State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Office
Doug Ommen, Chief Counsel
Consumer Complaint Unit
Office of the Attorney General
P.O. Box 899
Jefferson City, MO 65102
Toll free in MO: 1-800-392-8222
TDD/TTY toll free in MO: 1-800-729-8668
Fax: 314-751-7948

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Earl Manning
Commissioner of Finance
P.O. Box 716
Jefferson City, MO 65102
Fax: 573-751-9192
TDD: toll free in MO: 1-800-735-2966

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Jay Angoff
Director, Department of Insurance
301 West High Street, 6 North
Jefferson City, MO 65102-0690
Toll free in MO: 1-800-726-7390

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.