State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices

George Weber, Chief
Consumer Protection and Antitrust Division
Department of the Attorney General
One Ashburton Place
Boston, MA 02108-1698
617-727-8400 (information and referral to local consumer offices that work in conjunction with the Department of the Attorney General)
Fax: 617-727-5765

Thomas McCormick
Assistant Attorney General
Western Massachusetts Consumer Protection Division
Office of the Attorney General
436 Dwight Street
Springfield, MA 01103
Fax: 413-784-1244

John C. Chapman, Undersecretary
Office of Consumer Affairs and Business Regulation
501 Boylston Street, Suite 5100
Boston, MA 02116
(617) 973-8787
Fax: (617) 973-8799
Web site:

County Offices

Paul A. Finnegan, Director
Consumer Protection Division
Northwestern District Attorney's Office
238 Main Street, 4th Floor
Greenfield, MA 01301
Fax: 413-773-3278

Maggie Bergin, Case Coordinator
Consumer Protection Division
NorthWestern District Attorney's Office
1 Court Square
Northampton, MA 01060
Fax: 413-584-3635

D'Shone Swiney, Director
Consumer Council of Worcester County
484 Main Street, 2nd Floor
Worcester, MA 01608-1690
Fax: 508-754-0203

City Offices

Nancy Lo, Director
Mayor's Office of Consumer Affairs and Licensing
Boston City Hall, Room 817
Boston, MA 02201
Fax: 617-635-4174

Jean Courtney, Director
Consumer Information Center
Springfield Action Commission
P.O. Box 1449, Main Office
Springfield, MA 01101
413-263-6513 (Hamden and Hampshire Counties)
Fax: 413-263-6514

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Terence McGinnis, Commissioner
Commissioner of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118
(617) 956-1500
Toll free nationwide: (888) 283-3757
Fax: (617) 973-8799

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Gary Anderson, Commissioner
Commissioner, Division of Insurance
1000 Washington Street , Suite 810
Boston, MA 02118
(617) 521-7794
Toll Free: (877) 563-4467