State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices
Joseph Goldberg, Director
Bureau of Consumer Protection
Office of the Attorney General
Strawberry Square, 14th Floor
Harrisburg, PA 17120
Toll free in PA: 1-800-441-2555
Fax: 717-787-1190
Web site:

Irwin Popowsky, Consumer Advocate
Office of Consumer Advocate
Office of the Attorney General
Forum Place, 5th Floor
555 Walnut Street
Harrisburg, PA 17101-1921
717-783-5048 (for utilities only)
Fax: 717-783-7152
Web site:

Regional Offices
Michael Butler, Deputy Attorney General
Bureau of Consumer Protection
Office of the Attorney General
1251 South Cedar Crest Blvd.
Suite 309
Allentown, PA 18103
Fax: 610-821-6529

E. Barry Creany
Senior Deputy Attorney General
Bureau of Consumer Protection
Office of the Attorney General
171 Lovell Avenue, Suite 202
Ebensburg, PA 15931
Toll free in PA: 1-800-441-2555
Fax: 814-949-7942

Jesse Harvey
Deputy Attorney General
Bureau of Consumer Protection
Office of the Attorney General
919 State Street, Room 203
Erie, PA 16501
Fax: 814-871-4848

Bureau of Consumer Protection
Office of the Attorney General
132 Kline Village
Harrisburg, PA 17104
Fax: 717-772-3560

Sherri G. Patchen
Deputy Attorney General
Bureau of Consumer Protection
Office of the Attorney General
21 South 12th Street, 2nd Floor
Philadelphia, PA 19107
Toll free in PA: 1-800-441-2555

Stephanie Royal
Deputy Attorney
Bureau of Consumer Protection
Office of the Attorney General
Manor Complex, 6th Floor
564 Forbes Avenue
Pittsburgh, PA 15219
Toll free in PA: 1-800-441-2555
Fax: 412-565-5475

J.P. McGowan
Deputy Attorney General, Bureau of Consumer Protection
Office of the Attorney General
Samter Building, Room 214
101 Penn Avenue
Scranton, PA 18503-2025
Fax: 717-963-3418
Toll free: 1-800-441-2555

County Offices
Sydney Elkin, Director
Beaver County Alliance for Consumer Protection
699 Fifth Street
Beaver, PA 15009-1997
Fax: 412-728-6762

Michael Bannon, Director
Bucks County Consumer Protection
1260 Almshouse Rd., 4th Floor
Doylestown, PA 18901
215-348-6060 or 215-348-7442
Fax: 267-885-1420

Robert Taylor, Director
Chester County Weights and Measures/Consumer Affairs
Government Services Center, Suite 390
601 Westtown Road
West Chester, PA 19382-4547
Toll free in PA: 1-800-692-1100

Ric LeBlanc, Director
Cumberland County Consumer Affairs/Weights and Measures
One Courthouse Square
Carlisle, PA 17013-3330
Fax: 717-240-6490

Evelyn Yancoskie, Director
Delaware County Office of Consumer Affairs
Media Courthouse
201 West Front Street
Media, PA 19063
Fax: 610-566-3947

Montgomery Co. Office of Consumer Affairs
Montgomery County Courthouse
P.O. Box 311
Norristown, PA 19404-0311
Toll free nationwide: 1-800-441-2555
Fax: 610-278-3556 or 717-963-3418

City Office
Bruce Sagel
Chief, Economic Crime Unit
Philadelphia District Attorney's Office
1421 Arch Street
Philadelphia, PA 19102
Fax: 215-686-8765

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Robin L. Wiessman
Secretary of Banking and Securities
Market Square Plaza
17 North Second Street, Suite 1300
Harrisburg, PA 17101-2290
Toll free in PA: 1-800-PA-BANKS
Fax: 717-787-8773
TDD: Toll free: 1-800-679-5070

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

M. Diane Koken
Insurance Commissioner
1326 Strawberry Square
13th Floor
Harrisburg, PA 17120

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.

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