State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices
Todd Leatherman, Director
Consumer Protection Division
Office of the Attorney General
1024 Capital Center Drive
Frankfort, KY 40601-8204
Toll free in KY: 1-888-432-9257
Fax: 502-573-8317
Web site:

Robert Winlock, Administrator
Consumer Protection Division
Office of Attorney General
9001 Shelbyville Road, #3
Louisville, KY 40222
Fax: 502-425-9406

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Charles Vice
Commissioner, Department of Financial Institutions
1025 Capital Center Drive, Suite 200
Frankfort, KY 40601
Toll free: 1-800-223-2579
Fax: 502-573-8787
Web site:

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

George Nichols III
Commissioner, Department of Insurance
215 West Main Street
Frankfort, KY 40601
Toll free: 1-800-595-6053
Fax: 502-564-1650
Web site:

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.