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Virgin Islands

State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

Petra Phipps, Commissioner
Department of Licensing and Consumer Affairs
Property and Procurement Building
Subbase #1, Room 205
St. Thomas, VI 00802
809-774-3130
Fax: 809-776-0605

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Kenneth Mapp
Lieutenant Governor, Commissioner of Insurance, Chairman of Banking Board
Kongen's Garden #18
Charlotte Amalie
St. Thomas, VI 00802
340-774-2991
Fax: 340-774-6953

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Gwendolyn Brady
Director of Insurance
Kongen's Garden #18
St. Thomas, VI 00802
809-774-2991
Fax: 809-774-6953

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.