Don Roberto Jewelers Reviews

Today is the 27th and 6 days have passed since the call with them. They called friends and family and even my job and co-workers and let them know that it was the collections department from Don Roberto’s. You can imagine the embarrassment I faced with friends and co-workers, especially due to the fact that I have not given a late payment with them and always paid more than the minimum. This particular case was an isolated event and I feel that it was inappropriate for them to call all my friends, family and co-workers to tell them that I had skipped out on a payment. To make things worse, it was the final payment due to closing of the account with a balance of $60.

I understand pursuing someone who hasn't paid in 30 days (as should be reported on the credit report) or even 15 days if the company is desperate, but this was just rude. I spoke with the "manager" and all she said was that she was sorry, but there was nothing she could do. Today, I paid the final balance (I was not opposed to paying it, I simply wanted to trace the missing check first) and closed my account. However, I want to know if there is any way that we can stop such harassing practices. I personally will never do business there again. I felt I was not respected as a customer.

I recovered the merchandise and offered to return it so I could get credit for it, but they refused to take it even though it was in perfect condition. I truly believe that they were very unfair being that they tend to repossess merchandise when customers can't pay. My current balance is $207. I am still unemployed and receiving SSI payments for my disabled child. I don't have any money left at all to keep making payments. An officer served me some paperwork for court but with problems of family health issues, I was unable to attend. On Tuesday 10/18, Maria ** called me and left a message on my voicemail that she had issued a warrant for my arrest. I still have the message on my phone. I feel that she has a personal problem with me because I used to be a manager for a payday loan center where she was my customer and I would do the collection, and yes, I would call her from time to time. I am so tired of her harassment. I have seen an attorney for bankruptcy and will be filing some time soon.

She told me to pay $20, but that she could not assure me that this would help cover my monthly payment. I told her that in previous months, I had always given my payment on time and I always gave more than what the minimum was, that if I had the money I would give my monthly payment. She stated that there was nothing that could be done, that she did not care and that I had to give my payment by that day. I told her I couldn't give the payment.

On the month of January I sent with my bank a check of a little more than $12. It was all I was able to give. She called to say that she wanted to know what that was all about and what was going on. In that moment I did not return her call, but I sent a letter to the manager of Don Roberto Jewelers explaining my situation and putting a complaint towards Angie.

During that same month, she also called my sister telling her that I owed money to the company and that I had to pay. By doing this, she violated my privacy right. This past week she came to my house and left some business cards on the door with a note stating to call her back. Since nobody was home she left them on the door.

Today, Sunday, February 28th, she once again came to my house. She told me that I had to pay and if I couldn't she asked for the merchandise. I told her I did not have the merchandise because I had gotten them for gifts. She told me that regardless I had to pay everything I owed Don Roberto's Jewelers. I told her I had no money with me and that I had just gotten more hours at a part time job. She asked "so that means you can't give me money now? " I told her no. She said that since it was late that there were going to be charges of $15 added to my account. I told her that there was nothing I can do because I do not have the money. She asked me when was I going to get paid. I told her that I wasn't sure, but that maybe on Friday, I could give her a payment of $50.

Angie then stated that the amount owed was more. I told her that I have more bills to pay and that I cannot pay her everything that is owed. At no moment did she tell me how much I owed. All she was interested was in me paying some money right then and there. When I told her I had no money, she left very upset. All she said was oayk, turned around and left. I personally had never met this young lady before. She said her name is Angie, yet the Angie that I have met was not her. Another thing is that I feel harassed by her. She has no right to be coming over to my house to ask for the money. This is lack of professionalism from her part.

When I arrived to the store I was told that they could not get that bracelet in white gold because it did not come in white gold! I could pick another bracelet that I had already seen and didn't like or have the item I had in my position rhoduim plated to look like it was white gold! I told them that that was not aceptable I do not want a rhoduim plated bracelet!!!

On 4/6/07, I went in again. I spent over an hour looking for something I could replace with said item. I found of pair of hoop diamond earrings that cost approx.,$1100.00. I thought since They cannot deliver The item I order and they cannot fulfil there end of the contract. I would pick another item they have $800.00 deposit we gave we would pay the difference and that would be the end of that! Sonia said no I would have to make a purchase in the same amount of the bracelet.I'm not willing to be forced into buying something I don't like or want!!! She asked me to give her another week to replace the bracelet. She assured me that she would have it in by next Friday 4/13/07. I never recieved a phone call to let me know what's going on.

I returned to the store on Friday of course they didn't have my new bracelet. Sonia told me to return tommorrow and she wopuld 3 new braclete's to choose from!!!! I told new i didn't want to choose a different item if they can not give me what I order. I consider this contract NULL AND VOID!!! I WILL NOT BE FORCED TO PURCHASE SOMETHING THAT DOES NOT SUIT ME!!! I also told her I'm not making any scheduled payment which are due on an item that she knew was not aceptable to begin with, due to color and size!