Consumer Complaints and Reviews
Do not under any circumstances do business with this company. Extremely unhappy that they did not deliver the content we paid for - even though we expressly - and repeatedly - requested. They would not release the content of our website they built for us so we could have it hosted by another party.
FE Rocks. Everyone that we have worked with, Megan and Jeffrey are professional, courteous and efficient. Their knowledge of website building, content, design and SEO is top-notch! They kept us apprised at all times and did the work on time! I highly recommend them for anyone looking for a great website designer and marketing consultant. Thanks to all that you have done FE!
They took over $1000 for a website never works.
They charged me $500 to build a website for my new business which they subcontracted with GoDaddy. It took one month for website to up and running and doesn’t look a professional web designed. I asked them to cancel the web hosting and refund my money. Not only they refused that, they were charging my credit card after one year of the hosting. When I notified my bank, they were arguing. I didn’t give them a written cancellation later. Fruit Engine is a bad company to do business with. All they do is rip off people’s money.
I wish I read the reviews before I started working with them. I threw $1,000 into trash and the whole process was very frustrating. In the beginning somebody from Fruit Engine created text with the key words. I could not believe when I was reading it. Somebody, who did not speak English wrote it and my jaw dropped. I had to hire somebody to write it for them. After that, working with them was even worse. At some point, I just gave up and did not want to do anything with them, until I saw another charge on my credit card from them for additional $100. I'm in a process of disputing this with my bank. I have my business for almost 3 years, and working with Fruit Engine was one of my biggest mistakes. This is my first one star review I wrote in my life. I hope that will help to discourage and protect somebody from making the same mistake I made - working with Fruit Engine.
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Be advised. Fruit Engine has a sister company named US Top Rankings. When Fruit Engine finally stops calling, US Top Rankings apparently picks up the phone later and tries the same damn call. I asked if he's Googled Fruit Engine. When I asked about this website and if he's seen the reviews, he said they haven't been verified. So, I said "Allow me to verify one for you" and read my previous one in full to him before hanging up. I hate these people so much.
I had a horrible experience with Fruit Engine. At first, they told me they would get my company's name on the top on multiple search engines. I was like ok... after about 20 calls. I thought they must be good if they are going to call me so many times. I was wrong. As soon as they had my money, that was it... They sent me someone from another country to talk to me every day... I told them repeatedly that I did not understand them... They built a garbage web site without the pictures and information I sent them... I went back and forth with this SEO idiot for about a month.... They still did not get it right.... After a month more or less, I was so discouraged. I did not care about all the spelling errors, etc. I just wanted to see my website working. So I approved it.
My fault! I should have requested my money back at this time. But I did not. By the third month more or less, I was excited to see all the SEO work they would do... Maybe link my other businesses sites to it, spider, focus on context, what was all the 20 phone calls about. They guy there at Fruit Engine said, "That's it... We are done with your SEO." I said, "All you did was the website. What do you mean?" Make a long story short, after a year.... now they call me saying I have to pay more after I canceled. They said, "We do not have anything in writing..." I guess if they had someone who understood English.... they would have canceled it a long time ago.... Now I want the world to know what I think of Fruit Engine. PLEASE DO NOT DO BUSINESS WITH THEM.... I BEG OF YOU!!!!!
These guys are to a point where the phone calls are just harassing. They called me three days in a row now. Yesterday, it was a 25-minute call full of details. Seemed real sketchy the entire time. They called me again today and tried to go through their sales pitch. I told them they just did yesterday, but they kept going. Eventually, I told them I'm just hanging up. "What?" *Click*. I'll be ruder tomorrow, should they call again.
This SEO company failed at every step of the SEO process. The keywords were unprofessional!! Low level development team!! Horrible customer service!! Absolutely HORRIBLE EXPERIENCE!!! Horrible experience and cannot be trusted at all. They are liars and thieves!!! They will take your money and never deliver what they promised. On our busy season of the year, my prospective customers cannot find me because Fruit Engine is unable to consistently keep my site up. Our website was down from the last week of February until May 8. I called over 20 times and emailed to Tracy & Bianca. No one called back and followed up. They try to be all nice in the beginning when they are trying to sell their service but once you sign their electronic or any form of contract you're in deep... Do not use them since they are not honoring their own contact. I have not seen any improvements on my site traffic. If you are a victim, you need to: 1) cancel your credit card; 2) if you can take picture of all of your keywords on Google & Yahoo, that is good evidence; 3) file a complaint to Federal Trade commission www.ftc.gov and protecting consumer www.oag.ca.gov.
They have Filipino employees with salaries based on commissions (so don't be surprised about language barrier). Their office was cheap. Yeah! Basically, what they do is sell you what they call service which in reality is a whole crap of SEO. Once they already got your CC number and information, they give you kind and pretty convincing words and even put charismatic accent which sound silly. (Ola!) Crap! If you are stupid and willing to be scammed, just go on. But I'll tell you they are not legit.
