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LifeStation

LifeStation

 4.6/5 (1472 ratings)
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About LifeStation

LifeStation knows that it's hard to choose the best medical alert device. Their mission is to ensure that anyone looking for a medical alert device will be well equipped to make an informed decision. They are a leader in the industry with a 5-DAY GPS BATTERY LIFE and a 30-DAY MONEY BACK GUARANTEE. Recently, LifeStation rolled out an exclusive feature named “Find My Loved One”, which is unprecedented in their industry.

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    Overall Satisfaction Rating

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    Pros

    • No long-term contracts
    • Fall detection technology
    • 24/7 support

    Cons

    • No activity monitoring

    Bottom Line

    LifeStation claims the fastest response times. Optional fall detection is available, but they lack other services like smoke monitoring. The caregiver service notifies family and loved ones in the event of an emergency.

    Top LifeStation Reviews

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    Rated with 5 stars
    Verified

    I've had a stroke and although I can manage on my own, I'm always afraid of what would happen if I fell and I couldn't get up, or if my heart started acting up... So, it's nice to...

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    Rated with 5 stars
    Verified

    I recently switched ... to LifeStation because LifeStation's infrastructure is more flexible, allowing an unlimited number of people on the emergency call list, setting up emergen...

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    About LifeStation

    LifeStation offers a push-button medical emergency response at home or on-the-go thanks to GPS monitoring. LifeStation can provide fall detection technology, and their wearable help buttons are waterproof. Plus, the LifeStation lockbox helps ease logistics in case the user cannot answer the door due to an emergency.

    LifeStation service can move with you in the event you relocate and repair or replace both equipment and batteries at no extra cost. The 30-day money-back guarantee allows LifeStation customers to try the system risk-free, though customers must pay for return shipping.

    LifeStation medical alert systems

    Seniors who live alone or with other seniors but would like to remain in their homes longer might choose LifeStation medical alert system for added security. Those with mobility issues can also benefit from LifeStation medical alarm service.

    • In-Home Traditional: In-Home Traditional service from LifeStation includes an emergency console and a wearable button (choice of pendant or wristband) with 24/7 care center monitoring. Pricing begins at $25.95 per month for a landline connection. Contact the company for pricing with cellular service. 
    • In-Home Plus: In-Home Plus provides a wearable button and emergency console for customers without a landline. 
    • Mobile with GPS: LifeStation’s enhanced location service with GPS helps identify your location if you experience an emergency away from home.
    • Fall detection: A wearable device with fall detection technology automatically notifies LifeStation operators if it senses a fall has occurred, even if the wearer is unable to push the button.

    LifeStation equipment

    All LifeStation equipment is UL listed and FCC approved. LifeStation medical alert devices are tested before shipped to customers, and faulty equipment will be replaced with no charge to the consumer. 

    • Two-way communication console: The emergency console plugs into an outlet in your home and connects to the phone line (or cell service). When you push the help button, the emergency console contacts the care center and activates two-way voice communication. The console has 32-hour back-up batteries in case of a power outage.
    • Medical alert pendant: The medical alert pendant is a small, waterproof device with a button worn around the neck. When you press the button, it sends a signal to your in-home emergency console and contacts the care center.
    • Medical alert wall button: If the LifeStation member pushes the wall-mounted button, it sends a signal to the emergency console to contact the care center and enable two-way voice communication.
    • Bathroom/hallway help button: Extra help buttons can be mounted low to the ground in bathrooms, hallways and bedrooms for easy access. Price for one button is $3.49 per month but drops to $2.99 each for three and $2.49 for six buttons. Help buttons are waterproof and come with adhesive for mounting.
    • Lockbox: In the event you cannot answer the door for medical responders and caregivers, they will get a code for a lockbox outside of the home for $2.99 per month

    LifeStation caregiver tools

    LifeStation includes AlertMessage service that notifies loved ones or caregivers in case of an emergency. In the event the LifeStation subscriber pushes the button, an email will automatically be sent to the caregivers listed on the contact list. This allows family members to immediately know if there is an issue.

    The Lock Box option allows caregivers and emergency personnel to have access to the home if the subscriber is unable to answer the door.

