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Minnesota

State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Office

Curt Loewe
Director, Consumer Services Division
Minnesota Attorney General's Office
1400 NCL Tower
445 Minnesota Street
St. Paul, MN 55101
612-296-3353
Toll free: 1-800-657-3787
TDD/TTY: 612-297-7206;
TDD/TTY toll free: 1-800-366-4812
Fax: 612-282-5801
Web site: www.ag.state.mn.us/Consumer/Complaint.asp
E-mail: consumer.ag@state.mn.us

County Office

Hennepin County Citizen Information Hotline
Office of Hennepin County Attorney
C-2000 County Government Center
Minneapolis, MN 55487
612-348-4528
TDD/TTY: 612-348-5875
Fax: 612-348-9712
Web site: www.co.hennepin.mn.us/coatty/hcatty.htm

City Office

James Moncur, Director
Minneapolis Department of Regulatory Services
Division of Licenses & Consumer Services
City Hall, Room 1C
350 South 5th Street
Minneapolis, MN 55415
612-673-2080
TDD/TTY: 612-673-3300/3360
Fax: 612-673-3399
E-mail: opa@ci.minneapolis.mn.us
Web site: www.ci.minneapolis.mn.us

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

David Gruenes
Deputy Commissioner, Enforcement and Licensing Division
133 East 7th Street
St. Paul, MN 55101
612-296-2135
Toll free in MN: 1-800-657-3602
Fax: 612-296-8591
TDD: 612-296-2860

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Gary A. LaVasseur
Deputy Commissioner of Enforcement and Licensing
133 East 7th Street
St. Paul, MN 55101
612-296-2488
Toll free: 1-800-657-3602
E-mail: enforcement@state.mn.us
Web site: www.commerce.state.mn.us

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.