State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

W. David Watts, Director
Department of Consumer and Regulatory Affairs
614 H Street, NW, Room 1120
Washington, DC 20001
TDD/TTY: 202-727-7842
Fax: 202-727-8073

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

J. Anthony Romero III
Superintendent of Banking and Financial Institutions
717 14th Street, N.W.
11th Floor
Washington, DC 20005
Fax: 202-727-1588
Web site: bankhome.htm

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Patrick Kelly
Acting Commissioner, Department of Insurance
441 4th Street, NW
8th Floor North
Washington, DC 20001
202-727-8000, ext. 3007
Fax: 202-727-7940

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.