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Vermont

State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices
John Hasen
Assistant Attorney General and Chief
Public Protection Division
Office of the Attorney General
109 State Street
Montpelier, VT 05609-1001
802-828-5507
Fax: 802-828-2154
E-mail: jhasen@ag10.atg.state.vt.us

Bruce Martell, Supervisor
Consumer Assurance Section
Department of Agriculture, Food and Market
116 State Street
Montpelier, VT 05602
802-828-2436
Fax: 802-828-2361

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Elizabeth R. Costle
Commissioner, Banking, Insurance, Securities and Health Care Administration
89 Main Street
Drawer 20
Montpelier, VT 05620-3101
802-828-3301
Fax: 802-828-3306
Web site: www.state.vt.us/bis

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Elizabeth R. Costle
Commissioner, Department of Banking, Insurance, Securities and Health Care Administration
89 Main Street
Drawer 20
Montpelier, VT 05620-3101
802-828-3302
Fax: 802-828-3301
Web site: www.state.vt.us/bis

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.