LegalZoom Reviews

I feel protected having LegalZoom and from what I heard on the news, wills have been contested and they stood up in court with LegalZoom. So, that's a positive for me. I was a little worried about that, if it would be legally bound, but apparently it is. The cost was reasonable as well and the people who helped me were nice. Overall, I'm very happy.

I also got a bare minimum discount. First, I did the business, the corporation. Once I did the corporation, I had four DBAs at $300 apiece. Then, I did the trademark, which was 900, then I had to come up with 700. So total, I didn't spend a lot of money, but I felt like I didn't get a good discount. But other than that, forming my business and everything else, I liked it. I just know it's expensive.

I've had very few interactions with the representatives at LegalZoom, but each time, it's been very straightforward, professional, and helpful. They focus on my need at hand and provide guidance that's relevant, and they do not use it as an opportunity for upsell. They do send me notifications periodically about compliance, and they want me to work through them to ensure that I am in compliance. This is fine. I could easily select unsubscribe to those communications. I don't really have any feelings about it either way, but I could see how someone could easily be annoyed by it. Maybe it is a little bit overcommunicated. I might see that as a little much. Someone else might see it as not enough. The point there is they're communicative, and they want you to succeed.

One of the things that they did inform me was a significant number of LLCs do fail within their first year or two, and it's usually as it relates to compliance. Perhaps, you didn't do your taxes on time, or you didn't renew this, and there's just steep penalties and fees that could sink a pre-revenue generating business. So, their cautionary approach was appreciated. There were some times where I found myself in a bit of a panic, but I already had an accountant that helped me realize that I don't need to worry. Their understanding of my business obviously stops with the business I've done with them, so they don't really know what else I've done. Maybe the messaging is not fully tailored to my needs, but I can't blame that on them, because they don't know everything about my business. LegalZoom is certainly more pricey than the alternative of going out and doing it on your own, but for the sheer easiness factor, worth it.

Original Review: I paid the $999 fee to apply for a patent for a new invention, and all went well till I got to the point of filling out the application, which is when the roof fell. I started to complete the form, but had to leave for short time and when I came back, the system had not saved my work, so I asked LegalZoom to let me know what I had done wrong. Instead LegalZoom changed the application format and sent me file folder that I should "download" to complete the application, but when I tried to download this new app, it showed up in Chinese characters and it made no sense? So, I have tried to contact LegalZoom to change it back to the original format but they have gone silent, so I now have nothing for my $999 I paid them. I need this patent because I have a buyer for my invention, but I am out $999 if Legal Zoom does not get back to me. Note, I have worked with these people before, but it was much easier back in 2020 when I used their services.

What makes this even more unreasonable is that no legal documents were ever filed on my behalf, and I never actually spoke with an attorney. The only interaction I had was with an intake person whose role was simply to collect information and set up the process. Yet somehow that minimal interaction was used as justification for keeping my money. The payment practices were equally concerning. After previously purchasing a trademark through LegalZoom, they simply continued using the credit cards they had on file. At no point did I intend for every card previously used to remain available for future charges. When I attempted to remove those cards from my account, there was no simple option to do so myself. Instead, I was forced to call customer service and jump through unnecessary hoops just to have payment methods removed.

The same thing happened when I attempted to stop charges related to a more recent trademark matter. The timing was remarkable. The moment I was trying to cancel and prevent further charges, customer service suddenly became difficult to reach. I sat on hold for more than 30 minutes, only for the call to mysteriously disconnect. Whether intentional or not, it certainly felt like the system worked far better when they wanted to take my money than when I wanted to stop them from taking it.

The overall experience left me feeling trapped. Between the hidden fees, the inability to easily remove payment methods, the conflicting refund explanations, the lack of meaningful legal services, and the obstacles encountered when attempting to cancel, the entire process felt designed to benefit the company while leaving customers with very little recourse. Consumers deserve transparency, consistent policies, and the ability to control their own payment information. Based on my experience, I would strongly recommend researching other trademark and legal service providers before giving LegalZoom your business.

Recently, my husband and I started creating a trust through LegalZoom after getting married. During the process, I repeatedly selected “Do Not Print” because I always print my own documents when I’m ready. We also never even finished the process because there was still a lot we needed to review and decide. Despite that, LegalZoom mailed us a huge printed book of unfinished trust documents that we never requested. It was a waste of paper, a waste of shipping, and completely ignored the options we selected during setup. Since the trust wasn’t finalized, the book ended up in the trash. Another major disappointment: they don’t even offer a simple codicil form for updating a will. For a company centered around legal documents and estate planning, that seems like a pretty basic thing to provide. After years as a customer, I expected a much smoother and more organized experience.

