State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Offices
Thomas Stevens, Director
Consumer Protection Unit
Department of Justice
820 North French Street
Wilmington, DE 19801
Fax: 302-577-6499
Toll Free in DE: 1-800-220-5424

Eugene Hall, Deputy Attorney General
Fraud and Consumer Protection Unit
Office of Attorney General
820 North French Street
Wilmington, DE 19801
Toll free: 1-800-220-5424
Fax: 302-577-3090

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Timothy McTaggart
State Bank Commissioner
555 E. Lockerman Street
Suite 210
Dover, DE 19901
Fax: 302-739-3609

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Donna Lee H. Williams
Commissioner, Department of Insurance
841 Silver Lake Blvd.
Dover, DE 19904
Toll free in DE: 1-800-282-8611
Fax: 302-739-5280

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.