The Hartford - Homeowners Reviews

Tried to get a quote from them. After time online and on the phone, they provided the amounts, but not the coverages or exclusions for the home insurance. Agent said that I had to agree to the policy before they could provide the coverages (in writing) and the terms and conditions. So, I moved on to other companies. Very disappointing. Note: the agents were friendly and available, they just couldn't deliver a written quote.

This company takes your money and run! First, their customer service is very inefficient and cannot handle any questions about electronic or paperless billing. Three months ago they didn’t send me an email or mailed bill. I happen to call them about the app and found out I no longer had auto coverage. It took me about 6 hours that day to get an official to overturn it and get reinstated. It turned out that they only had half the email address on file but the app said my complete email.

Extremely satisfied with the handling of my sewer claim by Marissa ** out of Lexington, Kentucky claims dept. Marissa was extremely knowledgeable and professional. You need more employees like her. Couldn't ask for better service.

Our Condo association has been with Hartford for 25 years with no on claims. They recently sent us a notice saying they weren't going to renew our policy because their guidelines have changed. We were not happy. I got a tip from a fiend and got a quote from Farm Bureau in Idaho. Their quote came in and the premium was less than half of what we were paying Hartford. We are still scratching our heads wondering how did we fall for this all of these years?

I put in a claim in March 2024. We had a wind storm with 60mph gusts. I was first told the wind wasn’t strong enough that day. I sent them a video of a big wind gust ripping the siding off of the one side of my house. They sent out someone else then they claimed the siding was put on incorrectly. Mind you the siding has been on the house 20 plus years with no issues. This company is a scam. Pay constantly year after year just to get denied on a legitimate claim. Don’t use this company.

First of all why are there no reviews since 2016? I'm going to guess that's because they were all terrible and somehow Hartford was able to delete them. They flat out denied a claim on my roof. We live in Central Texas there are more hail storms than I could even count and there were clear marks from hail damage on the roof. They just said no. And when I requested to appeal the decision they refuse to answer phone calls or emails. The agency that sold as the policy, that our family has been dealing with for over 50 years, tried to contact them and they would not answer him either.

In my experience, the Hartford has 'excellent' auto insurance I would recommend--but I would not recommend their Homeowner Insurance (HI). That experience is vastly different. A few examples: They told me Chase was set up to pay my HI bill, so I wasn't worried about it--then 8 mos. after my bill was due I got a late notice saying I'd be canceled. Chase said they paid it, Hartford said they never received it. Chase was very helpful; immediately faxed them proof of the check... then weeks later I'd find out Hartford never got the fax. We did a 3-way call so Chase could fax the check & Hartford said they'd wait to verify it was received--then after it was faxed, Hartford said "Oops, it will take 3 days for us to verify."

I warn people not to use this company. My homeowner rate went up $100 a month for no reason. They renewed the policy a month early. I have no escrow on my mortgage, yet for two years in a row they accepted payment from my mortgagee for the full year even though I had set up automatic payment every month. I had the money withdrawn from my account for Sept and Oct 2023. Then the first of Nov I get a check and a note stating they are reimbursing me for the payments I made. They shorted me $38.35 of what I actually paid. I had to go in to my account to find out why. They had accepted a full year's payment from the mortgagee, even though the Dec page says NO ESCROW.

Had a water damage homeowner's claim 8/7/23. The adjuster assigned has not been available and failed to call back or respond in a timely manner. We were out of our home for about 6 weeks because of The Hartford adjuster's failure to evaluate and pay the claim in a timely manner. It is now 10/13 and the majority of the claim is still not paid. No local adjuster available so we had to deal with an incompetent adjuster on the other side of the country. Terrible service.

Do not use this insurance company for any of your needs or to protect anything you have. Worst insurance company I've ever dealt with!! When it comes to you filing a claim they have ZERO care about your claim and could care LESS. Take your business to Allstate, Progressive or Farmers Insurance etc. DO NOT BE FOOLED BY THE LOW RATES FOR PEOPLE OVER 50 YEARS OF AGE. AARP should cease doing business with them FOREVER. Type in Google- The Hartford BBB reviews and the score is 1 star, HORRIBLE reviews. Also in Consumer Affairs the reviews are HORRIBLE. https://www.consumeraffairs.com/insurance/hartford_auto.html **