In December 2011 I signed up for SEO Services with Fruit Engine. It was supposed to be a onetime upfront payment for the work. They had very poor management of my account, changing program managers on a daily basis while delivering inadequate SEO for my website. There was also a language barrier as many of the people who contacted me didn't speak clear English. After about 6 months of unacceptable performance from this company, I decided to cut them off and take the loss. I changed all passwords for my accounts so they couldn't continue to access them.
The owner would not speak with me about my dissatisfaction with his company even though I requested it. They kept my credit card number, and after the original period had passed, they began billing my account monthly starting in December 2012 - charges that were not authorized by me or justified to deserve money for doing nothing. I just caught this in May 2013. Do not trust this company.
If I could put no stars, I would. Fruit Engine is a complete fraud. They repeatedly charge my credit card even though I did not renew my contract with them. My account has had misinformation and spelling errors for two years. I canceled their service in December 2012, but they charged me for a full year in January 2013 anyway. They refused to return my money. They state the contract is for automatic renewal, whether you signed a contract with them or not. Don't make the same mistakes I did.
Fruit Engine failed to execute on their hosting obligation. After I signed up for SEO services, I paid Fruit Engine to host my site. My site is parked and they aren't fulfilling their one-year hosting obligation. The date I signed was 5/19/12. They have not had my site up in over a month and prior to that, my site was parked at least 6 times. I had to complain every time for them to get my site back up. They would say sorry and apply a temporary fix. They aren't hosting my site as agreed and since they contracted to host my site together with SEO services, nothing can happen because there's no website up to affect SEO. My prospective customers cannot find me because Fruit Engine is unable to consistently keep my site up. I have a copy of the contract and at least ten emails complaining that my site is down. My emails were ignored and I'm losing business. I can forward the BBB the hosting contract and the many emails that I sent, upset that my site was down to substantiate my claim. Complain via the Better Business Bureau.
I should have read those reviews before contracting with this company. Just like the other reviews, there are many problems with Fruit Engine. First, they have very poor English skills. I had to ask the same question over and over and yet I never got the answer why I got charged $83.33 and I never received a copy from that contract. Second, during the process of designing the poorly built website, I felt that I was talking to myself. I had to call and post comments on their useless basecamp until they did the desired changes to the website including the phone #, which was no longer in use. Third, they have rude customer service representatives. They never used the word "Please", instead "Hold on". Last, they kept calling me at least 5 times a week when they had a promotion, although I posted on their basecamp that I was not interested.
Overall, what a big mistake and waste of money, I could have gotten a better result for my investment. Do your research before contracting with any SEO company including Fruit Engine and their other company, www.uswebsitebuilder.com.
I was told that they would submit 25 keywords to optimize site along with offsite SEO content writing and editing. I was told that it was a US company, but quickly realized after I signed up that it was not. The communication was awful and it took many times back and forth to get the keywords correct. I was so frustrated I gave in to the final keywords. I was able to follow the work progress on their CRM Basecamp. After they submitted my keywords, I had not heard from them in a while, so I checked with Basecamp and realized that no work was done in over a month. When I called to cancel, they suddenly said work was being done, just behind the scenes, and sent me a Visibility report to show how good my keywords were doing. Since I had already paid over $500, I know I could have submitted these keywords myself for a lot less. None of the other work that I asked to see could be produced. I asked twice on Basecamp to cancel and 5 times on the phone and they said they can't.
I paid $1,000 for junk. See for yourself the quality of their work. Also, I asked them to prove to me that they fulfilled our contract by sending me proof that they completed everything they said they would - i.e. 50 articles, press releases, forum posting, guestbook submissions, etc. All my requests went unanswered except for the 50 articles. That's been months ago. I just quit using this, what appears to be a fraud company. I found their work on a website called Go Articles and substantiated by FE. At the end of the article, they referred to Andrew ** as a woman.
I was hesitant to sign up with Fruit Engine in early February when someone called me. The promises sounded good and I was assured that I was not being lied to; however, the pressure was there. It had to be a yes that day or miss the opportunity. I could not have a day to think about it. I missed that most important warning sign! They told me of the onsite SEO work of keywords and content, and of the offsite SEO including submission to 5 search engines, 500 back link sites and directories, as well as articles and blog sites.
Within the first two weeks, the keywords were chosen and the content was set. This is not without some back and forth dialogue because of their mistakes. They wanted my site log in and password to upload the content themselves. At first, I gave it to them and then after my conscience is not letting up, I changed the password and decided to do that myself! I am so glad I did! Whenever I saw what content they were offering, I was sick to my stomach! The grammar was atrocious and the wording sounded nothing like what I would say. I had to rewrite and restructure all their work. Since mid February, the only time I heard from them was the beginning of May when another scheduled payment was due.
