This page contains a listing of


State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest.  To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.


State Offices
Patricia Kelly, Chief
Consumer Protection Division
Office of Attorney General
100 West Randolph
12th Floor
Chicago, IL 60601
TDD: 312-793-2852
Fax: 312-814-2593

Charles Gil Fergus, Bureau Chief
Consumer Fraud Bureau
100 West Randolph, 12th Floor
Chicago, IL 60601
Toll free in IL: 1-800-386-5438
TDD: 312-814-3374
Fax: 312-814-2593

Assistant Attorney General
Office of Attorney General
1001 E. Main
Carbondale, IL 62901
Toll free in IL: 1-800-243-0607 (consumer hotline serving southern Illinois)
TDD: 618-457-4421
Fax: 618-457-5509

Regional Offices

Deborah Hagan, Bureau Chief
Office of Attorney General
Department of Consumer Affairs
500 South Second Street
Springfield, IL 62706
Toll free in IL: 1-800-243-0618 (handles problems related to state government)

Governor's Office of Citizen Assistance
222 South College Street
Springfield, IL 62706
Toll free in IL: 1-800-642-3112 (handles problems related to state government)

County Offices
Joseph Hudson, Supervisor
Consumer Fraud Division - 303
Cook County Office of State's Attorney
28 North Clark, Suite 400
Chicago, IL 60602
Fax: 312-345-2401

William Haine, State's Attorney
Madison County Office of State's Attorney
157 N. Main Street
Suite 402
Edwardsville, IL 62025
Fax: 618-656-7312

City Offices
Caroline Shoenberger, Commissioner
Chicago Department of Consumer Services
121 North LaSalle Street, Room 808
Chicago, IL 60602
TDD: 312-744-9385
Fax: 312-744-9089
Web site:

Sharon Carter, Administrator
Consumer Protection Office
City of Des Plaines
1420 Miner Street
Des Plaines, IL 60016
Fax: 847-391-5378

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State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.


Jack Schaffer
Commissioner of Banks and Real Estate, Office of Banks and Real Estate
500 E. Monroe Street
Springfield, IL 62701
Fax: 217-524-5941
TDD: 217-524-6644
Web site:

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State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.


Tim Cena
Office Manager and Staff Attorney Department of Insurance
100 West Randolph Street
Suite 15-100
Chicago, IL 60601
Fax: 312-814-5435

Mark Boozell
Director, Department of Insurance
320 West Washington Street
Springfield, IL 62767
Fax: 217-782-5020
TDD: 217-524-4872
Web site:

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Sources include the Consumer's Resource Handbook, U.S. General Services Administration.  We welcome updates and corrections.  Please address the Webmaster.