch our for safety.

My elderly father lives part time in Missouri and full time in Hawaii. He only lives alone in Missouri and needs the fall detection while he is here the 3 months. I called in December when he returned to the islands to turn off the service to the device. They refunded me part of what they charged me. I checked today and they had gone back to charging me and said they had a new policy that stated they could only turn off the service for 3 months and then return to charging us again. This was not what I was told when we bought the device. They said there was no issue with suspending the service and reactivating for only the time it was needed. I guess this wasn’t the way it was presented. Be aware and watch your bank account if you use a card. I had also requested that they not do auto-pay. That was ignored as well.

I originally purchased my Medical Guardian to give me another step in safety peace of mind. I've had several incidents of falling since Jan 20/2023. Each fall exasperated other medical issues. After speaking with my wife we decided to order her a Medical Guardian.

DO NOT trust Medical Alert Systems with your loved one’s safety. Our 91-year-old father fell and pressed his medical alert button for immediate help. Someone answered but did absolutely nothing. No help was sent. No follow-up. He was left alone on the floor for nearly two hours. The only reason he got help is because he somehow found the strength to reach a nearby phone and called a family member. We then contacted the Boston Fire Department, who responded right away and helped him (God bless them!!!). The system we were paying for completely failed him.

We used Medical Guardian several years ago when mom had surgery and we wanted some extra security for her. She fell again in the winter, and so we signed up again with their new MG Move device. Sadly, the device never worked, out of the box it just showed error codes. But also it was very slow to arrive, and showed up with no instructions. You needed to dive into their website to learn that you supposedly just needed to push the test button and everything would be set up. Sadly, that just showed error, so we needed to spend hours on the phone getting through their device support team, who were supposedly trying different fixes. It never worked.

I've used Medical Guardian for several years since my husband passed away. They are reliable and efficient. My family and close friends know they will be contacted if I'm having a medical emergency. Last September I fell from a stepladder and could not get up. Fortunately my medical guardian lavaliere was on. I had 2 tears in my rotator cup and 3 compression fractures in my back. They called the EMTs for me and gave them my entry information. Otherwise I would have pain on the floor for hours.

I’m not at all happy with the necklace. It’s supposed to have fall protection but has never off in the 5 times I’ve fallen. I’d like the company to send me a return address label so I can returned it. I will never use the again. What else can I say but I don’t want it anymore!!!!

At age 90 and living alone in a rural area, I'm grateful for my Medical Guardian which I wear daily (except when I'm with people) for the feeling of security it provides me. I rarely fall and take care not to fall but know that I could fall at any time. I've had my Medical Guardian for going on three years now and thankfully have never had to use it.

The Medical Guardian system worked very well for my family member, Dawn ** for around two years. It gave us peace of mind and more safety for her as she navigated physical challenges. We were very satisfied. At this time, we wish to cancel the service because as of March 1, she moved into an assisted living facility and no longer needs this help. How do I do this? Sincerely, Kathleen **

At first, I was reluctant to get an alert system, but this is so easy to use and reliable. I'm sorry I didn't get it earlier. The wristband looked heavy and awkward but is light as a feather, and you don't notice it at all. If something happens their on the line within minutes, putting you in contact with help.

I have contracted with Medical Guardian for many years and have found their service to be outstanding. The only thing that is absolutely maddening about them is their incompetent billing department!!!! I go through this every year - multiple concerned calls from them despite the fact that I have called in payment BUT IT IS NEVER NOTED NOR DEDUCTED BY THEIR COMPANY! This year FOUR TELEPHONE CALLS AND STILL NO RECORD OF PAYMENT. I live in fear that the service will be disconnected when it is my only form of getting helping should an emergency occur. I am seriously considering dropping them in the future because they just can't seem to process my payments. Dealing with this billing problem is so time consuming and totally FRUSTRATING.

Great service anytime I have a question or issue with my device. My rep was extremely polite, very knowledgeable, and forwarded me to the correct department. This is a must have device for senior citizens, or anyone. It’s affordable and legit. I recommend them highly.

Medical Guardian is a reliable medical alert company offering user-friendly devices, fast emergency response, and flexible monitoring plans. Its systems provide peace of mind for seniors and caregivers, with GPS tracking and fall detection options. Customer service is responsive, and setup is simple, making it a trusted safety solution overall.

The first thing Medical Guardian needs to do is to tell you to call their customer support number first for assistance setting the device up. The device works great, but the administrative end of their business stinks. It took five calls for them to finally get my phone number correct and to realize I had an account using the auto answer. The app for the device was not easy to set up. Make sure to have your account number available. Every time you log in you need to put in your user name and passcode. I wish the app would just remember the username and passcode. The app counts calories and steps.

I like the security Medical Guardian gives. I'm often alone and subject to falling. I need the protection this device gives in case of a fall. That, plus in the case of any other medical emergency. It is easy to charge and works well as a watch. I like the pedometer included. The device is not bulky and quite attractive.

Customer service has just one from live to AI support. The watch is a piece of JUNK. They have replaced the watch 3 times. It self disconnects multiple times from the cradle and says charging. It does this even when charge is at 100% Have to wait for call back from their IT department 24-48 hours. Am ready to cancel contract.

No one in customer service can verify when I will receive my order. They just keep saying 7 to 10 days. No answer as of this date. It has been more than enough days and product should have been delivered by now.

The device and emergency notification works well. Customer service sucks! You cannot contact a live person on weekends or holidays or in the evening. For a device of this type customer service should be available 24/7/365!

We signed up with Medical Guardian for my 89 year old mother. She has fallen more than 6 times with no response from MG. After the first year we received a bill for double the annual fee of the first year. What a scam! I am horrified that a company would take advantage of our elderly population. We put a great deal of trust in the fact that our mother was safe only to find it doesn't work. We cancelled the service and are returning the device. I certainly hope we don't encounter the difficulty with cancellation expressed by other reviewers.

This company has been harassing me since October of 2025 when I called to cancel my account. The credit card they were billing was closed, so they have the audacity to find access to my other credit cards so they can continue billing. Initially, there was no written communication because they will only give you a phone #. When you call, the minimum wait time is 15 minutes; when you finally connect, they hang up on you. I have sent them numerous cancellation notices via email which they totally ignore....finally was able to write after they actually sent me an email. They are committing fraud; taking advantage of old people so they make a huge profit. They are crooks.

From my initial phone call to receiving the product, set up and my parents daily use, Medical Guardian has been outstanding to work with. Each encounter has been positive. The Medical Guardian is staff have been great to work with answering all questions, assisting with any issues or questions we’ve had. Response to alarms has been a positive experience as well.