Travelers Auto Insurance Reviews

It took nearly 30 minuets to get someone live because everything is automated and digital...HOW DOES THIS HELP IN EMERGENCY. I was fearful to hang up and try something that could be quicker. Fortunately I had two other people come by and offer help using their tow service and called in to see if someone would come. When I did get a live person they told me that my policy was cancelled. I begged them to dispatch someone and that I had a card verifying that I was insured. I was told they could do this but I would need to pay the service and then could be reimburse.

Anxious to get someone on route I said that was fine. However, she was demanding payment to dispatch. At that time I was agitated and down right angered, knowing full well I was indeed insured I actually had to state that Travelers would not be very happy if they denied service to an insured client that was stranded with their dog in the vehicle in the hot Arizona sun. Within a few minuets they found my current right standing account and dispatched immediately. It have been more than 30 minuets by this time. I now had a 50 minuet dispatch call. I begged to get it moved up if possible.

In the process the police also were called, but the quickest responder without questions was a lock smith who arrived in 15 minuets and had my dog out in less than 5 minuets. When I knew the lock smith was arriving I tried to call and cancel Travelers. I was again digitally put on hold and then told to call my agent directly. I never received any notifications that a driver was on the way. After I had my dog out of the car, Triple A showed up and then finally Travelers.

In conclusion: I did not get fast service. I actually got the runaround and it was at least an hour and a half before I had Travelers arrived. It is shocking to me that someone< especially the elderly is made to text digital information and go through multiple menus trying to get assistance. When you are stranded it is challenging enough to think clearly. Often the digital system is either not working correctly or is less familiar to someone they may panic in the process of trying to get help. For future road service I am very skeptical that I would receive the needed help from Travelers.

I was then informed that the claim was over $1700, and the truck had been in the shop for two whole weeks! I was not provided with an itemized bill of the charges from the insurance, and the body shop refused to help me. I was advised to contact a lawyer to obtain the necessary information for an itemized bill. The representative, Pedro **, offered the worst customer service I have ever experienced with car insurance. He did not respond to my inquiries for many days and seemed not to care. I do not recommend this insurance at all. I canceled my policy and am returning to Progressive. I do not care if travelers was cheaper. It is not worth it!

Just one example of the atrocious demeanor of Leanna: I had just seen a doctor as a result of the rear end accident. Leanna called and yelled at me, accusing me of “insurance fraud” in attempting to obtain care that was unnecessary and told me that PRIOR to ANY doctor visit, or for ANYTHING related to the MVA, that I must submit and be approved to see any care provider. She also informed me that she is the sole authority in my obtaining care for the accident.

NOTE: I was the victim of a simple rear end accident. I was not seriously hurt but was minimally hurt. I was not looking to sue. I was honest about these things with Leanna. I only wanted some basic care. I was NOT the person responsible, in fact the person at fault was cited as being 100% at fault. So Travelers was not responsible for any bills. But Leanna had to the nucleus of dictatorship. She is a loud-speaking, harsh, controlling person; one that should not be dealing with those who have been involved in accidents. We have enough stress and pain to deal with. We don’t need someone like her to make things absolutely unbearable. Every call with her was this way, so I stopped responding to her assaults and dealt with the “at fault” insurance.

Whatever else, they used to screw you over was on display even when there are no issues for a reasonable price. The agent told me that I had a claim three years ago. I had to have the car towed to the shop to get it fixed because I couldn't drive it from my house from an earlier repair. No lapse in insurance (checked). No moving violations (checked). No claims filed (checked). I guess you must be the only who reaps the benefits of these companies. You are naughty if you file.

I have been with another company for over 25 years, and only looking around. I'll move on, and stay put, but check your policy because that is going up fast, extremely high. Plus, they will look for any reason to drop you, and or increase your premium. Your experience maybe different, but this is mine! Thank you for reading.

Updated on 02/09/2023: Wrote a negative review and they will not comment. My car has been in shop for 5 weeks, waiting for parts. No other options than just to wait. This is not right. There needs to be a better option.

Original Review: My vehicle has been in a collision shop since 1/5/2023. There are 4 Honda parts on national backorder and no ETA has been provided. If my car can not be fixed because the parts are not available, then there needs to be a buy-out option. I didn't have rental coverage on my policy due to an oversight when we sold our extra car 2 yrs ago. My rental coverage would of expired by now anyways. My claim was filed on 12/23/2022 and it took 2 weeks for an adjuster to look at my car to start the process. Thank you, Bill.