State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices

Frederick Hoffecker, Assistant in Charge
Consumer Protection Division
Office of the Attorney General
P.O. Box 30212
Lansing, MI 48909
517-373-1140 (complaint information)
Fax: 517-335-1935

Rodger James, Director
Bureau of Automotive Regulation
Michigan Department of State
Lansing, MI 48918-1200
Toll free in MI: 1-800-292-4204
Fax: 517-373-0964

County Offices

Mike Studders, Chief Investigator
Bay County Consumer Protection Unit
Bay County Building
515 Center Avenue
Bay City, MI 48707-5994
Fax: 517-895-4167

Margaret DeMuynck, Director
Consumer Protection Department
Macomb County
Office of the Prosecuting Attorney
40 North Main Street, 6th Floor
Mt. Clemens, MI 48043
TDD: 810-466-8714
Fax: 810-469-5609
Web site:

City Office

Esther K. Shapiro, Director
City of Detroit
Department of Consumer Affairs
1600 Cadillac Tower
Detroit, MI 48226
313-224-6995 (complaints)
Fax: 313-224-2796

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Patrick McQueen
Commissioner, Financial Institutions Bureau
P.O. Box 30224
Lansing, MI 48909
Fax: 515-335-1109; 517-335-0908
Web site:

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Dominic D'Annunzio
Acting Commissioner, Michigan Insurance Bureau
611 West Ottawa Street, 2nd Floor North
P.O. Box 30220
Lansing, MI 48933
Fax: 517-335-4978