    The console will also contact the care center to trigger an automatic email to caregivers if back-up batteries are low or the signal has been disconnected (i.e., unplugged from an electrical outlet or phone jack). When the user tests the console, it also sends an email to those on the contact list.

    LifeStation pricing

    LifeStation costs begin at $21.95 per month for subscribers who pay upfront for the whole year (total $263.40). Paid quarterly, the monthly price comes to $27.95 ($111.80 per payment or $335.40 for a year). Subscribers who make monthly payments pay $29.95 per month ($359.40 for a year). 

    Payments include equipment rental and 24/7 monitoring service. Monitoring for an additional user in the same household costs $3.99 per month. One Bathroom/Hallway Help Button costs $3.49 to add on, but the price per button drops as you order more, with a total of six buttons costing $2.49 each. The Lock Box costs $2.99 per month. Optional service add-ons, including fall detection and mobile service with GPS, are available for an additional fee.

    LifeStation Reviews

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    How do I know I can trust these reviews about LifeStation?
    How do I know I can trust these reviews about LifeStation?
    • 3,481,218 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 17, 2021

    Several years ago we researched and chose Lifestation as the alert necklace service for our mother. Many times we were alerted when it was moved inadvertently. Rather than being annoyed we were happy to know she was ok. One time the product did exactly what it was supposed to do and sent help and notified us. We were so thankful.

    NOW we have been told that we will not be notified unless EMS is called or if she presses her button (which is an issue since she gets confused.). We were also never notified of this change! She just fell two days in a row (hard falls) and the necklace did not go off. This is a real issue. When calling about this the worker checked the signal and was helpful but had no answer and had to refer to a supervisor. She did her best. From the beginning the supervisor Asia was brusque, rude and dismissive.

    When asked about the issue of 2 falls and no alert activations, her response included “even with hard falls you may have to push the button”. When I said that requiring a button push for notification would not work for us, I was told that is way it has always been (which it has not based on our text records.) When I said then I would need to call some other companies since that feature was extremely important for us, she responded “well all companies are alike and do the same thing so go ahead!” WOW.

    We will be canceling our Lifestation “service” and even if another device works exactly the same way, we will change to a company with supervisors that are much less rude. That should be easy to do. Sorry Lifestation, your changed policies without notification and your rude supervisor has lost one customer. Maybe others will also be alerted.

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    Rated with 1 star
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    Verified Reviewer
    Original review: April 12, 2021

    After a week, replacement still not mailed out to me. I live 20 minutes from the facility. The nature of the product is a mismatch to how they handle replacement devices. They lack empathy and display a total disinterest in customer concern and the purpose of the product. Everything is great as long as your device is working properly.

    2 people found this review helpful

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      Rated with 4 stars
      Verified Reviewer
      Original review: April 1, 2021

      It has gone off 3 times without me knowing it. 2 times someone starts talking to me surprised the hell out of me. 3rd time fire department showed up just as I was getting phone call from friend saying she had got a notice that it had gone off. I was outside when it must have happened but did not hear anyone talking. I don't hear well but still don't understand why I didn't hear any voice.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: March 15, 2021

      I recently cancelled my account because I am relocating and had a problem returning my equipment. I had a wonderful customer service rep named Christina who was absolutely wonderful. She was so pleasant, capable and definitely helped me with all my problems. Restored my faith in people and in companies. I would recommend this company very highly to all!!!

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      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: July 10, 2020

      My name is Patricia **. I use the device, not Tiffany **. She's my daughter. I recently moved to **. Bellevue, Ne. 68123. That move took place on 05/31/20. I was living at ** Bellevue, Nebraska. 68005.

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: July 1, 2020

      What they dont tell you is that if you do not want the service, they will Covid-19 hit and I lost my job and my mother ended up in Hospice Care. I called and inform Lifestation to cancel the account and was informed I could not cancel until they received the product back. Minds you, I had no money to ship it back. They claim they mailed a shipping label which never arrived.

      1 month later and still nothing but yet they were continuing to take the payment out of my account, putting my bank account into negative balance and causing overcharge fees. I continued to call. They not once tried to work with me even knowing the product was disconnected and boxed ready to ship back. Then finally after about 2 months they decided to email me the package label but then I had a hard time getting it printed due to everything being shut down due to the Covid-19. No matter how many time I called and begged for them to work with me, they did not budge. They continued to charge me every month knowing I did not have the money in my bank. I would never recommend them to anyone!

