Progressive Homeowners Insurance Reviews

I am urging everyone who has ever dealt with Progressive to spread the word that they don’t pay claims and have terrible adjusters, terrible customer service and basically just a horrible company. I will be continuing to make reviews on other sites and will be contacting the president of the company regarding this. I hope everyone stays away from them.

ORIGINAL REVIEW: Our house was sideswiped by two tornadoes last summer the first in March 2025 in which we noticed shingles in our yard. Due to extreme wind and hail we had it looked at. We were told it had severe damage. A progressive adjuster also came and looked at it and told us you will be getting a new roof. We had another tornado that went west of us that bent trees in our backyard to the ground. So more damage to our roof. Now we have been dealing with Progressive for almost 10 months with being told the stress videos are either too long or too short or not the right angle. Everyone on our street has now been approved for a new roof and we sit and argue with Progressive. We have had adjuster on our neighbors houses say our roof is destroyed. Our roofing company says we have significantly more damage. On top of this our adjuster and his supervisor do not return calls to us or roofing company and now our agent.

Progressive is quite possibly the worst insurance company I have ever dealt with and am so sorry I ever heard of them. Please everyone avoid them at all costs. They do not pay on claims and after seeing BBB reviews on them it seems everyone who uses them is going through the same thing. This is a company that should not be in business. I am currently working in complaints to the Attorney General, our senator, the Department of Insurance and the Department of Commerce and Insurance and hoping someone can help.

I waited all day for a return call, so at 4:pm I called back and was told the charge was for adding my lien holders and I owed them $8.00, I promptly canceled both polices and requested full refunds for both. I was told it would take 4 to 6 weeks to refund homeowner insurance by check. I told them the police was paid in full by credit card not a check. The agent became rude and would not listen to me. Glad I canceled because if there is this much trouble over $8.00, I can imagine what a claim would be like. Bottom Line this company is a scam. they may give you a good price but by the time they nickel and dime you over and over along with poor customer service on top of it the insurance is not so cheap. Luckily my former insurance was still in effect which is Allstate and I just renewed my old polices before they expired. This company may look good on paper but in reality, it is all a scam for your money. I will never use or recommend this company to anyone.

Next thing I know I get an email telling me that because I got the multi policy discount I needed to provide them a copy or policy number. Things got worse when I initiated a phone call to them. Auto policy says that homeowners was disconnected from auto for whatever reason even tho they were purchased at exact same time and initial phone message says that they are both shown active. She transfers me to homeowners, the male who answered refused to give me his name and hung up. I called back to homeowners side and talked to Robert, bottom line he says they are in fact showing auto connected to them but I should talk to auto. Transferred to auto claims; no correct selection option for my situation. She (Kelia?) says that I should talk to policy services but bottom line to disregard the email.

So, less than a month as a new member and already frustrated as it seems like left hand doesn't know what right hand is doing. Most frustrating unable to talk to a higher up to complain about a so called professionals' rudeness. Seems like Homeowner insurance side of their business has meaningless employee supervision. As much as they spend on advertising (and paying flo) you would think that they would have higher standards for their employees in order to retain customers. Will seem what happens if they reach out to me or not.

I am to blame for not reading the fine print. That is on me. This fly by night company sponsored by Progressive makes up deductible rules on their own. It's probably in the fine print, but I thought I was being insured by a well known company that stands by their product. I thought my deductible was $1500, turns out to be $3500. I thought they would cover storm damage; they do not cover hail damage to the roof or siding. Depending on the damage, they do not care if the new shingles match the old. If the shingles are older than 10 years old, they do not cover wind damage.

To top it all off, when I scheduled an adjuster to come out; BEFORE LOOKING AT MY ROOF, she basically told me it won't be covered. HOW? She finally came out and worked with my contractor and said there wasn't any hail in this area at the time they are claiming. There were 3 hailstorms in 2 weeks around that time. She said she would get my written proposal in 2 days. (which in my opinion is too long) But it took her 2.5 WEEKS to respond to me. Progressive uses fly by night companies to write homeowners insurance. STAY AWAY from Progressive. BBB should really look into their business practices. I guess someone needs to pay for their commercials. Going back to State Farm. Pay more, get better service.

Your policy is imaginary. When it comes down to coverage they’ll find a way to find something “wrong with your home” so they have an excuse to cancel coverage and still collect even though you divulged all home information prior. If you’re thinking of getting progressive, run for the hills. You’re better off starting your own insurance company over progressive. If your options are progressive and anything else, pick the “anything else”. Don’t say I didn’t warn you.

When my plumber comes out, he found a leak in my shower which led to the floor being wet. When he sent his report in, he put on there about there being a leak that caused "rot" and I couldn't see it because it was behind the wall. When the insurance guy got it, that as what he was waiting on was to see that word "ROT" so he called me and said denied! And they wouldn't pay the mitigation company either. I ended up having to get the Insurance commissioner to make them pay for the mitigation company and then they drop my insurance!!! A BAD COMPANY!!! Stay away from this company!