North Carolina

State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Office
Alan Hirsch
Special Deputy Attorney General
Consumer Protection Section
Office of Attorney General
P.O. Box 629
Raleigh, NC 27602
Fax: 919-716-6050
Web site:

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Hal Lingerfelt
Commissioner of Banks
P.O. Box 10709
Raleigh, NC 27605
Fax: 919-733-6918
Web site:

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Wayne Goodwin
Commissoner, Department of Insurance
Dobbs Building,
430 North Salisbury Street
P.O. Box 26387
Raleigh, NC 27611
Toll free in NC: 1-855-408-1212

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.