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State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Office
Peter Sheperd, Attorney in Charge
Financial Fraud Section
Department of Justice
1162 Court St. NE
Salem, OR 97310
503-378-4732
503-378-4320 (hotline)
503-229-5576 (in Portland only)
Fax: 503-378-5017
E-mail: boj@state.or.us
Web site: www.doj.state.or.us/FinFraud/welcome3.html

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Richard Nockleby
Administrator, Division of Finance and Corporate Securities
350 Winter Street, NE
Room 21
Salem, OR 97310
503-378-4140
Fax: 503-947-7862
TDD: 503-378-4387
Web site: www.cbs.state.or.us/external/dfcs

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Nancy Ellison
Administrator
Insurance Division
350 Winter Street, NE
Room 440-2
Salem, OR 97310-0765
503-947-7984
Fax: 503-378-4351
E-mail:dcbs.insmail@state.or.us
Web site: www.cbs.state.or.us/external/ins/index.html

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.