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Reviewed Jan. 30, 2021
My experience with them from the start was extraordinary. We had an electrical storm that took out our power. We were without power for a little over 7 days but because of food loss they replaced our loss with no problem at all and it was expedient. Now since covid 19 hit they decided to give everyone a break on their bill. Most Americans would appreciate that. However some of us still paid our bill on time and in full when we were supposed to, but unfortunately those of us that still paid our bill and did not need any help have to pay the penalty because now our premium went higher and I know this is due to recovery of not being paid on time or not being paid at all because of covid-19, ask yourself was this our fault? I don't like being penalized for unforeseen circumstances. Whatever the reason we should have not had a higher bill both Auto and renters on the renewal policy.
Reviewed Jan. 16, 2021
I have never run into any issue where I had to submit a claim (knock on wood), but the ease of use of the rest of Travelers' features leads me to believe that if I did, it would be an equally smooth process.
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Reviewed Jan. 15, 2021
Travelers was my choice because I went through Geico. They are easy to work with, they keep me updated and I don't have to stress. Their coverage is fair and the site is easy to navigate. I don't like bills that cause me a headache so I just pay it off for the year and rest knowing I'm covered.
Reviewed Aug. 31, 2020
I recently submitted a claim for my rental.... My renter overflowed bathtub and this did extensive water damage. Travelers came thru in a very rapid manner and, frankly, was the easiest part of the restoration process. I am ready to switch all my properties to Travelers.
Reviewed July 18, 2019
On Memorial Day I had jewelry, a Elvis towel and other things at Ocean City Maryland travels. Don't want to pay me face value of my property. It's so wrong. I will never recommended this insurance company. They don't pay their claims but yet wants people to pay their policy. It's not right.
Reviewed Dec. 14, 2018
I purchased my Travelers Renters policy a few months ago when my area was under the threat of a hurricane. The agent who sold me the policy was very nice. I was very happy with the price. I bundled it with my car insurance so I got a good price. Luckily the hurricane missed us. Flash forward to the present. My vehicle was broken into and my medical bag which was full of my medications like insulin, glucose meter etc. was stolen. The agent in the claims center was very nice. Took my claim. I then sent all of the paperwork required when filing a claim.
I have yet to hear back from anyone. I have left messages for the claim agent. No response at all. When I spoke with the regular customer service center all of the sudden they are rude, not helpful at all and basically told me to shut up and wait for the claim agent to call me. I am disabled and cannot afford to replace my insulin so my health is being adversely affected. I'm so upset. Travelers Renters Insurance is a waste of money. They are all nice until it comes time to actually pay a claim.
Reviewed Feb. 14, 2018
I have loss of use for my condo. To no fault of ours my condo was flooded by the floor above mine. I couldn't rented for 3 months. I filed a claim and they refuse to pay. Stay away from this insurance company. All they do is collect premiums by refuse to pay claims. They should not be in business.
Reviewed Dec. 10, 2017
I had my Travelers insurance through my bank, attached to my credit card. This summer, I lost my job and my credit card got maxed out. Because of this, I was unable to maintain insurance coverage and let it lapse. Instead of just allowing insurance to lapse, as is standard, Travelers began to charge me late fees (without warning) that were greater than the cost/value of the insurance itself. When I called them to straighten things out and say I just wanted my coverage cancelled, they tried to bully me into agreeing to pay the balance which was far greater (more than 10 times) what I owed them, even if I had maintained coverage the entire time.
Unlike rent, credit card, car late fees though, insurance should not accrue late fees because 1) We weren't on a contract and 2) had we been on a contract, being that it was an insurance contract, it would have been void due to lack of payment. SO, had we tried to collect on our renter's insurance while we hadn't paid, we wouldn't have been able to. Therefore, they're attempting to charge us frivolous fees into the hundreds over a late payment on some $14/month insurance. This is absurd.
Reviewed April 12, 2017
I’m very happy with Travelers Renters Insurance. They made me feel welcome and the company really cares about the clients. There are many different plans to choose from, more than enough to cover any interest I have, all priced very competitively, from partial to complete coverage with price replacement guarantee. I love the great coverage they offered and the working relationship with all involved.
Reviewed April 3, 2017
We have replacement coverage with Travelers. If something is stolen, burned, or whatever, we are covered for 100% replacement. It costs a little more that way, but it provides a great deal of comfort. We have replacement value on our furniture, electronics, collectible item and art pieces. We photograph everything we buy for the house and also keep a record for them and yearly envelopes for our receipts. Everybody I've talked to has been knowledgeable and truthful. The agents and the people over the telephone have been uniformly courteous and interest in resolving any issue. They are also customer-oriented, ethical and professional.
Travelers Renters Insurance author review by Matthew Brodsky
Travelers is one of the country's largest property casualty companies and has been in business for over 150 years. The company has more than 30,000 employees as well as 13,000 independent agents.
Thousands of claims representatives: Travelers offers more than 12,000 claims representatives throughout the company, making the claims process smooth and fast.
Good reputation: According to the company's own extensive customer surveys, nine of 10 customers would recommend Travelers.
Stable company: Travelers is listed on the stock exchange and is one of the companies that comprise the Dow Jones Industrial Average.
Variety of quote/policy options: Customers can obtain quotes or manage policies in several ways including online, over the phone or through a local agent.
Online claims center: This comprehensive center provides all the information needed in the event a claim must be made including, phone numbers, online claim submission, as well as the ability to check the status of previous claims.
Travelers Renters Insurance Company Information
- Company Name:
- Travelers Renters Insurance
- Year Founded:
- Saint Paul
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