State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices
Frank Seales, Jr., Chief
Antitrust and Consumer Litigation Section
Office of the Attorney General
900 East Main Street
Richmond, VA 23219

Robert Colvin, Program Manager
Office of Consumer Affairs
Department of Agriculture and Consumer Services
Washington Building, Suite 100
P.O. Box 1163
Richmond, VA 23219
Toll free in VA: 1-800-552-9963
TDD: 804-371-6344
Fax: 804-371-7479

County Offices
Gail M. Lucas, Program Manager
Office of Citizen and Consumer Affairs
#1 Court House Plaza, Suite 310
2100 Clarendon Blvd.
Arlington, VA 22201
Fax: 703-358-3295
Web site:

Ronald Mallard, Director
Fairfax County Department of Telecommunications and Consumer Services
12000 Government Center Parkway
Suite 433
Fairfax, VA 22035
Fax: 703-222-5921

City Offices
Prescott Barbash, Administrator
Alexandria Office of Consumer Affairs
City Hall, P.O.Box 178
Alexandria, VA 22313
TDD: 703-838-5056
Fax: 703-838-6426

Robert Gill, Coordinator
Division of Consumer Affairs
City Hall
Norfolk, VA 23510
TDD/TTY: 757-441-1065
Fax: 757-664-4889
Web site:

Cathy Townsend Parks, Director
Consumer Affairs Division
Office of the Commonwealth's Attorney
Judicial Center, Bldg. 10B
2305 Judicial Blvd.
Virginia Beach, VA 23456-9050
Fax: 757-427-8779
Web site:

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

E.J. Face, Jr.
Commissioner, Financial Institutions
1300 E. Main Street
Suite 800, P.O. Box 640
Richmond, VA 23218-0640
Toll free in VA: 1-800-552-7945
Fax: 804-371-9416
TDD: 804-371-9206

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Alfred W. Gross
Commissioner, Bureau of Insurance, State Corporation Commission
P.O. Box 1157
1300 East Main Street (23219) (only for special delivery and walkins)
Richmond, VA 23218
Toll free in VA: 1-800-552-7945
TDD: 804-371-9206
Web site:

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.