State & Local Consumer Agencies

State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.

State Office
Kay Barton, Director
Consumer Protection Division
Office of Attorney General
200 Catlett Prien
323 Center Street
Little Rock, AR 72201
TDD toll free in AR: 1-800-482-8982
TDD: 501-682-2014
Web site:

State Banking Regulators

The officials listed below regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check the listing of Selected Federal Agencies.

Bill Ford
Bank Commissioner
Tower Building
323 Center Street, Suite 500
Little Rock, AR 72201-2613
Fax: 501-324-9028

State Insurance Regulators

Each state has its own laws and regulations for all types of insurance, including car, homeowner and health insurance. The officials listed below enforce these laws. Many of these offices can provide you with information to help you make informed insurance buying decisions.

Mike Pickens
Commissioner, Department of Insurance
1200 West 3rd Street
Little Rock, AR 72201-1904
Toll free: 1-800-852-5494
Toll free nationwide: 1-800-282-9130
Fax: 501-371-2618

Sources include the Consumer's Resource Handbook, U.S. General Services Administration. We welcome updates and corrections. Please address the Webmaster.