State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices
William Leibovici, Chief
Consumer Protection Division
200 Saint Paul Place, 16th Floor
Baltimore, MD 21202-2021
410-528-8662 (consumer complaint hotline)
410-576-6550 (consumer information)
TDD: 410-576-6372 (MD only)
Fax: 410-576-6566 and 410-576-7040
Web site:

Andrew Srebroski, Division Manager
Business Licensing & Consumer Service
Motor Vehicle Administration
6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062
Fax: 410-768-7489

Larry Munson, Director
Western Maryland Branch Office
Consumer Protection Division
Office of the Attorney General
138 East Antietam Street, Suite 210
Hagerstown, MD 21740-5684

Emalu Myer
Consumer Affairs Specialist
Eastern Shore Branch Office
Consumer Protection Division
Office of the Attorney General
201 Baptist Street, Suite 30
Salisbury, MD 21801-4976
Fax: 410-543-6642

County Offices
Stephen Hannan, Administrator
Howard County Office of Consumer Affairs
6751 Columbia Gateway Drive
Columbia, MD 21046
TDD: 410-313-6401
Fax: 410-313-6424

Joseph Giloley, Acting Director
Montgomery County Office of Consumer Affairs
100 Maryland Avenue, 3rd Floor
Rockville, MD 20850
Fax: 301-217-7367

Sandra Peaches, Director
Prince George's County Office of Business and Regulatory Affairs
County Administration Building,
Suite L1177
Upper Marlboro, MD 20772
TDD: 301-925-5167
Fax: 301-952-4709

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

H. Robert Hergenroeder, Jr.
Commissioner of Financial Regulation
500 North Calvert Street
Baltimore, MD 21202
Toll free in MD: 1-888-784-0136
Fax: 410-333-0475
TTY: 410-767-2117
Web site:

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Steven B. Larsen
Commissioner, Insurance Administration
525 St. Paul Place
Baltimore, MD 21202
Toll free nationwide: 1-800-492-6116
Fax: 410-333-6650
TDD/TTY toll free in MD: 1-800-735-2258
Web site:

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.