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Cox Homelife Care

Cox Homelife Care
Call toll free
(800) 866-9107
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Overall Satisfaction Rating 4.35/5
  • 5 stars
    24
  • 4 stars
    7
  • 3 stars
    6
  • 2 stars
    2
  • 1 stars
    0
Based on 39 ratings submitted in the last year
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Freedom. Independence. Peace of mind. Cox Homelife Care gives seniors the confidence to live life on their own terms – in their own home and while on-the-go. The new medical alert service from Cox is currently available in Cox Oklahoma City service areas only. It’s the medical alert system that keeps seniors connected 24 hours a day with trained care professionals and to their loved ones on a mobile app. With innovative devices like a pendant that automatically detects a fall and a mobile app for family members to be informed in the case of an emergency, Homelife Care allows seniors to lead more active and fulfilling lives in the comfort of their homes or while away from home.

Homelife Care Home service is $34.99 per month and Homelife Care Go service is $44.99 per month.

There is a one-time charge of $50, which can be paid in split payments over 4 months. Additional devices can be purchased separately.

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Cox Homelife Care Reviews

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Page 2 Reviews 11 - 20
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 31, 2019

I’m gonna be 91 and my four sons insisted that I should have something if I fall. One of my sons lives here in town. He was trying to get TV, phone and internet altogether, so we did the security on Cox. The service people have been really nice. I've had Cox Homelife Care for less than a year. Now, I've got the thing around my neck and it's a bother. I forget that I have it on most of the time but if you bend over or press up against something, you know. Also, it’s terribly expensive, especially when you’re on a limited income and you’re by yourself.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 13, 2019

I had another medical alert, which I've had for years, but I never used it. I called an ambulance twice and run down to the hospital. I figured that was faster than the others, so I just called. We were having a lot of troubles with it so my kids chose to change. I’ve just had Cox Homelife Care yesterday and when I hit the button, their reps came on the line. They wanted to know what my trouble was and I told them I was just careless and I hit the button.

Cox Homelife Care response

Thanks for taking time to share your experience, Margaret. We don't charge for calls you make through the service, so feel free to press the button even if only to test that it's working. I'd like to know if there's anything we can do so you are more satisfied with Cox Homelife Care. I'll private message you to talk more. Thanks, Brittany

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2019

I was in a nursing home and I was fixing to come home. I needed something to help me and I decided to get a medical alert device. I had one but it was no good at all. So, I switched to Cox Homelife Care and so far, the device has done what it said it was going to. When I fell and I couldn't get up, I called them and they came right to me.

Cox Homelife Care response

Hi Peggy, I'm glad we've been able to help you and you feel protected. Thank you for taking some time to let us know how we're doing, and please push the button whenever you need help. Thanks, Brittany

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 10, 2019

My wife passed out and was on the floor once. We thought that she needed something so we got her Cox Homelife Care. We've had the device go off a couple of times and they were pretty good about calling. However, it's a little awkward. We don't remember how to avoid them having to call us, so we have to wait. Their reps explained the process to us, but it was not something that either my wife or myself could retain. Also, we must've understood Cox because we didn't think it was going to be as expensive as it turned out to be. The cost is $45, but we were under the impression it was 25. Now, my wife's health has been pretty stable. She has been doing some rehab and doesn't seem to be having dizziness. We're getting ready to cancel our service at the end of the month as I don't think we need it. It has gone off a couple of times inadvertently and it's an expense that I think we can avoid.

Cox Homelife Care response

Hi Roger, I'm sorry to hear you aren't totally satisfied with your service. I'd like to connect with you and see if there's something I can do to help. If the Pendant is false detecting a fall, you can press and hold the button to cancel a call. However, we don't mind at all that you call. We want to hear from you and it's ok if there's not an emergency. You don't get charged for calls. I'm glad to hear your wife's health is better. We believe our service is helpful in letting folks live confidently, so we hope you consider keeping the service for added peace of mind. I will direct message you to get your contact information. Thanks, Brittany

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2019

I have Cox Homelife Care with the protector that I wear. I feel more comfortable having it. I've had a lot of falls so having it gives me comfort. I know I'll have someone checking on me if I fall.

Cox Homelife Care response

Thank you, Sunnie, for taking time to share your experience. We're happy you chose Cox and are here to help when you need it. Thanks, Brittany

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2019

I’ve got really bad arthritis and I have seizures. I'm on a wheelchair as well. I had to get a medical alert device and I got Cox Homelife Care because they’re better than others. The battery of the device is good and tough. Not too long ago, I put the device on lock and I didn’t know how I got that off but it's already unlocked so it’s okay. Also, I like that the team is capable and they understand. I like everything they provide and it's very good service. If I had to call and contact them, they would act fast and contact my son. So, I feel more protected.

Cox Homelife Care response

Hi Davida, I'm happy to hear you're pleased with your Cox Homelife Care service - thanks for taking time to let us know. If there's ever anything we can do for you, please call. Thanks, Brittany

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2019

I have Parkinson’s. I also have a balance problem and I’ve had a few falls, so I really need something that I could have with me. We just had a conference with Cox Homelife Care and we're waiting to get the wrist one when they come up with it. Their rep was very nice, had all the information that we were interested in and explained everything well.

Cox Homelife Care response

It's great to hear you enjoyed your experience with us, Mary-Jo. Thank you for taking the time to tell us how we're doing. We'll keep you posted on the future enhancements. Please let us know if there's anything we can ever do. Thanks, Brittany

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 22, 2019

My father-in-law who is in my care is very ill. We got him a Cox Homelife Care medical alert device and put it in the bathroom so in case he fell there, he'd have something to jerk the line. One time, I used the device to call an ambulance 'cause I couldn't find my phone. I'd definitely recommend Cox Homelife.

Cox Homelife Care response

Hi Todd, thank you for taking the time to tell us how your experience is going. It's great to hear the service has been helpful. Please give us a call if you ever need additional assistance or have questions about the service. Regards, Brittany

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 23, 2019

We signed up for a bundle and Cox Homelife Care had a great deal. Their reps were very helpful. When I'm gone my dad can call for help.

Cox Homelife Care response
Hi Cindy,

Thank you for taking some time to let us know how we did. We're happy to hear it was a good experience. Please don't hesitate to call us if you ever need anything. Thanks, Brittany

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2019

I’ve put off my Cox medical alert a couple of times accidentally. It doesn’t take much to turn in on. So, sometimes, when I’m putting it on, I accidentally hit it. But I guess it’s good in case you fall.

Cox Homelife Care response

Hi Nancy, thanks for letting us know how it's going. I'm sorry to hear it's a little more sensitive than you anticipated. Rest assured, though, that we do not charge you for accidental calls to our Care professionals - we want to hear from you. As you've likely experienced, the call monitors will confirm you don't have an emergency and will cancel the alert. In the case of an actual emergency, they will send emergency services. If there's anything we can do to make your experience with Homelife Care better, please let us know. Thanks, Brittany

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Cox Homelife Care Company Information

Company Name:
Cox Homelife Care
Address:
6205-B Peachtree Dunwoody Road NE
City:
Atlanta
State/Province:
GA
Postal Code:
30328
Country:
United States
Phone:
(800) 866-9107
Website:
www.cox.com

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