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Iowa

State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Office
William Brauch
Assistant Attorney General
Consumer Protection Division
Office of the Attorney General
1300 East Walnut Street, 2nd Floor
Des Moines, IA 50319
515-281-5926
Fax: 515-281-6771
E-mail: consumer@max.state.ia.us
Web site: www.state.ia.us/government/ag/consumer.html

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

State Office
William Brauch
Assistant Attorney General
Consumer Protection Division
Office of the Attorney General
1300 East Walnut Street, 2nd Floor
Des Moines, IA 50319
515-281-5926
Fax: 515-281-6771
E-mail: consumer@max.state.ia.us
Web site: www.state.ia.us/government/ag/consumer.html

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Therese Vaughan
Commissioner, Division of Insurance
Lucas State Office Building
6th Floor
Des Moines, IA 50319
515-281-5705
Fax: 515-281-3059
Web site: www.state.ia.us/government/com/ins/ins.htm

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.