State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices
Mark S. Williams, Director
Division of Consumer Affairs
Fifth Floor
500 James Robertson Parkway
Nashville, TN 37243-0600
Toll free in TN: 1-800-342-8385
Fax: 615-532-4994
Web site:

Cynthia Carter
Deputy Attorney General
Division of Consumer Protection
Office of Attorney General
425 Fifth Ave. N., 2nd Floor
Nashville, TN 37243-0491
Fax: 615-532-2910

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Bill Houston
Commissioner, Financial Institutions
John Sevier Building
500 Charlotte Avenue, 4th Floor
Nashville, TN 37243-0705
Fax: 615-741-2883

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Doug Sizemore
Commissioner, Department of Commerce and Insurance
500 James Robertson Parkway
5th Floor
Nashville, TN 37243-0565
615-741-2218 (consumer insurance services)
Toll free in TN: 1-800-342-4029 (consumer insurance services)
Toll free in TN: 1-800-525-2816 (counseling for seniors)
Web site:

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.