Before the final payment due early June, I sent a message to them asking about progress. They told me the visibility report would be sent before the end of the day. It was and looked pretty good, except that it only included 27 of the 40 keywords/phrases. That has been the only sign of progress. I sent another message asking about the articles, blogs, back links, directories, and the reply was, "I will forward this to the SEO team." No answers to my questions. I sent them a final message expressing my desire to cancel their services, and requested they answer the concerns/questions in writing before calling me. I want everything in writing at this point. I told them I already contacted my bank to not allow any more money be paid to them. I have paid them $1150 and have very little to show for it.
This SEO company failed at every step of the SEO process. The keywords were redundant, the metatitle did not describe my business, they were late with all of their deliverables, and the commentary was gibberish with poor grammar and misleading ideas. They will not discuss a refund, a normal course of business when a customer is dissatisfied. This is especially true since I have the proof of their incompetence in hand.
Fruit Engine is a complete fraud. They charged me $420 and another $120. In two months, they didn't do anything. All they did was "analyzing" my website. I canceled their service on March 1, 2012, but they charged me another $120 on March 10, 2012. They refused to return my money so I had to dispute the charges and change my credit card number. Don't make the same mistakes I did.
Be Aware of unscrupulous and questionable business practices of Fruit Engine, LLC. It cost me $1000.
See for yourself below the quality of their work. Also I asked them to prove to me that they fulfilled our contract by sending me proof that they completed everything they said they would, i.e.. 50 articles, Press Releases, Forum Posting, Guestbook submissions, etc. All my requests went unanswered except for the 50 articles. That's been months ago. No word.
Fruit Engine has not followed through on their contract and has shown that they cannot write in English format. Please call me at ** if you have had similar problems. It cost me $1,000.00 and they have written "articles" that make my company look stupid and idiotic.
Fruit Engine, LLC is trickster and Fraud Company. This company, which is located in Manila, Philippines has done thousand dollar fraud from telemarketing from American Companies for SEO (they charged our company $1000, completely tricky last month).
1. Please send your claims to **: We are collecting the information of victims of this fraud company (Fruit Engine, LLC). We are in the process of filing a lawsuit against this company (personally and group). They recently charged us $1000.
2. It doesn't matter if you have authorized them or not to charge your credit card based on the virtual contract with electronic signature. If you believe that Fruit Engine, LLC hasn't provided services you were supposed to receive, first dispute your transaction (it doesn't matter when they charged you) and then send your claims to above email (we need to have an archive for victims of Fruit Engine, LLC). We will be in touch with you for more coordinations, shortly (this is a good idea that you consult with lawyer regarding this issue, as we did).
3. This company (Fruit Engine, LLC), which is located in Manila, Philippines misdirects customers and pretends that they are in the US. The real companies, staff are located overseas and just do telemarketing with US telephone numbers.
4. Many victims (personals, businesses) disregard following up this fraud company. If you believe that you are not satisfied with this company, just send your information to **: We already have done basics with lawyers, we just need to estimate the size of this fraud for future legal movements.
5. Fruit Engine, LLC should return funds to all customers (personal, business) who feel they haven't received the services they were supposed to have. We are trying to update all news about this fraud company on **. Soon, facebook and twitter pages start to work, too.
6. Most (mostly all) of the positive feedbacks in reviews are from the person in the company to misdirect potential customers. If you still haven't involved with this company, please consult with a lawyer (for protecting yourself) and if you feel that you are a victim, send your information to us.
7. We are one of the victims of Fruit Engine, LLC. You can be in touch with us directly as soon as you send your information.
These guys are brutal! Their telemarketing team calls us all the time! They are pushy, time wasting scam company. Our phone number is on the "do not call" list. We have requested on many occasions that they remove us from their call list and have filed two complaints to day with the BBB. Even after the first filed complaint with BBB where they stated they would remove our telephone number, still we're getting calls from their hard pushing telemarketers!
Fruit Engine tells you that they will optimize your website. They say that they will charge you an upfront fee of $600. At the end of 3 months time, they will charge you another $400 but only if they have been able to improve your site listing to the "first page" of Google's search engine. If this does not occur, then no payment is due until this happens.
On 03/01/2011 I paid Fruit Engine $600 by credit card. On 05/02/2011 (only 2 months after my first payment), Fruit Engine, without my authorization, took another $600 from my credit card account.
Fruit Engine says that when I signed a form titled "Approved Keywords", which asks me to approve a list of keywords for my site, that this also is a contract because it refers you to an "agreement" on the last page (page 4) to a specific page on their website regarding information about this agreement, which when I tried to access this page site, it would not load. When I questioned the Fruit Engine rep, Jessie, she said the "Approved Keywords" form was just that, to obtain my approval for the new keywords and allow them to insert these onto my site. There was no change to our agreed understanding. In addition, when I signed the "Approved Keyword" form I specifically stated that my signature and approval was for the keywords only.
In addition, I was to have received a website "visibility report" by 04/29/2011, which I have not yet received. As of this writing, 05/03/2011, my website is still not found on Google's first page. Fruit Engine has not honored their agreement. They have, without permission, taken $600 from me. I have been robbed by this outfit.
Fruit Engine Company Profile
- Company Name:
- Fruit Engine