Most disappointing was the lack of accountability when issues came up. Instead of resolving concerns efficiently, I felt like I was being passed between departments without clear solutions. Based on my experience, I would recommend looking into alternative registered agent and business formation services before using LegalZoom. I wholeheartedly recommend NO ONE do business with LegalZoom. If you do you will regret it!!

I've been working with them since December 1st of last year, and that was when I became a business owner. I should’ve waited longer because now, I have to pay $800 to do my taxes through them. They didn't tell me that when I signed up. I thought I had to make money in order for me to do my taxes. This makes no sense. Other than that, I got my LLC on December 1st, my EIN and everything's done. They were really professional and they know their business. They just don't tell you everything until you pay.

Just like most anybody nowadays, there are issues about their eagerness to serve. There are numerous people who are working and some of them are the good guys, and some are the bad guys. The bad guys push around and try to get you to spend more money, which is a capitalist behavior, and we do live in a capitalist country. But I stay on top of my business so that when somebody tells me I need something, I check it out to see if I do, and I found that I didn't. But all of their errors was on the helpful side to ensure that I wouldn't be left in a situation that I could be censured by the Secretary of State for my business. They desired to provide services that I didn't need. That company could have because they are services for people establishing companies.

They check easy when I tell them, “No, thank you.” The last communications I received with them, although they were counseling me still, referring me to accountants and whatnot to help me with my taxes, and I had already taken care of all that myself, and I let them know. But each time I talked to one of their people, it was a different person I talked to. It's understandable why they might not have known that I had done that. Other than that, they were good for me. They kept me on my toes.

They offered no waiver, credit, or goodwill adjustment on the $443 late penalty and interest. They simply told me to pay the remaining balance. I am proceeding with the $443 payment to restore good standing for IGNIFY Incorporated. However, even the payment process was frustrating and not user-friendly! The option to pay was not obvious on the dashboard. I had to chat with them again just to receive a payment link. Even after entering my credit card information, the status still showed “Need Action” with only a “Contact us” button, and I had to chat with an associate again to confirm the payment went through.

On a positive note, LegalZoom promised the Limited Scope Agreement for my Attorney-Led Trademark Registration. Once they fully deliver on that promise, I will update this review again with the outcome. However, based on this entire experience, I have decided I cannot remain a LegalZoom customer or recommend them to others. The whole process gave the impression of “we told you, you didn’t get it or do it? Too bad.” I'm seeing the word "scam" float a lot in the reviews, I wouldn't call them scam, just incompetent.

Original Review: I turned to LegalZoom as a non-expert, expecting professional guidance to keep my company in good standing. Instead, after spending over $3,000 across multiple orders (including Express Gold Corporation #** and Attorney-Led Trademark Registration #**), I have been met with total negligence. I followed LegalZoom’s internal prompts to file my Delaware Annual Report and Tax well before the deadline. Despite paying for their service, LegalZoom failed to review the information for accuracy and simply filed it incorrectly. This lack of oversight resulted in over $400 in late fees and caused my company to lose its status of "Good Standing." Now, LegalZoom is demanding even more money to fix the mess they created.

Furthermore, I paid over $800 for an Attorney-Led Trademark. Because their communications are obscure and frequently flagged as spam, I missed a follow-up. Rather than a courtesy check-in or a proactive notification, LegalZoom allowed the application to expire. Their solution? Telling me to pay the full amount to start over. LegalZoom sells the peace of mind that comes with "Legal" in their name, but in practice, they provide no actual service or protection. Their support is uninformed, their communication is poor, and their lack of accountability has actively harmed my business.

I purchased a amendment to get it fixed because LegalZoom told me that would erase my address. They then told me it would never really erase my address and that I can't have full transparency. I'm not sure why they're making these choices on my behalf and then not correcting them when I'm telling them that it's wrong especially when I did it 2 hours after it was posted live. At this point I then pay money to then have my LLC dissolved. I then stopped whatever I personally could from being charged. I let customer care know that I don't want to be a customer of theirs anymore and that I have alerted them of every single problem in there guarantee window. I am still being charged for their stuff 2 months later. I had to open up a dispute with my Capital One credit card so that they could go in and get all of my money back because LegalZoom has not given me a single product that is actually useful that they did not mess up.

If you still read this and want to go with them, I advise you to get every single thing that you talk to them about in writing because phone calls go absolutely nowhere., I have shots for a customer care person told me that I would not be getting charged for any more subscriptions just to be charged by subscriptions a few days later. Really looking forward to Capital One getting all of my money back for me but someone's.

Original Review: April 6, 2026

Worthless. We purchased the living trust. It never shows you the documents. Only a questionnaire. We tried repeatedly for months and had to call customer service and spend hours on hold. Never got our documents. Can’t get a refund. Avoid like the plague it is.