West Virginia

State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest.  To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.  

State Offices
Jill Miles
Deputy Attorney General
Consumer Protection Division
Office of the Attorney General
812 Quarrier Street, 6th Floor
P.O. Box 1789
Charleston, WV 25326-1789
Toll free in WV: 1-800-368-8808
Fax: 304-558-0184

Karl Angell, Jr., Director
Division of Weights and Measures
570 MacCorkle Avenue
St. Albans, WV 25177
304 722-0602
Fax: 304-722-0605

City Office
Nemo Nearman, Director
City of Charleston
Department of Consumer Protection
P.O. Box 2749
Charleston, WV 25330
Fax: 304-348-8157

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.  

Sharon Bias
Commissioner of Banking, State Capitol Complex
Building 3, Room 311
1900 Kanawha Blvd. East
Charleston, WV 25305-0240
Toll free in WV: 1-800-642-9056

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.  

Hanley C. Clark
Commissioner, Department of Insurance
1124 Smith St. (25301)
P.O.Box 50540
Charleston, WV 25305-0540
Toll free in WV: 1-800-642-9004
Fax: 304-558-0412

Sources include the Consumer's Resource Handbook, U.S. General Services Administration.  We welcome updates and corrections.  Please address the Webmaster.

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