Travelers Auto Insurance Reviews

Yet, despite all of this, your team came back again, insisting on the same “declaration page,” forcing me into a frustrating cycle of repeating the same explanation. At that point, it felt like I was speaking to robots, presenting clear evidence that was repeatedly ignored simply because it did not match a narrow formatting expectation. Because of these unreasonable demands and wasted time, I was left with no choice but to pay the additional charge or cancel the policy altogether. This is not just poor customer service—it is negligence, and it has caused unnecessary stress and frustration.

I paid out of pocket for care based on Travelers’ written and verbal guidance, but they later claimed they would only consider treatment from the date of the accident—something they never told me until after the fact. Despite submitting a full set of formal medical records and billing from a licensed chiropractor (with diagnosis codes, CPT codes, and a clear link to the accident), Travelers has refused to revise their initial $500 offer.

They’ve relied on irrelevant factors like “low property damage” and a delay in seeking care, even though soft-tissue injuries like whiplash often present with delayed symptoms. Their justifications have been inconsistent, and they’ve refused to acknowledge or act on the complete documentation I submitted. Due to their handling of the claim and shifting explanations, I have filed a formal complaint with the Georgia Office of the Commissioner of Insurance. I expected honesty and professionalism from a company of this size, but my experience has left me frustrated, delayed in treatment, and financially burdened.

TRAVELERS waited until May 29th and contacted me to say my car is a total loss🤣. Folks are really desperate for someone's downfall and if they can do it to make you but a newer car that they think will last, they will. Anyways, Mercedes has fixed the noise start issue Caliber contribute to and Travelers paid them for but placing it against my claim so my threshold of fixing the actual claim items may place it pass their threshold for a total loss to remain.

Anyways I will be writing the BBB about Travelers just like I have about Caliber. First I will wait to see how Erica ** and Chris ** handle my claim. They don't communicate and pissed because I have taken the car to Benz to fix and now still want my other estimate. They are aware that David ** with Caliber has been removed from the location I took my vehicle due to similar issues as the office manager explained to me and my fiance. High estimates, false estimates with parts that aren't even a factor to the claim or incident.

I will continue to do reviews until I'm my car is fixed as it should be and my money that I've spent out of pocket is reimbursed. I don't pay Travelers every month $254 to play with my vehicle and this Preferred Company game of lies. I will keep pressing forward until these folks do what THEY SHOULD AS COMPANIES. Stop trying to take away valuable cars for your own gain, knowing the estimator has lies in the estimates as if you see the car physically like I do. See the difference in Calibers issues versus Dealership of Mercedes and they are qualified and estimate of the actual parts are cheaper to fix what Caliber claims they could fix, even though this isn't even the reason of my ACTUAL CLAIM.

Travelers want my car to be a total loss due to it's a 2013 Benz, but they not the ones who maintenance the car periodically or had the good credit score to purchase it off the dealership lot, or the one to even have driven the car or seen the car physically. Don't trust the Insurance Companies or the their Preferred Companies! My claim was about a pothole damaging my front right rim and my bumper.... This has become something else after in Caliber's possession, a non start vehicle and all these items they claim on their estimate for over $4300. This isn't even the amount for the claim I started lol, they are a scam full of jokes together and both need to pay up for what I'm losing out my pocket plus I've been paying for the rental and still had days left while Travelers knew my car would not start after being in Caliber's possession.

Do better companies and CUSTOMERS WON'T DO NEGATIVE REVIEWS ABOUT YOUR DIRTY WORK AND SERVICES YOU PRETEND TO CARE SO MUCH. Caliber locked down my vehicle by an employee excessively steering the wheel back and forth left to right on the ground, as if he was checking suspension components, turned off the car and proceeded to take off the Bumper and claim it was the Bumper impact that made the car not start. The dealership has no indication that the bumper was the fault of the car but it was the STEERING COLUMN LOCK THAT THEY MESSED UP AND HAD TO BE REPLACED!

Rental will cost me for the next 7 days $147 more out of pocket. $527 for the initial key to get for the car which I only used the Push start key for the 5 years I've had the car but the ignition key is now the only key sold and made for my vehicle plus all the headaches and TRAVELERS Erica ** & her assist Chris ** stating when asked to speak with Erica's her higher management, that she had no one above her 5 days prior to the rental going back. So again she as a manager of Travelers Lied, her boss name is Steve. They paid Calibers for the crap they did and I still haven't pocketed my reimbursement for the tow because they sent the check out of town without even asking if I wanted it Zelle. And even though I cancelled the check 6 days ago, I still haven't got the $325 Zelle yet. So they Mad and being Very Unprofessional.

I want my other estimate since David ** was moved and no repairs was done, the Estimate doesn't even matter per the Regional Manager Christopher B. Now my car has started at Mercedes, I will be getting it back and taking it for the Actual Estimate to a repair shop who isn't ALL ABOUT TOTAL LOSSES FOR THE INSURANCE COMPANY. The Fact is, Caliber kept my Car from working to get another estimate while Travelers plan was to total it out by a Fake estimate done by a Guy who was removed from the office after this last incident and behind similar incidents per his Office Manager Chris S. Travelers is being SILENT and I'm contacting them while they just sit back and do what? What for the new estimate so they can pay up and not what they paid for Calibers issue RAISING MY CLAIM AMOUNT, and it has NOTHING TO DO WITH MY CLAIM I TOOK IT FOR.

Travelers has really disappointed me in the Staff they have over my Claim, all they said when ask to speak to someone higher was Erica or Chris ** which they was each aware they are doing nothing to resolve the false estimate or Caliber mishandling. Diagnostic of u start vehicle and things I never authorized Caliber to Do is a Liability on them and Never even knew the Car wouldn't start because I drove it to them perfectly fine as they drove it for 2 days after. Travelers y'all need to do better and I want my repairs done that I ask about, I do care about all the NEGATIVE PICTURES YOU ASKED CALIBER TO SEND! If that was the case I would've been took my car to the perfect people and that wasn't YOUR PREFERRED COMPANY.

After about 3 months I received a notice from the State of FL that I needed to increase my coverage on this car in storage or turn in my license plates... or they would suspend my drivers license. I did increase to full coverage at a notable increase. After the 5th month I cancelled the policy and received only a partial refund for what I had paid in and not in concert with getting a 1 month refund for the 6 months of premiums I paid. Not even the customer service rep I spoke with could explain the discrepancy.

Bottom line... Was this a training problem for an unformed policy writer or a catch 22 to get a higher premium and a way of doing business by Travelers? Whatever the reason this 'customer unfriendly' experience is one to be avoided. This was the first time in 10 years this issue surfaced when changing insurance companies knowing it was never an issue with other auto insurances I have had policies with since becoming a Florida resident. Being AWARE can be a powerful insight.

Then a couple weeks later I get another letter saying that they can't enroll me in the recurring payment because my policy isn't renewing. I go through this four times. I get a text from one of their representatives in everything is all set. A week later I get another letter saying that they're going to draft my payment out of the same account that I have now told them to stop using four times and to use the card on file that I have given them. I'm not sure who works there or what's going on but there's not a brain cell between them. Stay far away from this ridiculous company.