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 24, 2020

      On several occasions, when the system was activated, it took a technician at least 4 minutes, sometimes more, to call me and respond to my call for help. I could have died while waiting for them to call me!

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 2, 2020

      I called customer service at 1 800 998 2400 on 3/2/20. No response on the phone call. They force you to leave a message after 9 minute saying you will be contacted asap. After 40 minutes still no response. Called a second time, same result. Very disappointing for a company that claims great service. Tom

      10 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 11, 2020

      I already knew what type of system I needed, and was ready to go with another vendor even though I was not happy with the price point, I checked into LS and found the same system but at a significantly lower price, I just get my system delivered today and it was as easy as they said.

      3 people found this review helpful
      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 17, 2020

      Price is best among highly rated systems; however, their service is erratic; (1) specifically, we bought the extra "fall down" feature, but today Burton fell down, did NOT get a call back and when he pressed the button the service said, "We do NOT call you; you have to press button to call us." Didn't your records show that we paid extra for the fall-down button and feature???

      (2) As company recommends, at end of our first month of service, we pressed button to confirm that our connection was working properly. However, after waiting nearly a minute (between time from initial pick-up, to their transfer and wait), THEN the recording said the signal was too weak and they could not connect. Before accepting the LifeStation system we tested (called via the button) from 5-6 different location in our 10 floor high-rise concrete/steel building, including in the basement and on the elevator. This test of service call was from Burton's kitchen (7th floor of building), so NO acceptable reason for failed connection.

      9 people found this review helpful

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        LifeStation FAQ

        How does a LifeStation alert system work?
        The LifeStation medical alert system consists of an emergency console and a wearable help button. The console plugs into an electrical outlet and a landline (or connects to cellular service). The user wears the help button as a wristband or pendant.

        When the wearer pushes the button on the LifeStation base unit, it enables two-way voice communication with a care specialist. The operator will ask the wearer about their emergency, and determine if medical services should be dispatched. If the wearer is unable to respond, the operator will follow the personalized emergency plan that you make when you sign up for service. Either way, the care specialist stays on the line until help arrives. An automatic email notification is also sent to the caregivers on the wearer’s contact list.

        What is LifeStation’s average response time?
        LifeStation’s average response time is 20 seconds.
        Do I have to sign a contract to get a LifeStation medical alert system?
        Yes, LifeStation requires subscribers to sign a monitoring agreement. Service is provided on a month-to-month basis.
        What is LifeStation’s cancellation policy?
        If you don't like the LifeStation medical alert device, you can return it through LifeFone customer service — be sure to save the shipment box for easy returns.
        Does it cost extra to add my spouse to LifeStation monitoring service?
        Adding a spouse to LifeStation monitoring service costs $3.99 per month.
        Where are LifeStation monitoring centers located?
        LifeStation monitoring centers are located in the United States.
        Does LifeStation offer a warranty on medical alert devices?
        LifeStation is responsible for replacing any faulty equipment, including batteries, at no extra cost. However, the LifeStation button is extremely durable and can withstand a normal fall.
        Does LifeStation offer a free trial period?
        LifeStation offers a 30-day money-back guarantee and the customer pays for return shipping.
        Do LifeStation medical alarm systems require a landline?
        LifeStation In-Home Traditional works with a landline. In-Home Plus systems are designed for customers without a landline.
        Are LifeStation mobile medical alert systems waterproof?
        LifeStation wearable buttons and wristbands are waterproof. The emergency console is not waterproof.

        Do we recommend LifeStation?

        Yes. Monitoring service, along with the LifeStation personal emergency plan, gives family and caregivers peace of mind that their loved ones have access to help. In an emergency, a certified care specialist answers the call when the help button is pushed. Although fall detection does not detect 100% of falls, it’s an added layer of protection. The system works anywhere in the U.S. and you can take it with you if you move.

        LifeStation Company Information

        Company Name:
        LifeStation
        Year Founded:
        1976
        Address:
        2 Stahuber Avenue
        City:
        Union
        State/Province:
        NJ
        Postal Code:
        07083
        Country:
        United States
        Website:
        www.lifestation.com