State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Office
Isabel Wingerter, Chief
Consumer Protection Section
Office of the Attorney General
1 America Place
P.O. Box 94095
Baton Rouge, LA 70804-9095
Toll free nationwide: 1-800-351-4889
Fax: 504-342-9637
Web site:

County Office
Andrea G. Ragas, Investigator
Consumer Protection Division
Jefferson Parish District Attorney's Office
Gretna Courthouse Annex, 5th Floor
Gretna, LA 70053
Fax: 504-368-4562

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Larry Murray
Commissioner, Financial Institutions
P.O. Box 94095
Baton Rouge, LA 70804-9095
Fax: 504-925-4524

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

James H. Brown
Commissioner, Department of Insurance
950 North Fifth Street
Baton Rouge, LA 70804-9214
Toll free: 1-800-259-5300 or 5301
Fax: 504-342-7401
Web site:

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.