Mercury Auto Insurance

I was hit by another driver over a month ago. The other insurance accepted responsibility 100%. I have had nothing but issues in getting everything taken care of from finding a shop to take my car in, to getting the repairs done, to renting a vehicle. I am now without a vehicle, as it has been over the 30 days since the accident and Mercury not only cannot help me with extending my rental, even though they would get it back from the other company, but I was told I had to call the other driver's insurance company to get reimbursed for the extra I had to pay out of my own pocket to get a vehicle comparable to what I have. I was also originally told I had to send my receipt to them in order to get reimbursed. I have NEVER had to go to the other driver's insurance in order to do anything, that's why you have an insurance company so they deal with everything. So now, I am here, 5 kids, full time job and no vehicle.

Agent referred and sold MERCURY Insurance to me, Home insurance and Auto insurance combine, they told me cheaper than other insurance, I trust her and paid annual full insurance fees at one time. But I found out the price were really not cheaper or good. Then I called agent. Ask for details why Home insurance looks a little cheaper, while Auto insurance price more higher than other insurance company quota. Agent just not patient answer my question. So I decide to move to another better insurance. I called agent and leave voice mails for two days and two times. But nobody call me back. Then I send email. Finally, Anna called me back. Ask me the send them DETAILED NEW insurance details and policy in order to cancel insurance with Mercury. They said that they need to make sure my new insurance full covered my Home and Auto. I never see these unreasonable requirement to cancel my insurance.

Raised umbrella policy $200 during COVID SHUTDOWNS for no reason - never filed claim. Never used policy!!! UNCONSCIONABLE!! Insurance commissioner needs to take action against Mercury Insurance for gouging customers during COVID shutdowns!

Mercury is a well known and established insurance company whose reputation is for truly inexpensive rates for auto insurance. They certainly saved me $1500 annually when I switched from Farmers in 2012. Truly it all depends on driving record, zip code and type of car(s). They do have a rather unfair practice of assuming how many miles you drive and don't inform you as they hike up the rates. When you do catch this you'll need to prove you aren't driving the miles they assume you are. It's kind of shady but when I do catch them and send them service records proving I barely drive my own car they do lower it back to where it should have been. This had occurred 3 times, it's frustrating.

I got rip off from Mercury Insurance. After we agreed on the original price that was $526 for the insurance policy, they jacked up the price to $1293 without the consent or notification. They just sent me the bill and demanded me to pay it. When I fought for the original price of $526, all they did was delaying without making any progress. When I cancelled the policy, they charged me $170 for having the policy for a month, and refunded me $356 only. They are not reliable but only for their gain. I will give them less than zero if I could.

On October 17th I called for a quote and I was talking to Matthew. He gave me a quote for 1700 for 12 months. I thought this price was wonderful. Then I asked for a quote if add my husband as a driver then he said 4000 for one car. This got to be a joke plus I sent proof that my accident wasn't my fault. So when I called today they said that they can't exclude my husband but he have his own car and insurance.

I believe the premium rates are among the lowest in the industry because there have been times I've compared. I have a very good driving record but when I had a collision recently that wasn't at fault, they were very prompt and dependable, and made sure I got the best outcome possible while seeming to care a lot about making sure any injuries I might have received attention and compensation. Their customer service is excellent.

My husband and I have had Mercury Insurance for over 25 years, we have tried to see if any other companies that could beat Mercury’s pricing and none of the companies can. We also have our Homeowners insurance with Mercury. Our rep has been exceptional and have had excellent service for all these years.

I have been with this insurance company more than 10 years and they have always taken great care of me with great service, kindness, professionalism, and have handled all my issues with concern and care.

Customer service is often very difficult to get in touch with. I had roadside assistance included in my bill for years, and then somehow it was taken off and I didn't notice that until I needed their help. When I got in an accident, there was only one person I could talk to, and she would leave me a voicemail and tell me to call her back. When I left a message she never returned my call. This went on for a couple of weeks. I couldn't answer the phone every time it rang because I was at work.