State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Office
Lisa Hayes, Chief Counsel and Director
Consumer Protection Division
Office of Attorney General
Indiana Government Center South
402 West Washington Street, 5th Floor
Indianapolis, IN 46204
Toll free in IN: 1-800-382-5516
Fax: 317-233-4393
Web site:

County Office
Scott Newman
Marion County Prosecuting Attorney
560 City-County Building
200 East Washington Street
Indianapolis, IN 46204-3363
TDD/TTY: 317-327-5186
Fax: 317-327-5409
Web site:

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Charles Phillips
Director, Department of Financial Institutions
402 W. Washington Street
Room W-066
Indianapolis, IN 46204-2759
Toll free in IN: 1-800-382-4880
Fax: 317-232-7655

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Sally McCarty
Commissioner, Department of Insurance
311 West Washington Street
Suite 300
Indianapolis, IN 46204-2787
Toll free in IN: 1-800-622-4461
Toll free: 1-800-452-4800 (in-state senior health insurance information)

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.