LegalZoom Reviews

Been dealing with this company for years and have recommended it to many. Always a great experience, and although no business is perfect, if there's ever any issue they take care of it immediately. In the world we live in today, this is the age of entrepreneurship, and although there are cheap or free companies, no one brings everything together in an easy to use portal. If you value your time and business, I'd recommend these guys.

Jayson was really patient and nice. He'd listen to the issues I was having really well. He also seems to understand well what has caused my issue with checking my past orders. He is passionate and respectful. His delivery times to resolve the issue was also quick and really straightforward. I'd recommend Jayson's service to my friends and collegue for future references with LegalZoom.

Exceptional supreme customer service. The customer service Representatives they know the product. Very knowledgeable. Highly recommend to all my friends, family. LegalZoom the very best in the business in regards to any legal issue or business. I'm a thousand percent satisfied with customer service. Whenever I have a problem they're right there with the facts in regards to the product. There's others out there but they don't compare to Legalzoom.

I wanted a refund for a subscription I didn’t use. I was billed $49.99 for a subscription that I never used, I only get $600 a month, I’m looking for a job, but I have back issues. So I don’t make much. But it’s my fault because I wasn’t aware because I wasn’t looking at my bank statement properly. But I was hoping I could get at least 1/2 my $ back. But I love Legal Zoom and all they have done for me.

Sherwin ** helped me with my new LLC. After I submit a new LLC, he called me to let me know what I still need to apply for and what he would recommend to get. I appreciate that he did not pressure me to buy the services that I do not want or need. Good man. I would highly recommend Legal Zoom to all my friends and family.

Complete scam. Never signed up for their services but have been charged over $1400 in the last two years. When I contacted the company about the charges, they said I had to verify the account before they could act. Since I did not start an account I do not have this info. They said, there was nothing they could do, despite me being able to provide my name, phone number, credit card and date of charges. Seems like a great scam idea. Steal names, phone numbers and credit cards and set up "annual service" contracts and see if people catch the charges. I didn't notice until an audit of my personal credit card. Company is a complete scam...Do not use.

Beware of Hidden Fees and Poor Customer Service! I had a terrible experience with this company. They charged me over $500 in fees for a business license that was already closed, and they refuse to issue a refund despite my repeated requests. What’s even worse, they keep charging additional fees, and I cannot get them to stop! Customer service has been completely unhelpful, and I feel stuck in a never-ending loop of unjust charges. If you value transparency and fair business practices, I would strongly advise avoiding this company. Feel free to adjust the tone if you prefer a more formal or informal style.

I placed an order to change an LLC into a C-Corp nearly 6 months ago. Though, I know this may not be as easy as it seems, I went with LZ because I thought they knew what they were doing and could get the job done. The first 2 months go by and I didn't receive a single update or any documents. I then reach out to get an update. LZ said they'll provide an update to me in the next 3-5 business days. I wait 10-15 business days, still nothing. I reach out again, then LZ says they've found an issue and that they need more information from me -- mind you, the information needed is just basic info (number of shares, price, etc., info that I could've provided when I first placed the order). I provide the information.

I am extremely disappointed and frustrated with LegalZoom’s unprofessional and incompetent handling of my account. After deciding that I no longer needed their services, I reached out to cancel my subscription and close my LLC. Despite sending multiple emails well in advance, they consistently claimed they never received my requests. Even after contacting their customer service, I was met with little more than empty apologies and excuses, with agents insisting there was “nothing they could do.”

If there had been a negative star rating, that would have been most appropriate for Legal Zoom services with incompetent managers who have no clue how to handle a simple company dissolution paperwork to be submitted to the Secretary of State. It's 5 months since I put in the order with them and the issues their "business team" needs to look into haven't been resolved. Weeks after weeks I am just being transferred from one department to another. Consumer Affairs and Better Business Bureau need to investigate the way Legal Zoom conducts their business. I feel bad for all the other people who have been wronged by this company. They just don't hold themselves accountable at all. Their services need to be monitored just like an insurance company as they are fees are pretty high as well.