I have a life insurance product for my mom and the agent who helped me process the application was so generous of his time while Nationwide did a prompt processing of my application. I recommend nationwide for insurance needs of people.

As a client of a life insurance product from Nationwide, I am pleased with the customer service I received starting from processing my application and even after approval; Knowledgeable staff and timely service!

I just started a new job and have a retirement plan with Nationwide Insurance. So far, I am not liking the experience because they are morons! I received a letter saying that I needed to call them because they were unable to process my request. To top it all off, they misspelled my last name. I called their toll-free number and was on the phone for 55 minutes straight! They couldn’t find my account based on my account number, name, or SSN. As a result, I got placed on hold five times and had to talk to five different agents! When I talked to the last agent, he finally told me that it had to do with a tie-up on their end. I mentioned the misspelling of my name, but apparently on their end my name was spelled correctly. I don’t know who is running this company, but they need to train their employees better!

My final thoughts are this, I am glad I have life insurance and I hope when the time comes, my kids do not have a problem getting their money. I have had a few problems with them in the past so I would not recommend them.

Has been great insurance with the convenience of deductions from checking account. Great customer service! Agent available locally who responds to questions promptly. Pricing is reasonable considering we are retired seniors who had previously term life policies.

I love the customer service as well as the diversity of products they have. They are a great company to work with. I actually use their products for my clients. The Accumulator II is one of my favorites.

In researching this particular product we felt it was an excellent match for my elderly mother, however as with other poor salespersons and misrepresented financial products, they were more than happy to process our paperwork, take our money and communicate indirectly that they had decided to not accept us as annuitants. Normally, unless a company representing a product has something to hide, or is disingenuous in some other manner related to the financial product, all pertinent information will be disclosed up front.

I have done paperwork 2-3 times. First time they said I didn't total the amount. The second time I talked to a gentleman that said I should use my insurance that I pay each month and that I should include my co-pay I pay each month for my meds. I had waited almost one week and did not hear anything. Mind you I faxed this to them on Friday of last week, so I called again different gentleman and he told me something different. I retired June 2, 2017. I now am on a fixed income. I feel that I am getting told a story each time I have called which has been 6 to 10 times. Every time I see the ad on TV it makes me mad, NOT ON YOUR SIDE OR ANYONE'S.

My daughter was diagnosed w/ cancer & didn't have insurance so it was costly to pay for doctor, equipment & lab tests to discover it was cancer. Nationwide will charge you a $15 late fee if you do not pay on the 1st. I've been paying between the 1-10 because I thought I had leeway. My Soc. Sec. is not paid on the 1st. I paid last month on Jan. 3. Because of New Year's, Bank of America wouldn't send it till then.

Very helpful, works with me to find the best options for me, can call at any time with questions or concerns. Agent is local and is knowledgeable with the area and the different insurance sources.